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- Tasks: Provide technical support and guidance to users, manage assets, and ensure smooth operations.
- Company: Join Avon and Somerset Police, committed to inclusivity and community service.
- Benefits: Enjoy a supportive work culture, opportunities for growth, and a chance to make a difference.
- Why this job: Be part of a team that values technology and customer service while impacting the community positively.
- Qualifications: Experience in IT support, asset management, and strong customer service skills required.
- Other info: Must have a 5-year checkable history in the UK and a full UK driving licence.
Are you an experienced IT professional with a passion for providing technical support and development? Join our team at Avon and Somerset Police, where you will play a crucial role in delivering high-quality technical services and support.
Core Purpose of the Role: Providing technical support and development for the IT Directorate and the organisation. We are looking for candidates who have a genuine interest in technology, some hands-on technical experience and a strong enthusiasm for helping others. Good customer service skills and a positive, proactive approach are just as important as technical ability, as you will be working with our end users to solve problems and improve their experience.
Key Responsibilities:
- Provide expert technical advice and guidance to end users of equipment, ensuring they have the support they need to effectively utilise our products.
- Manage assets efficiently, maintain accurate records, and ensure optimal levels of stock and equipment are upheld.
- Liaise with third-party suppliers and service providers to ensure seamless operations and maintain strong professional relationships.
- Ensure the efficient management of system data and relevant technical applications, operating to agreed performance standards, governance, and ITIL practices.
- Conduct service monitoring, proactive prevention, and associated maintenance, including equipment monitoring, fault diagnosis, and resolution.
- Provide technical knowledge to a range of support and development services, including system administration, database interrogation, and documentation production.
- Prepare and maintain emergency communications facilities and systems to sustain business continuity.
- Coordinate with policing teams and resources for pre-planned and spontaneous events, ensuring equipment and staff availability.
Skills and experience required:
- Proven experience in providing technical advice and guidance to end-users, ensuring effective and safe use of equipment.
- Strong ability to manage assets, maintain accurate records, and monitor stock and equipment levels to support operational efficiency.
- Demonstrated capability in coordinating with third-party suppliers and service providers to ensure timely delivery of services, maintenance, and support.
- Relevant technologies building/maintaining laptops, desktops, mobile devices, break/fix.
- Deploying Windows and M365 based hardware and associated technologies.
- Providing assistance to projects and large deployments.
- Providing technical subject matter expertise and managing resolution of complex issues.
Additional information:
In addition to the application form, we also require a copy of your current CV. If you are unable to upload your CV to your application, please email a copy to us. To be eligible to apply for this role you must have a 5 year checkable history in the UK ideally this means that you would have been resident in the UK for the last 5 years. The successful candidate will need to hold a full UK driving licence and you will be required to upload copies of your licence during the application process.
About us: Diversity is a strength and individuality is an asset. We recognise the benefit different life experience and perspectives can bring. We are on a journey to become the most inclusive police force in the country.
Please note: We reserve the right to close this vacancy early if we receive a high volume of applications. We encourage interested candidates to apply as soon as possible to ensure their application is considered.
Contact Detail:
Avon and Somerset Police Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Technical Support Co-Ordinator
✨Tip Number 1
Familiarise yourself with ITIL practices and principles, as they are crucial for the role. Understanding how to manage IT services effectively will not only help you in the interview but also demonstrate your commitment to delivering high-quality support.
✨Tip Number 2
Brush up on your technical skills related to Windows and M365 deployment. Being able to discuss your hands-on experience with these technologies will show that you're ready to hit the ground running and can provide immediate value to the team.
✨Tip Number 3
Prepare examples of how you've successfully managed assets and maintained accurate records in previous roles. This will highlight your organisational skills and ability to support operational efficiency, which is key for this position.
✨Tip Number 4
Demonstrate your customer service skills by preparing scenarios where you've helped end users solve technical issues. Showing your enthusiasm for helping others will resonate well with the hiring team and align with their values.
We think you need these skills to ace Technical Support Co-Ordinator
Some tips for your application 🫡
Understand the Role: Read the job description thoroughly to grasp the key responsibilities and skills required. Tailor your application to highlight your relevant experience in technical support and customer service.
Craft a Strong CV: Ensure your CV is up-to-date and clearly outlines your technical skills, experience with IT support, and any relevant qualifications. Include specific examples of how you've provided technical advice and managed assets effectively.
Write a Compelling Cover Letter: In your cover letter, express your enthusiasm for the role and the organisation. Mention your hands-on technical experience and your commitment to providing excellent customer service. Make sure to address how you meet the specific requirements listed in the job description.
Prepare for Additional Documentation: Be ready to provide additional documents such as your driving licence and proof of your 5-year checkable history in the UK. Ensure these documents are readily available for upload during the application process.
How to prepare for a job interview at Avon and Somerset Police
✨Show Your Technical Expertise
Be prepared to discuss your hands-on experience with relevant technologies, such as building and maintaining laptops, desktops, and mobile devices. Highlight specific examples where you've successfully resolved technical issues or provided support to end users.
✨Demonstrate Customer Service Skills
Since this role involves working closely with end users, it's crucial to showcase your customer service skills. Share instances where you've gone above and beyond to help someone, and emphasise your proactive approach to problem-solving.
✨Familiarise Yourself with ITIL Practices
Understanding ITIL practices is essential for this position. Brush up on the key principles of ITIL and be ready to discuss how you have applied these in previous roles, particularly in managing system data and ensuring operational efficiency.
✨Prepare for Scenario-Based Questions
Expect scenario-based questions that assess your ability to handle real-life situations. Think about past experiences where you had to coordinate with third-party suppliers or manage emergency communications, and be ready to explain your thought process and actions.
