At a Glance
- Tasks: Manage PCC enquiries, provide customer service, and coordinate volunteer programmes.
- Company: Join the Office of the Police and Crime Commissioner for Avon and Somerset.
- Benefits: Enjoy flexible working, gym access, and wellness initiatives.
- Other info: Hybrid working with opportunities for professional development and career growth.
- Why this job: Make a real difference in your community while developing valuable skills.
- Qualifications: Customer service experience and strong communication skills required.
The predicted salary is between 33300 - 37020 £ per year.
The Office of the Police and Crime Commissioner (OPCC) for Avon and Somerset is recruiting a Contact and Scrutiny Officer to join its Scrutiny and Assurance Team. Based in Portishead with hybrid working, you will manage PCC enquiries and correspondence, provide excellent customer service to members of the public, and support the administration and coordination of the OPCC Volunteer Programme. This is a varied role requiring excellent communication, organisational skills and attention to detail.
The core responsibilities of this interesting and varied role are:
- Monitor and manage communications received through the PCC contact channels, including the PCC mailbox, telephone enquiries and correspondence from members of the public and stakeholders.
- Research and prepare high-quality, customer-focused responses to public enquiries, working with colleagues across the OPCC and wider policing and partnership organisations.
- Monitor and manage the OPCC Volunteer mailbox, responding to enquiries and ensuring volunteer requests and actions are progressed efficiently and effectively.
- Support the coordination and administration of OPCC Volunteer programmes, including volunteer communications, vetting and vetting renewals, record management, volunteer passes, meetings and events.
- Support the PCC in carrying out statutory responsibilities relating to volunteer programmes and oversight of the police complaints regime.
- Maintain accurate records and information management systems, ensuring compliance with information governance requirements and supporting the continuous improvement of contact management processes.
What we are looking for:
You will have experience of working in a customer-focused environment and be able to demonstrate excellent communication, organisational and administrative skills. You will be confident dealing with members of the public, volunteers and stakeholders, handling sensitive information appropriately and making sound, risk-based judgments. With strong attention to detail and the ability to manage a varied workload, you will be comfortable working independently while building positive relationships with colleagues, volunteers and partner organisations. Experience within local government, policing, the public sector or the voluntary sector would be advantageous.
What we can offer you:
- A package of financial, lifestyle and health benefits.
- Flexible working
- Hybrid working approach
- Free onsite parking at Police HQ, Portishead
- Access to a gym at HQ for a minimal monthly subscription
- Continuous professional development
- Local Government Pension Scheme
- Wellness Initiatives
- Employee Assistance Programme
- Access to leisure and retail discounts
The Office of the Police and Crime Commissioner (OPCC) is run by a dedicated team who support the Police and Crime Commissioner (PCC). The role of the Police and Crime Commissioner (PCC) is to be the voice of local people in policing and to hold the Chief Constable to account. The aim of all PCCs is to ensure the delivery of an effective and efficient police service within their force area. We are looking for someone that will embrace our purpose to lead improvement in efficiency and effectiveness of policing, victim support and criminal justice services on behalf of local people and our values of Openness, Partnership, Compassion and Courage.
Job Type: Full-time, Permanent
Salary: £30,333.00 - £37,020.00 per year
Schedule: Flexible working will be considered
Work Location: Hybrid/remote, based at Portishead, HQ
Application deadline: 30/09/26
Interview dates - week commencing 12/10/26
Please note that government plans are underway to transfer functions under the Police and Crime Commissioner (PCC) model to a Police and Crime Board in May 2028 as part of reforms introduced by the Police Reform Bill. Functions delivered by the Office of the Police and Crime Commissioner (OPCC) will still be required under the new model however the specific arrangements of this transfer are in their infancy and yet to be defined. These changes are intended to enable better join up with local services across Avon and Somerset.
Contact and Scrutiny Officer in Portishead employer: Avon & Somerset Office of the Police and Crime Commissioner
The Office of the Police and Crime Commissioner (OPCC) for Avon and Somerset is an excellent employer, offering a supportive work culture that values openness, partnership, compassion, and courage. With flexible hybrid working arrangements, access to wellness initiatives, and continuous professional development opportunities, employees can thrive both personally and professionally while contributing to meaningful improvements in local policing and community safety.
Contact Details:
Avon & Somerset Office of the Police and Crime Commissioner Recruitment Team
StudySmarter Expert Advice🤫
We think this is how you could land Contact and Scrutiny Officer in Portishead
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We think you need these skills to ace Contact and Scrutiny Officer in Portishead
Some tips for your application 🫡
Highlight Relevant Experience:In the public sector, having experience in community engagement, policy analysis, or project management stands out. Make sure to showcase any previous roles or volunteer work that reflects your understanding of public service values and how they've shaped your career path.
Showcase Your Knowledge of the Sector:When you’re applying for a government role, it’s crucial to demonstrate your understanding of the current political landscape and public policies. Consider including articles you've written or relevant projects that underline your capability to engage with these concepts effectively.
Tailor Your CV to Reflect Core Competencies:Government positions often require a clear demonstration of competencies such as communication, teamwork, and problem-solving. Try to structure your CV to highlight these skills, using specific examples of how you’ve applied them in past experiences, ideally with quantifiable outcomes where possible.
Craft a Compelling Cover Letter:Your cover letter is your chance to tell your story and convey your passion for public service. Discuss why you want to work for Avon & Somerset Office of the Police and Crime Commissioner and how your values align with their mission. Be genuine and let your enthusiasm shine through—this can really set you apart from other candidates.
How to prepare for a job interview at Avon & Somerset Office of the Police and Crime Commissioner
✨Get to Know Public Sector Values
Before your interview with Avon & Somerset Office of the Police and Crime Commissioner, dig deep into their mission and values, especially how they align with public service and community impact. Understand the key policies or initiatives they are involved in – you’ll want to show that you genuinely care about serving the community.
✨Brush Up on Regulatory Knowledge
Brush up on the regulations, laws, and compliance standards relevant to the role you’re applying for. Since this is the government and public sector, they might throw technical questions related to policy frameworks or project management best practices that you'll need to navigate day-to-day.
✨Highlight Teamwork and Collaboration
The government sector thrives on collaboration. Be ready to discuss how you've successfully worked in diverse teams or involved stakeholders in your projects. Show us how you bring people together to get a common goal achieved – that's what public service is all about!
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Craft a few STAR (Situation, Task, Action, Result) stories that demonstrate your experience in similar roles. Whether it’s a project that made a difference in the community or a challenging situation you managed, be ready to express how your skills and experiences make you a valuable asset for Avon & Somerset Office of the Police and Crime Commissioner.
