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- Tasks: Be the friendly face for patients, guiding them to the right services and handling admin tasks.
- Company: Join a supportive team at Old School Surgery and UWE Healthcentre, focused on patient care.
- Benefits: Enjoy flexible hours, free snacks, wellbeing support, and a vibrant workplace culture.
- Why this job: Make a real impact in healthcare while enjoying fun events and a great team atmosphere.
- Qualifications: GCSE or equivalent preferred; experience in primary care is a plus.
- Other info: Must be available for late shifts on Fridays and occasional Saturdays.
Part time Care Navigator – Old School Surgery and UWE Healthcentre Frenchay Campus
Overview
Job summary
The Old School Surgery and UWE Healthcentre Frenchay, are looking to appoint a highly motivated Care Navigator to enhance and support our hardworking & friendly reception team.
This is a part time role, which will be made up of a mixture of early shifts (7.00am start), and late shifts (7.00pm Finish). We will consider all work pattern requests.
**You must be available to work a late shift (7:00pm finish) on Fridays – please only apply if you can commit to this**.
This role will also include very occasional Saturdays.
You will be required to work across both of our sites subject to business need.
Previous applicants need not apply.
Unfortunately we do not offer UK Visa sponsorship for this role.
No recruitment agencies please.
Main duties of the job
Being a first point of contact for our patients, whether it be face to face or by the telephone, to offer support and guidance on choosing the right service at the right time.
Dealing with administrative tasks behind the scenes, processing incoming documents from third parties, prescriptions, GP Requests and much more.
Being friendly and welcoming to all patients with the ability to remain calm and professional when dealing with difficult situations.
Using our online patient access system (Klinik) to monitor online patient requests, and triage patients accordingly.
Booking appointments for GP clinics and other practice clinicians as required ensuring correct information is provided.
Ensuring that accurate information and messages are passed to the Doctors and other surgery staff.
Dealing with all telephone queries/requests from patients and acting as a liaison with GPs and other practice clinicians.
To participate in in-house training, or other training as required.
To respect and maintain all aspects of confidentiality relating to Patients, Staff and Practice.
Any other duties which might reasonably be expected of the post.
Overview of your organisation
We have an ethos of team work and support and we offer our team:
Access to our in house Wellbeing team and Mental Health First Aiders, WhatsApp groups to keep you in the \’know\’ and socialise, a newly refurbished break room with free fresh ground coffee from a state of the art bean to cup coffee machine, fresh fruit, snacks, chilled spring water, herbal teas etc.
Access to the NHS pension.
Cycle to Work scheme.
An amazing outdoor sun terrace where you can relax on breaks when the weather is nice.
2 minute walk to the main shops and numerous cafes in Fishponds.
Themed events such as: Ice cream van in the car park, pancake day celebrations, cake baking, staff parties and once a Taco Van in the car park!
Some of the wellbeing activities staff have participated in were: Mental Health Awareness Week Nature Competition + which team could grow the tallest sunflower where we gave a pack of seeds for everyone.
We offer free fruit and biscuits everyday.
We are a large team and can therefore accommodate most working patterns.
We love working here and we are sure you will too!
Job Types: Full-time, Part-time, Permanent
- Company events
- Company pension
- Cycle to work scheme
- Discounted or free food
- Free flu jabs
- Sick pay
Education:
- GCSE or equivalent (preferred)
Experience:
- Primary Care: 1 year (preferred)
No. of Vacancies
1
Job Nature
Part Time, Permanent
Job Location
Bristol
How to Apply
Interested candidates can send their resumes to the contact person as above in the job posts.
Full Name *
Email *
Upload CV/Resume * Attach your resume. Max size 2mb Allowed Types: pdf
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Part time Care Navigator – Old School Surgery and UWE... employer: AVON LMC LTD
Contact Detail:
AVON LMC LTD Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Part time Care Navigator – Old School Surgery and UWE...
✨Tip Number 1
Familiarise yourself with the services offered at Old School Surgery and UWE Healthcentre. Understanding their patient care approach will help you engage more effectively during interviews and demonstrate your genuine interest in the role.
✨Tip Number 2
Highlight any previous experience in a customer-facing role, especially in healthcare or administrative settings. Be ready to share specific examples of how you've handled difficult situations or provided excellent service to patients.
✨Tip Number 3
Prepare to discuss your availability clearly, especially your commitment to working late shifts on Fridays and occasional Saturdays. This shows that you are reliable and willing to meet the needs of the practice.
✨Tip Number 4
Research the Klinik online patient access system if possible. Familiarity with this system can set you apart from other candidates and show that you're proactive about learning the tools you'll be using in the role.
We think you need these skills to ace Part time Care Navigator – Old School Surgery and UWE...
Some tips for your application 🫡
Understand the Role: Read the job description carefully to understand the responsibilities and requirements of the Care Navigator position. Tailor your application to highlight relevant experience and skills that match these duties.
Craft a Personalised Cover Letter: Write a cover letter that reflects your enthusiasm for the role and the organisation. Mention specific aspects of the Old School Surgery and UWE Healthcentre that appeal to you, and explain how your background makes you a great fit.
Highlight Relevant Experience: In your CV, emphasise any previous experience in primary care or customer service roles. Use specific examples to demonstrate your ability to handle administrative tasks and interact with patients effectively.
Proofread Your Application: Before submitting, thoroughly proofread your CV and cover letter for any spelling or grammatical errors. A polished application reflects your attention to detail and professionalism.
How to prepare for a job interview at AVON LMC LTD
✨Show Your People Skills
As a Care Navigator, you'll be the first point of contact for patients. Make sure to highlight your ability to communicate effectively and remain calm under pressure. Share examples from your past experiences where you successfully handled difficult situations or provided excellent customer service.
✨Familiarise Yourself with Klinik
Since you'll be using the online patient access system, it's a good idea to do some research on Klinik before your interview. Understanding how it works and being able to discuss its features will show your enthusiasm for the role and your readiness to hit the ground running.
✨Be Ready for Shift Questions
This role requires flexibility with shifts, including late evenings and occasional Saturdays. Be prepared to discuss your availability and any previous experience working in similar shift patterns. This will demonstrate your commitment to meeting the needs of the surgery.
✨Emphasise Teamwork
The job description highlights a strong ethos of teamwork. Be sure to share examples of how you've worked collaboratively in the past, whether in a healthcare setting or another environment. This will show that you align with their values and can contribute positively to their team.
