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- Tasks: Coordinate scheduling and deployment of clinical resources for patient care.
- Company: BrisDoc Healthcare Services, providing urgent primary care across Bristol.
- Benefits: Competitive hourly pay, flexible part-time hours, and a chance to make a difference.
- Why this job: Join a dynamic team and help ensure timely patient care in a vital healthcare role.
- Qualifications: Strong organisational skills and ability to work in a fast-paced environment.
- Other info: Part-time, permanent position with opportunities for growth in healthcare.
The predicted salary is between 11 - 13 £ per hour.
The core purpose of the role is to co-ordinate the effective scheduling and deployment of clinical and mobile resources (cars, drivers, doctors and nurses) to manage the patient demand into the Integrated Urgent Care Service from the NHS111 generated dispatch queue. The role will involve working closely with the Clinical Co-ordinator and Shift Manager to ensure that appropriate decisions are taken about scheduling patients for an appointment at a treatment centre, a home visit or ensuring that the patient receives continuing clinical assessment and monitoring following NHS 111 triage or GP advice. In all circumstances the post holder will closely monitor the time elapsed from NHS 111 disposition to the patient receiving GP advice or clinical assessment to ensure key performance and quality indicators are met.
Main duties of the job
- To continually review, monitor and manage the dispatch queue generated by NHS 111.
- To book patients as required into primary care centre appointments, if not directly booked by NHS 111 triage team.
- To ensure that information is reviewed in a timely way by relevant clinical staff to determine which patients require a home visit.
- To manage the scheduling of home visits to ensure that resources are used in the most effective way to ensure appropriate and timely patient care.
- To update Adastra if a patient contacts NHS 111 again after initial triage - e.g. if patient cancels appointment or clinical status has changed.
- To manage the Non Clinical Call Back Queue.
Severnside provides urgent primary care across the 24-hour period. It incorporates what was formerly known as the "out of hours (OOH) GP" service, NHS111 (which is subcontracted by BrisDoc to Practice Plus Group) and the Weekday Professional Line (WDPL). The WDPL clinicians support admission avoidance and facilitate admission for adult medical patients in BNSSG.
Severnside is also integral to the innovative BNSSG 'System Clinical Assessment Service (CAS)'. The System CAS brings together a multi-professional, multispecialty (currently General Practice, ED, mental health, paediatrics) clinical team to assess patients who may otherwise be sent to the Emergency Department or 999. This innovative work supports 'right care first time' in an integrated way.
For questions about the job, please contact Amanda Harshaw, People Team Coordinator at workwithus@brisdoc.org / 01179370913.
No. of Vacancies: 1
Job Nature: Part Time, Permanent
Job Location: Bristol
Salary: £13.85 to £15.52 an hour (£13.85 Weekday and evenings, £15.52 weekends)
How to Apply: Interested candidates can send the application as mentioned in the post or e-mail contact person if any questions for the job role.
Dispatcher (W&CC) – BrisDoc Healthcare Services in Bristol employer: AVON LMC LTD
Contact Detail:
AVON LMC LTD Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Dispatcher (W&CC) – BrisDoc Healthcare Services in Bristol
✨Tip Number 1
Network like a pro! Reach out to people in the healthcare sector, especially those working at BrisDoc or similar organisations. A friendly chat can open doors and give you insider info on the role.
✨Tip Number 2
Prepare for the interview by understanding the NHS 111 system and how it interfaces with patient care. Show us you know your stuff and can handle the pressure of scheduling and dispatching effectively.
✨Tip Number 3
Practice your communication skills! As a dispatcher, you'll need to convey information clearly and efficiently. Role-play with a friend to get comfortable with potential scenarios you might face.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets seen. Plus, we love seeing candidates who take that extra step to connect with us directly.
We think you need these skills to ace Dispatcher (W&CC) – BrisDoc Healthcare Services in Bristol
Some tips for your application 🫡
Tailor Your CV: Make sure your CV is tailored to the Dispatcher role. Highlight any relevant experience in scheduling, resource management, or healthcare. We want to see how your skills match what we're looking for!
Craft a Compelling Cover Letter: Your cover letter is your chance to shine! Use it to explain why you're passionate about this role and how you can contribute to our team. Keep it concise but impactful – we love a good story!
Showcase Your Communication Skills: As a Dispatcher, communication is key. In your application, demonstrate your ability to convey information clearly and effectively. Whether it's through your CV or cover letter, let us see your communication prowess!
Apply Through Our Website: We encourage you to apply directly through our website. It’s the easiest way for us to receive your application and ensures you’re considered for the role. Plus, it shows you’re keen on joining our team!
How to prepare for a job interview at AVON LMC LTD
✨Know the Role Inside Out
Before your interview, make sure you thoroughly understand the Dispatcher role at BrisDoc Healthcare Services. Familiarise yourself with the key responsibilities, especially around scheduling and managing patient care. This will help you answer questions confidently and show that you're genuinely interested in the position.
✨Prepare Real-Life Examples
Think of specific situations from your past experiences where you've successfully managed scheduling or coordinated resources. Use the STAR method (Situation, Task, Action, Result) to structure your answers. This will demonstrate your problem-solving skills and ability to handle the demands of the role.
✨Understand NHS 111 and Urgent Care
Brush up on how the NHS 111 service operates and its interface with urgent care. Being able to discuss how you would manage the dispatch queue and ensure timely patient care will impress the interviewers and show that you’re ready to hit the ground running.
✨Ask Insightful Questions
Prepare a few thoughtful questions to ask at the end of your interview. Inquire about the team dynamics, challenges faced in the role, or how success is measured. This not only shows your enthusiasm but also helps you gauge if the company culture aligns with your values.
