At a Glance
- Tasks: Support residents during exciting village development and ensure their voices are heard.
- Company: Retirement Villages Group, dedicated to empowering independent living.
- Benefits: 12-month contract with opportunities for personal growth and community impact.
- Other info: Join a supportive team focused on continuous improvement and positive change.
- Why this job: Make a real difference in residents' lives while fostering community connections.
- Qualifications: Experience in customer service or community engagement; strong communication skills.
The predicted salary is between 24300 - 29700 £ per year.
At Retirement Villages Group (RVG), we believe everyone deserves the opportunity to age well.
Our villages empower people to live independently, stay connected, and enjoy life on their own terms.
We're looking for a Resident Liaison Co-ordinator to join our team at Avonpark Retirement Village in Winsley, Bath on a 12-month fixed-term contract.
This is a unique opportunity to play a pivotal role in supporting our residents during an exciting period of village development and investment.
As the key link between residents, contractors, project teams and village management, you'll help ensure residents feel informed, supported and listened to throughout the development programme.
If you're an excellent communicator who enjoys building relationships, solving problems and creating positive experiences for customers and communities, we'd love to hear from you.
This is a highly visible role within the village, requiring someone who is approachable, organised and confident engaging with a wide range of people.
You'll act as the primary point of contact for residents regarding construction and development works, helping to communicate plans, manage concerns and ensure any disruption is handled with care and professionalism.
Working closely with village leadership, contractors and project teams, you'll help maintain trust, foster positive relationships and ensure residents remain at the centre of decision‑making throughout the development period.
- What You'll Be Doing
- Resident Engagement & Communication
Act as the main point of contact for residents regarding ongoing development and construction activity.
Keep residents informed through regular updates, meetings, newsletters and communications.
Build trusted relationships and ensure residents feel listened to and supported.
Respond to questions and concerns, coordinating solutions with the relevant teams.
Support resident forums, briefing sessions and community engagement activities.
Stakeholder & Contractor Liaison
Work closely with contractors, project managers and development teams.
Ensure resident needs and concerns are understood and considered throughout the project.
Coordinate responses to resident queries and follow actions through to resolution.
Attend project meetings and represent the resident perspective where appropriate.
Monitor the impact of works on the village environment and proactively raise potential issues.
Community Engagement
Maintain positive relationships with local organisations, businesses and community groups.
Identify opportunities for Avonpark to remain connected to the wider local community throughout the development programme.
Act as a positive ambassador for RVG and the village.
Problem Solving & Continuous Improvement
Take ownership of issues and help find practical solutions.
Gather feedback from residents and stakeholders.
Identify ways to improve communication, engagement and the overall resident experience.
Maintain accurate records of concerns, actions and outcomes.
What We're Looking For
We're interested in hearing from people with experience in customer service, community engagement, housing, property, construction liaison, retirement living, hospitality or another people‑focused environment.
You'll ideally have
- Excellent verbal and written communication skills.
- Strong relationship‑building and stakeholder management abilities.
- Confidence handling sensitive conversations and resolving concerns professionally.
- Excellent organisational skills and attention to detail.
- A proactive, solutions‑focused approach.
- The ability to manage multiple priorities in a fast‑paced environment.
- Experience coordinating communications and community engagement activities.
- Confidence translating complex information into clear, accessible messages.
- Emotional resilience and sound judgement.
- A genuine passion for delivering excellent customer experiences and supporting communities.
Why Join RVG?
- Age Well – We create a world where everyone has the opportunity to age well.
- Community – We believe in the power of community.
- Keep Improving – We get things done and continually look for ways to improve.
- Invest Wisely – We treat every penny as if it were our own.
- Planet Positive – We strive to make a positive impact on the environment.
- One Team – We support one another and succeed together.
This is an opportunity to make a genuine difference to residents' daily lives while contributing to an exciting period of growth and development at Avonpark Retirement Village.
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Resident Liason Co-ordinator in Bath employer: Avonpark Village Management Ltd
At Retirement Villages Group, we pride ourselves on fostering a supportive and inclusive work environment where every team member can thrive. As a Resident Liaison Co-ordinator at Avonpark Retirement Village in Bath, you'll not only play a crucial role in enhancing the lives of our residents but also benefit from ongoing professional development opportunities and a strong sense of community. Join us to be part of a mission-driven organisation that values collaboration, innovation, and making a positive impact on the lives of others.
Contact Details:
Avonpark Village Management Ltd Recruitment Team
StudySmarter Expert Advice🤫
We think this is how you could land Resident Liason Co-ordinator in Bath
✨Get Social with Customer Support Communities
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✨Flex Your Communication Skills
In customer support, communication is key! Prepare for hypothetical scenarios that test your problem-solving and customer interaction skills. Practising answers to common role-play questions can really help you shine in interviews—trust us, it makes a difference!
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We think you need these skills to ace Resident Liason Co-ordinator in Bath
Some tips for your application 🫡
Highlight Your Communication Skills:In customer support, top-notch communication is key. Make sure your CV showcases any previous experience where you’ve had to clearly convey information or resolve issues. If you’ve handled customer queries via email or chat, mention it! Let’s see those strong verbal and written skills shine through.
Showcase Problem-Solving Experience:Employers love to see how you've handled tricky situations. Include examples in your application where you’ve tackled customer concerns or had to think on your feet. It's all about proving you can keep cool under pressure and find solutions—something super important in a temporary customer support role!
Tailor Your Approach for Temporary Roles:Since this is a temporary gig, make sure your cover letter emphasises your flexibility and eagerness to dive right in. Mention that you're ready to hit the ground running and are adaptable to new tools or systems—this shows that you understand the urgency often needed in temporary positions.
Proof of Customer Satisfaction:If you’ve got any quantifiable achievements from past customer support roles, like improved customer satisfaction scores or successful project completions, make sure to include them. Numbers speak volumes! This not only shows your capability but also gives us a reason to believe you'll bring that same success to Avonpark Village Management Ltd.
How to prepare for a job interview at Avonpark Village Management Ltd
✨Master the Customer Interaction Game
In customer support, we need to showcase our people skills. Prepare for role-playing scenarios where you'll demonstrate how to handle difficult customers or resolve complaints. Think about the types of issues common in Avonpark Village Management Ltd's industry and how you can respond empathetically and effectively!
✨Know Your Products Inside Out
For a temporary role, it's crucial to familiarize yourself with the products or services Avonpark Village Management Ltd offers. Brush up on key features, common issues, and FAQs. This knowledge will enable you to respond quickly and confidently to customer queries, showing you’re ready to jump in at a moment’s notice!
✨Flexibility is Key - Emphasise Your Adaptability!
Since this is a temporary role, we're looking to convey how quickly we can adapt to new systems or processes. Be ready to share examples of how you've quickly learned new tools or adjusted to changing environments in past roles. Show them you're the go-to person when the pressure's on!
✨Prepare for Quick Conversational Q&A
You might face a rapid-fire round of questions about customer service principles or how you'd handle specific situations. To ace this, think through different customer scenarios ahead of time, and practice your responses to ensure they're concise and impactful. The aim is to demonstrate your quick thinking and problem-solving skills!
