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- Tasks: Answer calls from healthcare professionals and enter data into our patient database.
- Company: BrisDoc Healthcare Services, a proud provider of NHS services for over 20 years.
- Benefits: Be part of an employee-owned trust with opportunities for growth and development.
- Why this job: Make a real difference in patient care while working in a supportive team environment.
- Qualifications: Strong communication skills and a passion for healthcare.
- Other info: Join a dynamic organisation that values your contributions and fosters community impact.
The predicted salary is between 13 - 16 £ per hour.
The core purpose of the role is taking the calls from Health Care Professionals and entering them onto our patient database system for our clinical team to triage as part of a team.
Main duties of the job:
- To answer calls to the professional line from health care professionals.
- To guarantee a professional and informed response to the caller.
- To process external referrals into Integrated Urgent Care via professional sources other than NHS 111 e.g. ambulance service, pathology results, community teams.
- To ensure that such referrals are accurately entered onto the patient database system.
- To follow our safety calling process to ensure patient safety.
About us:
BrisDoc is a proud provider of NHS services and has been delivering 'patient care, by people who care' with passion and commitment for over 20 years. As an 'employee-owned trust', we are a forward thinking, dynamic and innovative Social Enterprise and run an exciting range of Primary Care services. These include the Severnside Integrated Urgent Care Service, GP Practices, and the Homeless Health Service. BrisDoc therefore provides great patient care 24 hours a day, 365 days a year to over 1 million patients across Bristol, North Somerset & South Gloucestershire.
By joining BrisDoc, you will be part of a multi-disciplinary organisation that prides itself on being a fantastic place to work, where you will feel truly valued and part of a family. BrisDoc supports colleagues to grow and develop in their roles in order to deliver high quality patient care across all our clinical services. We strive to ensure every member of the team feels proud of the work they do and the services we provide together.
As an employed member of the BrisDoc team, you are also a BrisDoc co-owner and will be able to contribute to the decisions we make to benefit our patients, workforce and the wider community. This includes seeking to continuously improve the healthcare we provide for patients, while protecting our environment, nurturing our staff and making a meaningful contribution to the communities we serve.
Interested candidates can send the application as mentioned in the post or e-mail contact person if any questions for the job role.
Week day professional Line Call Handler – BrisDoc Healthcare Services in Bristol employer: AVON LMC LTD
Contact Detail:
AVON LMC LTD Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Week day professional Line Call Handler – BrisDoc Healthcare Services in Bristol
✨Tip Number 1
Make sure you know the ins and outs of BrisDoc before your interview. Familiarise yourself with their services and values, so you can show them you're genuinely interested in being part of their team.
✨Tip Number 2
Practice your call handling skills! Since you'll be taking calls from healthcare professionals, it’s crucial to demonstrate your ability to communicate clearly and professionally. Role-play with a friend or family member to get comfortable.
✨Tip Number 3
Don’t forget to highlight your teamwork skills! BrisDoc values collaboration, so share examples of how you've worked effectively in a team setting during your interview.
✨Tip Number 4
Apply through our website for a smoother process! It shows you're proactive and makes it easier for us to track your application. Plus, you’ll get all the latest updates directly from us!
We think you need these skills to ace Week day professional Line Call Handler – BrisDoc Healthcare Services in Bristol
Some tips for your application 🫡
Tailor Your CV: Make sure your CV is tailored to the Line Call Handler role. Highlight any relevant experience you have in handling calls or working in healthcare settings. We want to see how your skills match what we're looking for!
Craft a Compelling Cover Letter: Your cover letter is your chance to shine! Use it to explain why you're passionate about joining BrisDoc and how you can contribute to our mission of providing excellent patient care. Keep it professional but let your personality show!
Follow the Application Instructions: Pay close attention to the application instructions provided in the job post. Whether it's uploading your CV or sending an email, make sure you follow them exactly. We appreciate candidates who can follow directions!
Show Your Enthusiasm: In your application, let us know why you're excited about this opportunity. We love candidates who are genuinely interested in being part of our team and contributing to the community. Don’t be shy about sharing your enthusiasm!
How to prepare for a job interview at AVON LMC LTD
✨Know Your Stuff
Familiarise yourself with BrisDoc's services and values. Understand the role of a Line Call Handler and how it fits into the bigger picture of patient care. This will help you answer questions confidently and show that you're genuinely interested in the position.
✨Practice Active Listening
Since you'll be handling calls from healthcare professionals, practice your active listening skills. During the interview, demonstrate that you can listen carefully and respond appropriately. This will showcase your ability to handle calls effectively and ensure patient safety.
✨Prepare for Scenario Questions
Expect scenario-based questions that assess your problem-solving skills and ability to handle stressful situations. Think of examples from your past experiences where you've successfully managed similar challenges, especially in a healthcare setting.
✨Show Your Team Spirit
BrisDoc values teamwork and collaboration. Be ready to discuss how you work well in a team environment and contribute to a positive workplace culture. Share examples of how you've supported colleagues or contributed to team success in previous roles.
