GP Receptionist – Portishead Medical Group

Job summary

We are looking for a friendly, organised and compassionate Receptionist to join our busy GP practice. As the first point of contact for patients, you will play a vital role in providing excellent customer service, helping patients access the care they need, and supporting the smooth day-to-day running of the practice. This is a rewarding opportunity for someone who enjoys working with people, thrives in a fast-paced environment, and is committed to delivering high-quality patient care.

Main duties of the job

As a GP Receptionist, you will be the first point of contact for patients, providing a friendly and professional service both in person and over the telephone. Duties include booking and managing appointments, signposting patients to the most appropriate service, handling enquiries, processing requests, maintaining accurate patient records, and supporting the smooth day-to-day running of the practice. You will work closely with clinicians and colleagues to ensure patients receive timely access to care while maintaining confidentiality at all times.

About us

Portishead Medical Group is a well-established GP practice located in North Somerset and is a proud member of the Gordano Valley Primary Care Network (PCN). We provide high-quality primary care services to approximately 16,500 patients across the local community.community.Our dedicated team includes GPs, Nurses, Healthcare Assistants, Reception and Administrative staff, alongside a wider multidisciplinary team comprising Clinical Pharmacists, Mental Health Practitioners, Care Coordinators, Social Prescribers and other healthcare professionals. Working collaboratively, we are committed to delivering safe, compassionate and patient-centred care while continually improving access to services and health outcomes for our patients.

Job description

Job responsibilities

• To have a thorough knowledge of all practice procedures
• To work in accordance with written protocols
• Maintain and monitor the practice appointment system
• Process personal, telephone and e-requests for appointments
• Answer incoming phone calls, transferring calls or dealing with the callers requests appropriately and efficiently
• Signpost patients to the correct service
• Initiating contact with and responding to requests from patients, team members and external agencies
• Code data onto the clinical IT system
• Photocopy documentation as required
• Data entry of new and temporary registrations and relevant patient information as required
• Input data into patients healthcare records as necessary
• Direct requests for information, i.e., SAR, insurance/solicitors letters and DVLA forms to the administrative team
• Manage all queries as necessary in an efficient manner
• Complete opening and closing procedures in accordance with the duty rota
• Maintain a clean, tidy, effective working area at all times
• Monitor and maintain the reception area and notice boards
• Support all clinical and administrative/management staff with general tasks as requested.

Person Specification

Qualifications

Essential

• Educated to GCSE level or equivalent
• Experience of working with the general public
• Excellent communication skills (written and oral)
• Strong IT skills
• Clear, polite telephone manner
• Competent in the use of MS Office applications
• Effective time management
• Ability to work as a team member and autonomously
• Good interpersonal skills
• Problem solving and analytical skills
• Ability to follow policy and procedure
• Flexible and cooperative
• Motivated
• Forward thinker
• High levels of integrity and loyalty
• Sensitive and empathetic in distressing situations
• Ability to work under pressure
• Flexibility to work outside of core hours
• DBS check

Desirable

• GCSE Mathematics and English (C or above)
• Clinical IT system user skills

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