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- Tasks: Welcome patients and support them through their healthcare journey with a friendly smile.
- Company: Join BrisDoc, a proud NHS provider dedicated to patient care and community wellbeing.
- Benefits: Earn £13.39 per hour with flexible part-time hours and a supportive work environment.
- Why this job: Make a real difference in people's lives while gaining valuable experience in healthcare.
- Qualifications: Strong communication skills and a passion for helping others.
- Other info: Be part of a social enterprise that prioritises community health and employee wellbeing.
The predicted salary is between 11 - 16 £ per hour.
We are looking for a Receptionist/Host to work at our out of hours bases at Kingswood and Clevedon. The purpose of this role is to provide a front of house reception service at BrisDoc's treatment centres and promote high standards of patient experience.
The main responsibilities include:
- Welcoming patients on arrival and supporting them through their patient journey in the service.
- Answering internal phone calls within the agreed BrisDoc standards and recording all necessary information accurately for other team members to use.
- Performing accurate record keeping and all other front line reception duties as required.
At all times the post holder must act in a manner consistent with the code of conduct and appearance representing BrisDoc and the NHS.
Main duties of the job:
- Perform reception duties in an efficient, professional and courteous manner.
- Welcome patients in a polite and professional manner, in accordance with BrisDoc's Code of Expectations and Standards of Behaviour.
- Record patient information accurately for other team members to use.
- Ensure that all clinical staff are logged in and have all the materials necessary to work effectively.
- Check the clinical boxes and replenish from stock. Any missing items to be reported to the Shift Manager.
- Provide administrative support to the Integrated Urgent Care clinical team as directed by the Shift Manager or Assistant Shift Manager.
- Provide patients with information as directed by clinical staff.
- Ensure patients are directed to facilities as required e.g. toilets, breastfeeding areas, refreshments.
- Answer internal calls and convey information and messages between team members in an accurate and timely way.
- Perform all necessary record keeping as required by the Shift Manager for the effective operation of the shift.
- Ensure that patient waiting areas are kept clean and tidy.
BrisDoc is a proud provider of NHS Healthcare who have been passionately delivering our mission of 'patient care, by people who care' for over 20 years. We run an exciting range of Primary Care Services including Broadmead Medical Centre, Charlotte Keel Medical Practice, Homeless Health Service and Severnside Urgent Care. This enables BrisDoc to offer excellent healthcare 24 hours a day, 365 days a year to over one million patients across Bristol, North Somerset and South Glos.
We are a 'Social Enterprise' and an 'Employee-Owned Business' - this means the decisions we make are for the good of our patients, workforce, and wider community. This involves prioritising the health of our patients, protecting our environment, focusing on equality, diversity, and inclusion, looking after the health and wellbeing of our team, and improving the social and economic status of our population.
We are proud to be an organisation that 'gives back'. Our BrisDoc 'Community Fund' is a staff-led team which works closely with health-based charitable causes, both local and international, to invest time and money to improve lives in disadvantaged communities.
For questions about the job, please contact Anjana Thankachan, People Team Coordinator at workwithus@brisdoc.org / 01179370902.
No. of Vacancies: 1
Job Nature: Part Time, Permanent
Job Location: Bristol
Depending on experience: £13.39 per hour
How to Apply: Interested candidates can send the application as mentioned in the post or e-mail the contact person if any questions for the job role.
Receptionist/Host – BrisDoc Healthcare Services employer: AVON LMC LTD
Contact Detail:
AVON LMC LTD Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Receptionist/Host – BrisDoc Healthcare Services
✨Tip Number 1
Get to know BrisDoc! Research their values and mission. When you understand what they stand for, you can tailor your approach and show them you're a perfect fit for their team.
✨Tip Number 2
Practice your welcoming skills! As a Receptionist/Host, you'll be the first point of contact. Role-play with friends or family to nail that friendly and professional greeting.
✨Tip Number 3
Be ready to showcase your communication skills. During interviews, share examples of how you've effectively handled calls or patient interactions in the past. This will highlight your ability to thrive in a busy environment.
✨Tip Number 4
Apply through our website! It’s the best way to ensure your application gets noticed. Plus, it shows you're proactive and genuinely interested in joining the BrisDoc family.
We think you need these skills to ace Receptionist/Host – BrisDoc Healthcare Services
Some tips for your application 🫡
Be Yourself: When writing your application, let your personality shine through! We want to see the real you, so don’t be afraid to show your enthusiasm for the role and how you align with our values at BrisDoc.
Tailor Your CV: Make sure to customise your CV for the Receptionist/Host position. Highlight relevant experience and skills that match the job description, especially those related to patient care and front-of-house duties.
Keep It Professional: While we love a friendly tone, remember to keep your application professional. Use clear language, check for typos, and ensure your formatting is neat. First impressions count!
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way to ensure your application gets to us quickly and efficiently. Plus, you’ll find all the details you need right there!
How to prepare for a job interview at AVON LMC LTD
✨Know the Company Inside Out
Before your interview, take some time to research BrisDoc Healthcare Services. Understand their mission, values, and the services they provide. This will not only help you answer questions more effectively but also show your genuine interest in being part of their team.
✨Practice Your Patient Interaction Skills
As a Receptionist/Host, you'll be the first point of contact for patients. Practise how you would greet someone and guide them through their experience. Role-playing with a friend can help you feel more comfortable and confident in your approach.
✨Be Ready for Scenario Questions
Expect questions that assess how you would handle specific situations, like dealing with a difficult patient or managing multiple phone calls. Think of examples from your past experiences where you demonstrated excellent customer service or problem-solving skills.
✨Dress the Part
First impressions matter! Dress professionally and in line with BrisDoc's standards. A neat appearance reflects your respect for the role and the organisation, so make sure you look polished and ready to represent them well.
