Project and Planning Administrator in Greenford

Greenford Full-Time On-site

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Project and Planning Administrator

Avon Ruby is a family-run Building company specialising in refurbishments, renovations, and Reactive emergency works. We are looking for someone with the right skill set to join our small team in our fast-paced Greater London office.

This is an Administrative position that is positioned in the Projects team and forms part of the Building works arm of the Business.

The primary focus of the Project and Planning Administrator will be helping us deliver the best possible customer experience within the division. You will perform various administrative duties for insurance and independent-related jobs.

Working days are Monday to Friday between the hours of 9am to 5pm (Inclusive of a one hour lunch break).

Main Responsibilities

Office Duties- Project department

Dealing with ongoing Project claims
Handle incoming new and existing claims enquiries by phone, post, or email ina professional manner, deal with any queries and escape if required
Co-ordinating and managing the diary of the team with your manager
Monitor and chase outstanding requirements for independent and insurance related jobs
Maintain accurate records on CRM system
To carry out other admin tasks as required
Be empathetic towards out customers, supporting them through a difficult period in order to make their claim/job journey as easy and straightfoward as possible
Build and maintain a close repport with our valued clients
Supporting your line manager to achieve team/business goals
Within the role you are to ensure that the claims/jobs are dealt with a proactive approach and meets the agreed SLAs. You will be working as part of a team and be required to assist with other cases as workloads and holidays demand.
To carry out other claims/admin tasks as required
Deal with jobs and claims fairly
Good negotiation skills
Assisting the team with booking in repairs/ongoing works for our staff to attend
Correspondence: Have a strong and confident telephone manner.
Budgets: update budgets with purchase orders and invoice payments
Create, send invoices and payments links to clients

Office Administration

Data input – Needs to have decent accuracy and numeracy skills
Ad hoc work as required
Collecting staff expense claims and invoices related to the office
Monitoring and ordering supplies
Opening and reading mail and taking relevant actions where appropriate.
Composing and sending routine correspondence
Organising itineraries and other bookings.
Receiving guests/visitors and coordinating meeting requirements as necessary.
Creating and maintaining efficient online filing systems.
General administrative duties
Ordering stationery and managing Inventory

Candidate Requirements

Positive attitude and good interpersonal skills
Team player with the ability to work autonomously in a demanding environment
Time management skills with the ability to focus, organise and prioritise workload
Strong numeracy skills is a must
Ability to problem solving
As this is an office position, we would only be accepting candidates who would need a maximum of 1 hour travel duration to commute to our office.

Qualifications and Experience

Essential

Minimum of 3 Years experience in a similar Project planning experience in the Construction sector
You will need to be a strong Administrator, preferably with experience in a similar role.
Speaks the English language
Good written English
Excellent computer skills, in particular with Office 365 (Excel, Word)
Industry (In the Building/construction sector) experience is desirable for this position
Excellent Administration skills including a great telephone manner
Confident on the Telephone
Great interpersonal skills in communicating with Tradesmen and Clients of all levels
Ability to learn new CRM (Customer relationship management) software applications
Ability to work with initiative
Ability to work in a fast-paced environment
Experience working in a small team is preferred
Knowledge and experience using CRM (Customer Relationship Management) applications