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- Tasks: Lead operations and ensure top-notch patient care at Pilning Surgery.
- Company: Join Hanham Health, a forward-thinking GP practice in South Gloucestershire.
- Benefits: Flexible hours, supportive team, and opportunities for professional growth.
- Why this job: Make a real difference in patient care while developing your leadership skills.
- Qualifications: Experience in customer service and administration, ideally within the NHS.
- Other info: Dynamic work environment with a focus on innovation and team development.
The predicted salary is between 36000 - 60000 £ per year.
30 hours per week - Monday to Friday
Duration: Start date 1/3/2026 / Fixed Term contract (Maternity Leave) 12-14 months
Deadline for applications - 12/1/2026
The primary responsibility of this role is to manage and oversee all reception and administration services including day to day operations across the designated surgery site(s). You will work closely with the practice management and clinical teams to ensure the smooth and efficient running of the practice ensuring compliance and agreed operational standards are maintained.
Main duties of the job:
- The post-holder will ensure the highest standards of patient care and customer service are consistently delivered in line with agreed procedures and protocols.
- Service standards, complaint handling and patient liaison are important day to day elements of this role.
- Staff leadership including rota planning, recruitment, training, coaching and appraisals.
- Experience of supervising within both a customer-facing operational environment and administration role ideally within the NHS.
- Demonstrable problem-solving and customer service skills, especially in dealing with unforeseen circumstances / patient feedback and complaints.
- Experience of working within a busy environment, prioritising varied enquiries and administrative tasks for self and team.
- Knowledge of Microsoft Office (Word, Excel, PowerPoint, Outlook) and general confidence with IT software.
- Awareness of policies and procedures regarding Data Security and Information Governance and ensuring adherence to these.
About us:
Hanham Health is a large, forward-thinking GP practice in South Gloucestershire operating over four sites: Hanham Surgery, Oldland Surgery, Almondsbury Surgery and Pilning Surgery. We offer a high standard of service to our patients and embrace different ways of working and new initiatives. We invest heavily in our team members and training opportunities are encouraged.
Interested candidates can send the application as mentioned in the post or e-mail contact person if any questions for the job role.
Operations Lead (Maternity Leave cover) – Pilning Surgery in Bristol employer: AVON LMC LTD
Contact Detail:
AVON LMC LTD Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Operations Lead (Maternity Leave cover) – Pilning Surgery in Bristol
✨Tip Number 1
Network like a pro! Reach out to your connections in the healthcare sector, especially those who might know about opportunities at Hanham Health. A friendly chat can sometimes lead to a foot in the door.
✨Tip Number 2
Prepare for the interview by researching the practice. Understand their values and how they operate across their sites. This will help you tailor your answers and show that you're genuinely interested in being part of their team.
✨Tip Number 3
Showcase your problem-solving skills during the interview. Think of examples from your past experiences where you handled complaints or unforeseen circumstances effectively. This is key for the Operations Lead role!
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets seen. Plus, it shows you’re serious about joining the team at Pilning Surgery.
We think you need these skills to ace Operations Lead (Maternity Leave cover) – Pilning Surgery in Bristol
Some tips for your application 🫡
Tailor Your Application: Make sure to customise your application to highlight how your experience aligns with the Operations Lead role. Use keywords from the job description to show that you understand what we're looking for.
Showcase Your Skills: Don’t just list your skills; provide examples of how you've used them in previous roles. Whether it's problem-solving or customer service, we want to see how you’ve made a difference in your past positions.
Be Clear and Concise: Keep your application straightforward and to the point. We appreciate clarity, so avoid jargon and make sure your key points stand out. This will help us quickly see why you're a great fit!
Apply Through Our Website: We encourage you to submit your application through our website. It’s the best way to ensure it gets to the right people. Plus, you can find all the details you need about the role there!
How to prepare for a job interview at AVON LMC LTD
✨Know Your Role Inside Out
Before the interview, make sure you thoroughly understand the Operations Lead role. Familiarise yourself with the key responsibilities like managing reception services and ensuring compliance with operational standards. This will help you demonstrate your knowledge and show that you're genuinely interested in the position.
✨Showcase Your Leadership Skills
Since this role involves staff leadership, be ready to discuss your experience in managing teams. Prepare examples of how you've successfully handled rota planning, recruitment, or training in previous roles. Highlighting your ability to lead and motivate a team will set you apart from other candidates.
✨Prepare for Customer Service Scenarios
Given the emphasis on patient care and customer service, think about specific situations where you've dealt with complaints or unforeseen circumstances. Be ready to share how you resolved these issues effectively, showcasing your problem-solving skills and commitment to high service standards.
✨Brush Up on IT Skills
As the role requires knowledge of Microsoft Office and general IT confidence, ensure you're comfortable discussing your proficiency with these tools. You might even want to mention any relevant software you've used in the past, as this can demonstrate your adaptability and readiness for the role.
