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- Tasks: Lead and supervise reception services, ensuring high standards and efficient operations.
- Company: Join Hanham Health, a forward-thinking GP practice in South Gloucestershire.
- Benefits: Enjoy 25 days annual leave, bank holidays, and a competitive pay of £15 per hour.
- Why this job: Make a real difference in patient care while developing your leadership skills.
- Qualifications: Previous supervisory experience and knowledge of reception duties required.
- Other info: Dynamic environment with strong investment in team training and development.
The predicted salary is between 30000 - 39000 £ per year.
This role is full time, 37.5 hours per week based at Hanham Health Surgery. We offer 25 days annual leave, plus bank holidays, and are paying £15 per hour for the role of Lead Receptionist.
The Lead Receptionist role will lead and supervise the reception services from a strategic and operational perspective. The ideal candidate would possess previous experience in supervising a team, has extensive knowledge of reception and signposting and has worked in a busy practice.
Main duties of the job:
- The position is suitable for someone who can work on their own initiative, problem solve effectively, be self-sufficient and manage their own workload effectively with minimal supervision.
- Support, train and guide other receptionists during their working day.
- Ensure that all the reception team members are functioning at consistently high levels and to proactively promote the team to use their own initiative to problem solve in the absence of the lead.
- Oversee that all reception duties are carried out efficiently and all enquiries are handled courteously and in a timely manner by all reception colleagues, acting as a resource as appropriate.
- Suggest ideas or changes that will continually enhance the performance of the reception team.
- Ensure that the reception area is always staffed to provide continual cover and access.
- Highlight to the Practice Manager where there are gaps in staffing of the reception team as quickly as possible to always ensure adequate staffing.
- Ensure that all requests are monitored to avoid duplication of work, so that only urgent online requests are forwarded to the triage team.
- Define, delegate and monitor all reception teamwork in response to changing practice needs.
- Undertake other ad-hoc work as and when required under the guidance of the Practice Manager.
About us:
Hanham Health is a large, forward-thinking GP practice in South Gloucestershire operating over two sites (Hanham Surgery and Oldland Surgery) with other branches in Almondsbury and Pilning. We offer a high standard of service to our patients and embrace different ways of working and new initiatives. We invest heavily in our team members and training opportunities are encouraged.
Interested candidates can send the application as mentioned in the post or e-mail contact person if any questions for the job role.
Reception Lead – Hanham Health in Kingswood employer: AVON LMC LTD
Contact Detail:
AVON LMC LTD Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Reception Lead – Hanham Health in Kingswood
✨Tip Number 1
Network like a pro! Reach out to your connections in the healthcare sector, especially those who might know someone at Hanham Health. A friendly chat can sometimes lead to insider info or even a referral!
✨Tip Number 2
Prepare for the interview by practising common questions related to team leadership and problem-solving. We recommend role-playing with a friend to boost your confidence and get comfortable with your responses.
✨Tip Number 3
Showcase your initiative! During the interview, share specific examples of how you've improved processes or led a team in previous roles. This will demonstrate that you’re not just a fit for the job, but a proactive leader.
✨Tip Number 4
Don’t forget to follow up after your interview! A quick thank-you email reiterating your enthusiasm for the role can leave a lasting impression. And remember, apply through our website for the best chance!
We think you need these skills to ace Reception Lead – Hanham Health in Kingswood
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights your experience in supervising teams and working in busy practices. We want to see how your skills match the Lead Receptionist role, so don’t be shy about showcasing your relevant achievements!
Craft a Compelling Cover Letter: Your cover letter is your chance to shine! Use it to explain why you’re the perfect fit for Hanham Health. Share specific examples of how you've led teams and improved reception services in the past.
Showcase Problem-Solving Skills: Since this role requires effective problem-solving, include examples in your application that demonstrate how you’ve tackled challenges in previous roles. We love seeing candidates who can think on their feet!
Apply Through Our Website: We encourage you to apply directly through our website. It’s the easiest way for us to receive your application and ensures you’re considered for the role. Plus, it shows you’re keen to join our team!
How to prepare for a job interview at AVON LMC LTD
✨Know the Role Inside Out
Before your interview, make sure you thoroughly understand the Lead Receptionist role. Familiarise yourself with the key responsibilities and think about how your previous experience aligns with them. This will help you articulate your suitability for the position.
✨Showcase Your Leadership Skills
As a Lead Receptionist, you'll be supervising a team. Prepare examples of how you've successfully led or trained others in the past. Highlight your ability to problem-solve and manage workloads effectively, as these are crucial for the role.
✨Demonstrate Your Initiative
The job requires someone who can work independently and take initiative. Think of instances where you've identified issues and implemented solutions without being prompted. This will show that you're proactive and capable of handling the demands of a busy practice.
✨Ask Insightful Questions
At the end of the interview, don’t forget to ask questions! Inquire about the team dynamics, training opportunities, or how they measure success in the reception area. This shows your genuine interest in the role and helps you assess if it's the right fit for you.
