Pension Admin Assistant in Portishead

We are looking to recruit a Pension Administration Assistant to join us at Avon Fire & Rescue Service! As our Administration Assistant for the Pension Team, you will provide essential support by handling day-to-day administrative tasks, ensuring smooth operation and efficient management of pension-related processes. This role involves a high level of accuracy, confidentiality, and effective communication skills, making the post crucial to contributing to the delivery of an excellent Pensions service to members and employees.

Some of the things you will be doing:

• Processing standard retirement paperwork, working in partnership with Payroll Services and the Pensions Administrator, to ensure timely completion in line with SLA/KPI agreements.
• Monitoring and organising the pension mailbox, responding to routine queries in a timely and friendly manner and escalating complex issues to senior team members and Payroll Services when necessary.
• Extracting relevant data from Payroll systems and records in relation to McLoud/Sargeant and Matthews/O’Brien remedy cases, converting from 4-weekly to monthly as required.
• Accurately inputting and processing pension-related data into the relevant databases, systems and tracking logs.
• Assisting with the appropriate checks to validate and ensure that information submitted to the Pensions Administrator is completed, referring to the Pensions Advisor where appropriate.
• Maintaining records through management of confidential pension folders in line with GDPR.
• Publishing relevant updates and links to developments with pension remedy processes on the Service website and intranet as required.
• Producing template letters and communications, under the guidance of the Pension Advisor, to be sent to staff and members.
• Handling filing, scanning, and archiving of important pension documents.
• Scheduling meetings for the Pensions Advisor and Pensions Scheme Manager, attending to take notes if required.
• Under the guidance of the Pensions Advisor, assisting in the preparation of documents for audits, Freedom of Information requests and regulatory reviews.
• Carrying out any additional responsibilities as reasonable and appropriate, as agreed with line manager.

Benefits include:

• 25 days annual holiday (plus public holidays) rising to 29 days after 5 years, and 30 days after 10 years of service.
• Electric Vehicle Salary Sacrifice Scheme.
• Cycle to Work scheme.
• Welfare and Wellbeing services.
• Staff Networks.
• Access to Westfield Health Supplementary Healthcare package.
• Use of the multi-gym, sports hall, restaurant, free parking and beautiful open surroundings at our Headquarters in Portishead.

With effect from July 2023 legislation was amended to enable all Fire & Rescue Services to undertake standard DBS checks for all employees. All job roles require a standard DBS check, with certain defined roles requiring an enhanced check. These will be renewed throughout employment.

Avon Fire & Rescue Service is committed to securing equality of opportunity. We welcome applications from all members of our community who are currently under-represented at Avon Fire & Rescue Service, particularly women, Disabled people and members of ethnic minority communities.