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For Companies At a Glance
- Tasks: Provide essential secretarial support to GPs and health professionals, managing referrals and patient queries.
- Company: Join The Old School Surgery, a busy practice dedicated to quality patient care.
- Benefits: Enjoy a supportive team environment with opportunities for growth and development.
- Why this job: Be part of a vital role that directly impacts patient care and enhances your administrative skills.
- Qualifications: Experience as a medical secretary, strong IT skills, and excellent communication abilities are required.
- Other info: Flexible hours available; ideal for students looking to gain experience in healthcare administration.
The predicted salary is between 30000 - 42000 £ per year.
Main Duties of the job
- This is an essential role at the practice, providing an efficient, comprehensive secretarial and administrative support service to the practice clinical team.
- Providing a full secretarial service for all GPs and health professionals as required. This mainly includes sending referrals via eRS and email, using Ardens templates and formatting letters, reports, and any other correspondence in an accurate and timely manner.
- Dealing with hospital, clinical, patient and practice queries via phone and email regarding hospital appointments, correspondence and treatments.
- Following up GP requests for information.
- Managing advice & guidance provided.
- Providing template letters/forms for use by the practice, as required.
- Maintaining the computer-based clinic system in an accurate and secure manner.
- Assisting with the gathering of statistics and information, when required.
- Maintaining an accurate referrals database.
We are looking for an experienced medical secretary to join our busy practice. We are seeking a team player who is well organised and has excellent verbal and written communication skills. Good IT skills are essential for the role and the candidate should be proficient with Microsoft Office. We are looking for someone who can prioritise tasks, is flexible, and would be able to cover holidays and sickness.
To provide an efficient copy typing and word processing service for GPs and health professionals as required. This includes the typing of letters, reports, and patient referrals in an accurate, timely and quality manner.
Utilising e-referrals and maintaining an up to date and comprehensive knowledge of referral destinations and specialist clinics where required e.g. advice and guidance requests.
Dealing with clinician queries e.g. chasing replies or test results from hospitals, finding a speciality doctor or hospital, sending referrals to another hospital/consultant as needed.
Processing all referrals and other documents. This involves creating referrals via Emis, printing and posting paperwork to patients- also dealing with phone calls from patients regarding queries e.g. mislaid paperwork, changing clinic types and changing referral urgency.
Processing referrals from patient clinical documents without the need for additional clinical input.
Having sufficient knowledge to create onward referrals with minimal input from clinicians.
Being the first point of contact for hospital queries such as emails and calls from hospital secretaries.
Dealing with queries from patients regarding referrals. This includes chasing or following up with clinicians if referrals have not been made.
Prioritising referrals based on clinical need and urgency.
Interested candidates can send their resumes to the contact person as above in the job posts.
Medical Secretary – The Old School Surgery employer: AVON LMC LTD
Contact Detail:
AVON LMC LTD Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Medical Secretary – The Old School Surgery
✨Tip Number 1
Familiarise yourself with the specific software and systems mentioned in the job description, such as Emis and eRS. Having hands-on experience or knowledge of these tools will give you a significant edge during the interview.
✨Tip Number 2
Brush up on your medical terminology and understanding of referral processes. Being able to speak confidently about these topics will demonstrate your readiness for the role and your ability to handle the responsibilities effectively.
✨Tip Number 3
Prepare examples from your past experiences that showcase your organisational skills and ability to manage multiple tasks. Highlighting specific situations where you successfully prioritised tasks will resonate well with the hiring team.
✨Tip Number 4
Network with current or former medical secretaries to gain insights into the role and the practice environment. This can provide you with valuable information that you can use to tailor your approach during the interview.
We think you need these skills to ace Medical Secretary – The Old School Surgery
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant experience as a medical secretary. Focus on your administrative skills, proficiency with Microsoft Office, and any specific experience with e-referrals or managing patient queries.
Craft a Strong Cover Letter: Write a cover letter that showcases your communication skills and ability to work in a team. Mention your organisational skills and flexibility, and provide examples of how you've successfully managed tasks in previous roles.
Highlight Relevant Skills: In your application, emphasise your IT skills, particularly with software like Emis and any experience you have with maintaining databases or processing referrals. This will show that you are well-prepared for the role.
Proofread Your Application: Before submitting, carefully proofread your CV and cover letter for any spelling or grammatical errors. A polished application reflects your attention to detail, which is crucial for a medical secretary.
How to prepare for a job interview at AVON LMC LTD
✨Showcase Your Organisational Skills
As a medical secretary, being organised is key. Prepare examples of how you've managed multiple tasks or prioritised work in previous roles. This will demonstrate your ability to handle the busy environment at The Old School Surgery.
✨Familiarise Yourself with Medical Terminology
Brush up on relevant medical terminology and procedures that are commonly used in a surgery setting. This knowledge will not only impress during the interview but also show your commitment to the role.
✨Demonstrate Your IT Proficiency
Since good IT skills are essential for this position, be ready to discuss your experience with Microsoft Office and any other relevant software. You might even want to mention specific tasks you've completed using these tools.
✨Prepare for Scenario-Based Questions
Expect questions that assess how you would handle specific situations, such as dealing with patient queries or managing referrals. Think through potential scenarios and how you would respond effectively.
