Find a job 
Featured Companies 
Featured Universities 
For Companies At a Glance
- Tasks: Assist and direct patients, book appointments, and handle queries with a friendly approach.
- Company: Join Broadmead Medical Centre, a compassionate NHS service focused on patient care.
- Benefits: Enjoy flexible hours, generous leave, NHS pension, and exclusive discounts.
- Why this job: Make a real impact in healthcare while working in a supportive, inclusive team.
- Qualifications: Customer care experience, strong communication skills, and a passion for helping others.
- Other info: This is a zero-hour contract role, perfect for balancing work and studies.
You will work in the Patient Services (reception) department as part of the Broadmead Medical Centre Reception Services team. You will receive, assist and direct patients in accessing the appropriate service or clinician in a courteous, efficient and effective way and will project a positive and welcoming image to patients, other visitors and members of the Practice team. You will work to agreed targets and timescales, and in accordance with Practice policies, protocols, guidelines and procedures.
You will deal with patients confidentially, respectfully and holistically. You will help signpost patients to the most suitable clinician / service to best support their needs. Duties will include speaking to patients/carers face to face and on the telephone. Booking appointments and dealing with patient queries and enquiries.
You will liaise with other NHS bodies, health care providers, support workers and other professionals on the telephone to help sort problems and issues relating to the care of patients.
You will proactively encourage registrations from patients within our boundaries. You will enter registration information onto the system accurately and systematically dealing with any queries as they arise.
You will help support administrative processes within the practice and take on additional administrative tasks as requested to support smooth and efficient workflow for the patient, clinical team and others involved in the healthcare of the patient.
Main duties of the job
Who We\’re Looking For
We\’re looking for people who share our passion for the NHS and delivering \”patient care by people who care\”.
o You\’ll value equality, inclusion, and diversity, respecting the rights of others and celebrating difference.
o You\’ll also share our social enterprise values, putting people and planet first, and be ready to play an active role as a co-owner in shaping our organisation\’s future.
o Experience of working in customer care in a front- line role
o Administrative filing and record keeping
o Good written communication skills, with the ability to draft professional emails and documents
o Strong interpersonal skills, with a friendly and professional approach when dealing with employees, managers, and external contacts
About us
Why Join Our Team?
Make a Lasting Impact
o Play a vital role in welcoming patients, visitors, and colleagues–helping them access the right care in a courteous, efficient, and supportive way.
o Empower individuals to take control of their health and work towards healthier, more stable lives.
o Be part of a service built on kindness, hope, and respect, ensuring every person feels valued and included.
o Join a friendly and committed Patient Services (Reception) team at Broadmead Medical Centre.
o Work closely with clinicians, administrators, and partner organisations to provide seamless, high-quality patient experiences.
o Help shape and improve services in an environment that welcomes your input and ideas.
Flexible, Balanced Working Life
o Zero-hour Contract
o Salary £13.39 per hour
o Generous annual leave, NHS pension, and discretionary annual bonuses
Professional growth and recognition
o Benefit from NHS discount schemes, cycle-to-work options, and an employee recognition platform with exclusive offers.
o Develop your skills in communication, patient care, and healthcare systems through ongoing training and support.
o As an Employee Ownership Trust, you\’re a co-owner– empowered to shape the future of our organisation and take part in decision-making.
Interested candidates can send their resumes to the contact person as above in the job posts.
#J-18808-Ljbffr
Bank Receptionist – BrisDoc employer: AVON LMC LTD
Contact Detail:
AVON LMC LTD Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Bank Receptionist – BrisDoc
✨Tip Number 1
Familiarise yourself with the NHS values and principles. Understanding the ethos of patient care and how it aligns with the role of a Bank Receptionist will help you convey your passion for the position during any interviews or discussions.
✨Tip Number 2
Practice your interpersonal skills by engaging in role-play scenarios. This can help you prepare for real-life situations where you'll need to assist patients and handle queries effectively, showcasing your ability to communicate clearly and empathetically.
✨Tip Number 3
Network with current or former employees of Broadmead Medical Centre. They can provide insights into the work culture and expectations, which can be invaluable when tailoring your approach to the role.
✨Tip Number 4
Stay updated on healthcare policies and practices relevant to patient services. Being knowledgeable about current issues in the NHS can demonstrate your commitment to the role and your readiness to contribute positively to the team.
We think you need these skills to ace Bank Receptionist – BrisDoc
Some tips for your application 🫡
Understand the Role: Read the job description carefully to understand the responsibilities and requirements of the Bank Receptionist position. Tailor your application to highlight how your skills and experiences align with these expectations.
Highlight Relevant Experience: Emphasise any previous experience in customer care or administrative roles. Provide specific examples of how you've successfully assisted customers or managed administrative tasks, showcasing your interpersonal skills and professionalism.
Craft a Strong Cover Letter: Write a compelling cover letter that reflects your passion for patient care and the NHS. Mention your commitment to equality, inclusion, and diversity, and explain why you want to be part of the Broadmead Medical Centre team.
Proofread Your Application: Before submitting your application, thoroughly proofread your CV and cover letter. Check for spelling and grammatical errors, and ensure that your documents are well-structured and professional.
How to prepare for a job interview at AVON LMC LTD
✨Show Your Passion for Patient Care
Make sure to express your enthusiasm for working in the NHS and your commitment to delivering excellent patient care. Share examples from your past experiences where you went above and beyond to assist patients or customers.
✨Demonstrate Strong Communication Skills
Since the role involves interacting with patients and healthcare professionals, highlight your communication skills. Prepare to discuss how you handle difficult conversations or resolve conflicts effectively.
✨Familiarise Yourself with NHS Values
Research the core values of the NHS, such as equality, inclusion, and respect. Be ready to discuss how these values resonate with you and how you would embody them in your role as a Bank Receptionist.
✨Prepare for Administrative Questions
As the position involves administrative tasks, be prepared to answer questions about your experience with record-keeping and managing appointments. Think of specific examples that showcase your organisational skills and attention to detail.
