Tech Support Consultant - Work From Home

We have a temporary role available for a duration of 12 months for a Technical Support Officer to work within our Applications team providing technical and functional support for a variety of critical business systems. The Applications delivery area comprises people-focussed, technical specialists whose passion is maintaining robust, highly available business systems which allow policing information to be available when and where required. Oversee the administration, maintenance, development, installation, configuration, and support of all IT infrastructure, devices, and applications across the IT Directorate. Provide expert technical knowledge across a range of support and development services, including but not limited to: Solution provision, development, and implementation Installation, configuration, and ongoing system optimisation Service monitoring, proactive maintenance, asset management, and issue prevention Effective liaison and coordination with third-party suppliers and service providers Delivery of expert technical advice and guidance to end users and internal teams Creation of technical documentation and training materials, and delivery of relevant training sessions Lead the ongoing development of technical support services and infrastructure to meet the organisation s evolving IT needs. Contribute to the knowledge management strategy by creating and maintaining reusable knowledge base articles, procedural documentation, and service reports. Actively support performance monitoring, using agreed KPIs to identify and implement service improvement opportunities. Carry out remedial or developmental actions in response to service reviews, audits, or stakeholder feedback. Participate in the delivery of both business-as-usual (BAU) operations and technical projects, advising on and contributing to the design, development, and implementation of solutions. Experience of providing assistance to projects. This role offers hybrid working, working on-site at Police Headquarters where you will have access to free onsite parking, an onsite gym and canteen Diversity is a strength and individuality is an asset. We encourage interested candidates to apply as soon as possible to ensure their application is considered. Blended Working/ Hybrid Working Avon and Somerset Police encourage flexible working where operationally possible. The successful candidate for this role will have the opportunity to work from home whilst also at a secondary work location, which will be a police premises.