Governance Administrator – BrisDoc Healthcare Services in Bristol

The purpose of this role is to support BrisDoc's governance structure and assist in the development of organisational systems and practice to ensure effective monitoring and compliance with regulatory, NHS and contract requirements as well as best practice. You will undertake a range of tasks such as compliance audit, obtaining and analysing patient experience data, administration to support the management of learning events, complaints and information requests. You will work closely with the Governance Manager and wider Governance Team.

Main duties of the job include:

• Governance administration and compliance
• Meetings and Project Support
• Patient Experience and Feedback
• General administrative duties

About us:

What Can We Offer You?

• 25 days' annual leave (rising with service)
• Employee Assistance Programme (EAP)
• Supported professional development and training
• Employee recognition platform with savings and discounts
• The opportunity to contribute to a healthcare organisation with a strong social impact mission

At BrisDoc, we are an employee‑owned social enterprise, and we are proud of the positive impact we have on our community. If you're passionate about using your experience and skills to improve healthcare services and create social value, apply now!

For questions about the job, please contact Olukolajo Onadipe, People Team Coordinator at workwithus@brisdoc.org or call 01179370900.

No. of Vacancies: 1

Responsibilities include:

• Support the administration of the learning event and complaints processes, including accurate logging, investigation tracking, and reporting.
• Monitor shared Governance email accounts, ensuring timely and professional responses to internal and external queries.
• Maintain and update evidence and documentation systems for regulatory compliance, internal audits, and CQC readiness.
• Assist in compiling compliance audits and retrieving relevant documentation or records (e.g. call recordings) to support investigations and quality checks.
• Produce and distribute reports on patient feedback and governance themes, identifying trends to inform service learning.
• Provide administrative support to audits, Quality Improvement (QI) initiatives and the monitoring of action plans arising from incidents, complaints or inspections.
• Maintain a register of local policies and procedures, monitoring review dates and supporting version control.

Meeting and Project Support includes:

• Prepare agendas, take and circulate accurate minutes for meetings, track actions, and maintain attendance records.
• Coordinate diaries, schedule meetings, and ensure appropriate documentation is prepared in advance.
• Support the Governance Manager in coordinating internal and external meetings, including regulatory visits or peer reviews.

Patient experience and Feedback responsibilities:

• Administer the Patient Satisfaction Survey program coordinating data collection, analysis, and dissemination of insights to service teams.
• Collaborate with managers to ensure that feedback is acknowledged, acted upon, and forms part of continuous service improvement.
• Enter quality and performance data into corporate dashboards and records, ensuring accuracy and timeliness.

General Administrative Duties involve:

• Work collaboratively across operational and clinical teams to promote good governance and compliance.
• Uphold BrisDoc's policies on safeguarding, confidentiality, data protection and information governance.
• Contribute to maintaining team resources, such as filing systems, contact directories, and document repositories.
• Act as a positive team player, supporting a culture of continuous improvement and cross cover when required.

Job Nature: Fixed-term, Full Time, Part Time

Job Location: Bristol

How to Apply: Interested candidates can send the application as mentioned in the post or e-mail the contact person if any questions for the job role.