At a Glance
- Tasks: Join our IT team to provide technical support for critical business systems.
- Company: Avon and Somerset Police, a friendly and supportive workplace.
- Benefits: Gain valuable experience in a structured IT environment with career growth.
- Other info: Opportunity to travel within the force area and work on impactful projects.
- Why this job: Make a difference by ensuring vital systems run smoothly for public safety.
- Qualifications: 3+ years in IT systems administration and strong communication skills.
The predicted salary is between 30000 - 40000 £ per year.
Avon and Somerset Police are looking for a Technical Support Co-ordinator to join our busy and friendly IT team. The Applications Delivery area comprises of people-focused, technical specialists whose passion is maintaining robust, highly available business systems which allow policing information to be available when and where required.
You will be working within one of our teams in the Applications Delivery area providing technical and business functional support for the current CAD (computer aided dispatch) system as well as a variety of critical business systems. If you have good knowledge of IT system administration and consider yourself to be a strong communicator with good analytical and numerical skills, then we would like to hear from you.
In this role you will:
- Work within a designated team and across virtual teams as necessary
- Ensure the efficient management of the system data and relevant technical applications
- Ensure the delivered services will operate to agreed performance standards, governance and ITIL practices
- Technically support the organisation and support the IT Directorate services and products to meet the needs of the force
- Ensure conformity and quality standards by managing input of data, including developing and issuing formal guidance
- Provide guidance and compliancy of procedural support for high risk incidents / victims and locations in relation to confidential / high profile and sensitive information
- Work on an agreed range of performance outcomes, to pro-actively recommend service improvement measures. Undertakes developmental or remedial actions as directed in response to review or business feedback
- Assist with the service support activities within the IT incident/programme, change management process
- Work as part of the team and carry out other activities within the service management team
- Provide technical knowledge to a range of technical support and development services
Required Skills and Experience:
- 3+ years working knowledge of IT systems administration, including user account provisioning, access control, and system configuration across enterprise applications
- Experience working within a structured IT service environment, with an understanding of ITIL principles (Incident, Request, Change, and Problem Management)
- Good understanding of core IT environments, including applications serving Command and Control, end-user devices, networks, and integration points
- Good customer service skills
- Strong attention to detail with the ability to maintain accurate, auditable records and system documentation in line with governance and audit requirements
- Ability to prioritise and manage competing support demands within a busy operational environment
- There will be occasions when you are required to travel around the force area, therefore a full UK driving licence is required
- To be eligible to apply for this role you must have a 5 year ‘checkable history’ in the UK – ideally this means that you would have been resident in the UK for the last 5 years.
Technical Support Co-ordinator employer: Avon and Somerset Police
Avon and Somerset Police is an exceptional employer, offering a supportive and collaborative work environment within a dedicated IT team. Employees benefit from opportunities for professional growth, a commitment to maintaining high standards of service delivery, and the chance to contribute to the safety and efficiency of policing in the community. With a focus on employee well-being and development, this role provides a meaningful opportunity to make a difference while working with cutting-edge technology in a dynamic setting.
