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- Tasks: Support customers with training and service for premium safety products.
- Company: Join Avon Protection, a leader in safety solutions for first responders.
- Benefits: Enjoy opportunities for travel, hands-on experience, and professional development.
- Why this job: Be part of a team that values customer satisfaction and world-class service.
- Qualifications: 5+ years in safety/health products; strong communication and technical skills required.
- Other info: Medium-high travel expected; ideal for those passionate about safety and training.
The predicted salary is between 36000 - 60000 £ per year.
Position: Training & Service Technician Location: Melksham, United Kingdom
Job Id: 789 # of Openings: 1 Job Title: Training and Service Technician Location: Melksham, UK Business Unit: Avon Protection Scope of the Function Great customer experience requires support throughout the life cycle of the product. The customer facing Training & Service Manager will ensure that Avon Protection’s customers are provided with premium after-sales support commensurate with Avon’s premium product offerings through the development and maintenance of World Class Training & Service capabilities for all customers and staff. This role’s responsibilities include performing repairs and upgrades of customer equipment, both at Avon’s HPW facility and in the field; conduct of training at all levels from user to service centre technician, both at Avon’s HPW facility and in the field; audit of partner service centres; and the operational oversight of our HPW service and repair facility. Key Responsibilities Accountability/Responsibility: Training & Service EMEA/APAC
Education : Bachelor’s degree, Business Administration or Engineering preferred or equivalent work-related experience. Essential
Confident Microsoft Office and PowerPoint user Desirable
Training & Service Technician employer: Avon Rubber
Contact Detail:
Avon Rubber Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Training & Service Technician
✨Tip Number 1
Familiarise yourself with Avon Protection's product lines, especially in areas like respiratory protection and thermal imaging. Understanding the technical aspects of these products will help you engage more effectively during interviews and demonstrate your expertise.
✨Tip Number 2
Highlight any experience you have in training or technical support roles, particularly in safety or military environments. Be prepared to discuss specific examples of how you've successfully trained others or resolved customer issues in the past.
✨Tip Number 3
Since the role involves a significant amount of travel, be ready to discuss your flexibility and previous experiences with travel for work. Mention any relevant international experience that showcases your adaptability in different environments.
✨Tip Number 4
Network with current or former employees of Avon Protection on platforms like LinkedIn. Engaging with them can provide valuable insights into the company culture and expectations, which can be beneficial during your application process.
We think you need these skills to ace Training & Service Technician
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant experience, especially in training and service roles. Emphasise any technical skills related to safety/health, first responder, or military products, as well as your ability to deliver training.
Craft a Compelling Cover Letter: Write a cover letter that showcases your passion for customer service and training. Mention specific experiences where you've successfully resolved customer issues or delivered effective training sessions.
Highlight Relevant Experience: In your application, focus on your past roles that align with the responsibilities of the Training & Service Technician position. Include examples of how you've maintained equipment or provided technical support.
Showcase Communication Skills: Since excellent communication is essential for this role, provide examples in your application of how you've effectively communicated with customers or team members, particularly in technical environments.
How to prepare for a job interview at Avon Rubber
✨Showcase Your Technical Expertise
Make sure to highlight your experience with safety and health products, especially if you have worked with RPE or Thermal Imaging. Be prepared to discuss specific examples of how you've serviced and maintained equipment in the past.
✨Demonstrate Training Skills
Since the role involves delivering training, be ready to share your experiences in creating and presenting training content. You might even want to prepare a short presentation to showcase your ability to communicate complex information clearly.
✨Emphasise Customer Interaction
This position requires direct interaction with customers, so be prepared to discuss how you've resolved customer concerns in the past. Share examples where you successfully de-escalated issues and ensured customer satisfaction.
✨Prepare for Travel Questions
With a medium-high travel requirement, be ready to discuss your flexibility and willingness to travel both domestically and internationally. Highlight any previous experiences that demonstrate your adaptability in different environments.
