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- Tasks: Manage calls from patients and healthcare professionals, providing support and documenting case details.
- Company: BrisDoc is a trusted NHS provider with over 20 years of compassionate care in Bristol and surrounding areas.
- Benefits: Enjoy flexible roles, competitive pay, generous leave, annual bonuses, and extensive training opportunities.
- Why this job: Make a real difference in mental health care while working in a supportive, inclusive environment.
- Qualifications: No specific qualifications required; just a passion for helping others and good communication skills.
- Other info: Part-time, permanent role with a starting salary of £12 per hour.
Mental Health Call Handler – BrisDoc Healthcare Services
Overview
Job summary
Join our Award-winning Mental Health Service as a Call Handler and Make a Real Difference!
Our Mental Health Integrated Access Partnership is transforming the response to urgent healthcare needs for patients experiencing mental health crises. We provide immediate, compassionate care in the community, significantly reducing the need for hospital admissions. Since our service launched in February 2021, we have achieved a 99.9% reduction in NHS111 mental health calls being directed to A&E. As a Call Handler, you will be the first point of contact, ensuring patients and healthcare professionals receive prompt, supportive assistance. This role is crucial in providing a sense of safety and reassurance to those in crisis. Join us to help deliver the right care in the right place at the right time.
Main duties of the job
Your Role as a Call Handler
As a Call Handler, you will manage incoming calls from both healthcare professionals and patients seeking mental health support. Your primary duties include accurately documenting case details, ensuring the clinical team has all the necessary information, and following safety protocols to protect patient well-being. You will provide timely, professional, and informed responses, making callers feel heard and supported. Additionally, you will manage referrals to facilitate seamless care coordination and assist with administrative tasks as needed to ensure the smooth operation of the service. Your role also involves supporting the Shift Manager to enhance team efficiency and effectiveness.
About us
About BrisDoc and Our Team
BrisDoc is a trusted NHS Healthcare provider with over two decades of service in Bristol, North Somerset, and South Gloucestershire. We offer a range of primary care services, including 24/7 Urgent Care, GP Practices, and a Homeless Health Service, serving over a million patients annually. Our team is committed to compassionate, respectful, and timely patient care, advocating for health equality. We foster a supportive and inclusive work environment, emphasising employee growth, work-life balance, and flexible roles. As an Employee Owned Social Enterprise, our staff are co-owners, actively engaged in organisational development. We provide competitive salaries, generous leave, annual bonuses, and extensive training opportunities, along with benefits like the NHS Pension Scheme and various discounts.
For questions about the job, please contact Amanda Harshaw, People Team Coordinator at workwithus@brisdoc.org / 01179370902.
No. of Vacancies
1
Job Nature
Part Time, Permanent
Job Location
Bristol
Depending on experience Starting salary £12 per hour
How to Apply
Interested candidates can send their resumes to the contact person as above in the job posts.
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Upload CV/Resume * Attach your resume. Max size 2mb Allowed Type(s): pdf
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Mental Health Call Handler – BrisDoc Healthcare Services employer: AVON LMC LTD
Contact Detail:
AVON LMC LTD Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Mental Health Call Handler – BrisDoc Healthcare Services
✨Tip Number 1
Familiarise yourself with mental health crisis protocols and the specific services offered by BrisDoc. Understanding their approach will help you demonstrate your knowledge during any discussions or interviews.
✨Tip Number 2
Practice active listening skills, as this is crucial for a Call Handler role. You might want to engage in role-playing scenarios with friends or family to enhance your ability to respond empathetically and effectively.
✨Tip Number 3
Network with current or former employees of BrisDoc to gain insights into the company culture and expectations. This can provide you with valuable information that could set you apart from other candidates.
✨Tip Number 4
Prepare questions to ask during the interview about the team dynamics and support systems in place for Call Handlers. This shows your genuine interest in the role and helps you assess if it's the right fit for you.
We think you need these skills to ace Mental Health Call Handler – BrisDoc Healthcare Services
Some tips for your application 🫡
Understand the Role: Before applying, make sure to thoroughly read the job description for the Mental Health Call Handler position. Understand the key responsibilities and required skills, as this will help you tailor your application effectively.
Tailor Your CV: Customise your CV to highlight relevant experience in mental health support or call handling. Emphasise any previous roles where you provided compassionate care or managed sensitive situations, as these are crucial for this position.
Craft a Compelling Cover Letter: Write a cover letter that reflects your passion for mental health care and your understanding of the role. Mention specific examples from your past experiences that demonstrate your ability to handle calls professionally and empathetically.
Proofread Your Application: Before submitting your application, carefully proofread all documents for spelling and grammatical errors. A polished application reflects your attention to detail and professionalism, which are essential in a healthcare setting.
How to prepare for a job interview at AVON LMC LTD
✨Understand the Role
Make sure you thoroughly understand the responsibilities of a Mental Health Call Handler. Familiarise yourself with the key duties such as managing calls, documenting case details, and providing support to both patients and healthcare professionals.
✨Show Empathy and Compassion
During the interview, demonstrate your ability to empathise with individuals in crisis. Share examples from your past experiences where you provided support or assistance to someone in need, highlighting your compassionate approach.
✨Prepare for Scenario Questions
Expect scenario-based questions that assess your problem-solving skills and ability to handle stressful situations. Practice responding to hypothetical scenarios related to mental health crises to showcase your critical thinking and decision-making abilities.
✨Ask Insightful Questions
At the end of the interview, ask thoughtful questions about the team dynamics, training opportunities, and the impact of the role on patient care. This shows your genuine interest in the position and helps you gauge if the company culture aligns with your values.
