Technical Support Officer - Applications Delivery

We have a temporary role available for a duration of 12 months for a Technical Support Officer to work within our Applications team providing technical and functional support for a variety of critical business systems.

The Applications delivery area comprises people-focussed, technical specialists whose passion is maintaining robust, highly available business systems which allow policing information to be available when and where required.

Main responsibilities:

• Oversee the administration, maintenance, development, installation, configuration, and support of all IT infrastructure, devices, and applications across the IT Directorate.

• Provide expert technical knowledge across a range of support and development services, including but not limited to:

  • Solution provision, development, and implementation

  • Installation, configuration, and ongoing system optimisation

  • Contribution to the development and enforcement of technical standards

  • Service monitoring, proactive maintenance, asset management, and issue prevention

  • Fault diagnosis, troubleshooting, and resolution of incidents and problems

  • System upgrades and application patching

  • Effective liaison and coordination with third-party suppliers and service providers

  • Delivery of expert technical advice and guidance to end users and internal teams

  • Creation of technical documentation and training materials, and delivery of relevant training sessions

• Lead the ongoing development of technical support services and infrastructure to meet the organisation s evolving IT needs.

• Contribute to the knowledge management strategy by creating and maintaining reusable knowledge base articles, procedural documentation, and service reports.

• Actively support performance monitoring, using agreed KPIs to identify and implement service improvement opportunities.

• Carry out remedial or developmental actions in response to service reviews, audits, or stakeholder feedback.

• Participate in the delivery of both business-as-usual (BAU) operations and technical projects, advising on and contributing to the design, development, and implementation of solutions.

Skills and experience:

• Experience of working in an IT environment.
• Administering applications and resolving fault queries across multiple systems.
• Experience in relevant technologies.
• Experience of providing assistance to projects.
• You will use a combination of technical knowledge and interpersonal skills, including consultation skills.
• The successful candidate would benefit with prior experience of administrating applications, but will gain exposure, experience, and expertise in multiple applications.

Additional information:

In addition to the application form, we also require a copy of your current CV. If you are are unable to upload your CV to your application, please email a copy to:

This role offers hybrid working, working on-site at Police Headquarters where you will have access to free onsite parking, an onsite gym and canteen

To be eligible to apply for this role you must have a 5 year checkable history in the UK ideally this means that you would have been resident in the UK for the last 5 years.

About us

Diversity is a strength and individuality is an asset.

We recognise the benefit different life experience and perspectives can bring.

We are on a journey to become the most inclusive police force in the country.

Find out more about our benefits and culture

Please note: We reserve the right to close this vacancy early if we receive a high volume of applications. We encourage interested candidates to apply as soon as possible to ensure their application is considered.

Blended Working/ Hybrid Working

Avon and Somerset Police encourage flexible working where operationally possible.
This role has been identified as a blended role.
The successful candidate for this role will have the opportunity to work from home whilst also at a secondary work location, which will be a police premises. The successful applicant will have the option to discuss working arrangements with their line manager. All applicants must reside within the UK.