At a Glance
- Tasks: Support Fire Control Operators by handling emergency calls and mobilising resources.
- Company: Join Avon Fire & Rescue Service, dedicated to community safety.
- Benefits: Earn £15.00 per hour, plus training pay and travel allowances.
- Other info: Flexible casual contract with opportunities for personal development.
- Why this job: Make a real difference in your community while gaining valuable skills.
- Qualifications: Calm under pressure, strong communication skills, and team player.
The predicted salary is between 31200 - 39000 £ per year.
We are seeking to engage a pool of staff to provide additional support to our Fire Control Operators. Reserve staff will only be used to provide resilience support during any periods of unforeseen staff shortages which will include periods of strike action.
About the role
You will provide an invaluable role and will help to keep our communities safe. The job is extremely rewarding. You will gain a wide range of skills and training which we hope will assist in your personal development. You will receive initial training for the role along with refresher training every 6 months (unless you have this training as part of your full-time role). The Reserve Control Operators will provide an invaluable service to Avon Fire and Rescue Service and our communities during particularly difficult periods. The role involves handling emergency ‘999’ calls, obtaining accurate information from the caller and taking appropriate action to mobilise Fire Service resources. You will ensure information is logged onto IT and paper-based systems and liaise with fire crews to obtain details about the incident.
What we will need from you
The role involves working under significant pressure and suitable candidates will need to be able to demonstrate the ability to remain calm, ask relevant questions to obtain information from members of the public, other emergency services and external agencies. The following skills and attributes are essential:
- Quick and accurate data entry skills
- The ability to work as part of a team
- Effective communications skills, including verbal, written and listening skills
- The ability to make effective decisions
- A positive, flexible approach to work
- The ability to remain calm in stressful situations
- The ability to work in a disciplined environment
- Able to deal appropriately and effectively with people from all sections of the communities we serve
- Committed to learn new skills and achieving high standards
- The ability to speak a second language would be an advantage
Applicants must live within the Avon Fire & Rescue Service area. You must possess a driving licence and have access to your own transport or be able to get to Lansdown for shifts.
Additional Information
Upon successful completion of the basic training you will be issued a casual contract of employment. You will normally be given a minimum of seven days’ notice of any work or training commitments. We do not guarantee to provide work. Reserve Control Operators will only be called upon in exceptional situations to cover unexpected shortfalls in staffing. You will receive £12.60 during training, once training is complete you will be paid £15.00 per hour and will be paid a minimum of 12-hour payment per shift (even if shift duration is less than this) whilst providing resilience cover. You will receive £50.00 allowance for travel, meals and shift working (all payments subject to tax and NI deductions). The selection process includes a range of tests to assess your skills, along with an informal interview. You will also be required to undergo a DBS check and successfully pass all pre-employment checks.
How to apply:
Download the application form below and tell us how your skills and experience meet the essential criteria. Completed applications must be e-mailed to recruitment@avonfire.gov.uk. CVs will be accepted if they include full details of your relevant skills and experience for this role. Applications will be assessed as they are received.
With effect from July 2023 legislation was amended to enable all Fire & Rescue Services to undertake standard DBS checks for all employees. All job roles require a standard DBS check, with certain defined roles requiring an enhanced check. These will be renewed throughout employment. Avon Fire & Rescue Service is committed to securing equality of opportunity. We welcome applications from all members of our community who are currently under-represented at Avon Fire & Rescue Service, particularly women, Disabled people and members of ethnic minority communities.
Additional reading
It is important for you to familiarise yourself with our work at Avon FRS and the framework we follow. Please see some resources below for you to read and explore:
Reserve Fire Emergency Control Operators (casual zero hour contract) in Bristol employer: Avonfire
Avon Fire & Rescue Service is an excellent employer, offering a supportive work culture that prioritises employee wellbeing and professional growth. With generous benefits such as 25 days of annual leave, access to health services, and initiatives like the Electric Vehicle Salary Sacrifice Scheme, employees are empowered to thrive in their roles while contributing to vital community safety efforts in the Bristol/South Gloucestershire area.
StudySmarter Expert Advice🤫
We think this is how you could land Reserve Fire Emergency Control Operators (casual zero hour contract) in Bristol
✨Tip Number 1
Get to know the Avon Fire & Rescue Service inside out! Familiarise yourself with their values, mission, and recent news. This will help you stand out during interviews and show that you're genuinely interested in the role.
✨Tip Number 2
Practice your communication skills! Since you'll be handling emergency calls, being able to convey information clearly and calmly is crucial. Try role-playing scenarios with friends or family to build your confidence.
✨Tip Number 3
Stay flexible and open-minded. The nature of this role means you might face unexpected situations. Show that you're adaptable and ready to learn new skills, as this will make you a valuable asset to the team.
✨Tip Number 4
Apply through our website! It’s the best way to ensure your application gets noticed. Plus, it shows that you're tech-savvy and comfortable with the systems we use, which is a big plus for this role.
We think you need these skills to ace Reserve Fire Emergency Control Operators (casual zero hour contract) in Bristol
Some tips for your application 🫡
Show Us Your Skills:When filling out your application, make sure to highlight your quick and accurate data entry skills. We want to see how you can handle the pressure and still keep things running smoothly!
Be Clear and Concise:Effective communication is key in this role. Use clear language in your written application to demonstrate your verbal and written skills. Remember, we need to know you can ask the right questions and get the information we need.
Tailor Your Application:Make sure to align your experience with the essential criteria mentioned in the job description. Show us how your background makes you a great fit for the Reserve Fire Emergency Control Operator role!
Apply Through Our Website:Don’t forget to submit your application through our website! It’s the best way to ensure it gets to us quickly and efficiently. We can’t wait to hear from you!
How to prepare for a job interview at Avonfire
✨Know the Role Inside Out
Before your interview, make sure you thoroughly understand the responsibilities of a Reserve Fire Emergency Control Operator. Familiarise yourself with handling emergency calls and the importance of accurate data entry. This will help you answer questions confidently and show that you're genuinely interested in the role.
✨Stay Calm Under Pressure
Given the nature of the job, it's crucial to demonstrate your ability to remain calm in stressful situations. Think of examples from your past experiences where you've successfully managed pressure. Practising some calming techniques beforehand can also help you keep your cool during the interview.
✨Showcase Your Communication Skills
Effective communication is key for this role. Be prepared to discuss how you’ve effectively communicated in previous roles, whether verbally or in writing. You might even want to practice answering common interview questions out loud to ensure you articulate your thoughts clearly.
✨Highlight Your Teamwork Experience
This position requires working as part of a team, so be ready to share specific examples of how you've collaborated with others in the past. Emphasise your flexibility and positive approach to teamwork, as these traits are essential for providing support during unforeseen staff shortages.
