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- Tasks: Be the first point of contact for the public and provide vital support.
- Company: Join a dedicated police force committed to community care and compassion.
- Benefits: Part-time hours, training provided, and a chance to make a real difference.
- Why this job: Help vulnerable individuals and be part of positive change in your community.
- Qualifications: Good communication skills and resilience; customer service experience is a plus.
- Other info: Work 16 hours a week with flexible shifts at Radstock Police Station.
The predicted salary is between 1040 - 1248 £ per month.
What happens at an Enquiry Office? As an organisation we have 24 police stations where members of the public can meet and engage with us in person. At each of these we have individuals that offer front line support to the people who visit, these are our Enquiry Officers. From the moment the doors open we never know who may come in, it could be someone looking to report the theft of an item, someone reporting a missing person or a victim of online fraud. They may also have to visit us as part of their sentencing conditions where they are required to present themselves to a police station to have documents verified and checked. Our Enquiry Officers also see the not so nice side of the criminal world, it could sadly be someone who is coming to report sexual assault, they could have seen some suspicious activity or a hate crime. What links all our Enquiry Officers together is the care, compassion and dedication they all show to the communities we serve and the individuals who visit us.
This position is part time working 16 hrs pw.
Key responsibilities:- To act as first point of contact to members of the public, visitors to the site, internal staff and external agencies.
- Respond to, research and resolve enquiries, face to face, over the phone and online.
- Diffuse potentially volatile situations (both verbal and sometimes physical aggression) and escalate for police intervention in emergency situations.
- Support vulnerable members of the public, including victims of crime.
- Be sensitive to confidentiality and the need to protect individual privacy.
About you: You will need to be comfortable with a rapidly changing day, you never know who is going to come through the door next and what help or support they will need. In this role you are the front facing image of our organisation and so will need to be always professional and calm. You will need to have good IT skills to be able to search, record and interpret information on a number of computer systems. We will provide you with full training on these systems so after the initial training period you will be able to use these systems on a daily basis. Our visitors have a wide range of backgrounds; if you speak another language or know sign language this is useful as you may find it comes in handy, it is however not essential. If you have existing transferable skills from a customer service-based role such as a hotel reception for example this would be a good start, however we will provide full training either way. In this role you will see people who may tell you things of a sad and distressing nature or could have distrust of the police, you therefore need to be resilient to these situations. This is such a rewarding job, our Enquiry Office teams can and do change so many outcomes for the better. Could you be part of that change?
Additional Information: This vacancy requires you to work 16 hours per week 10.00-14.00, working days are Monday, Tuesday, Thursday & Friday based at Radstock Police Station.
If you think that you have these qualities and are interested in joining our team, we would like to hear from you so click the button below to apply.
About us: Diversity is a strength and individuality is an asset. We recognise the benefit different life experience and perspectives can bring. We are on a journey to become the most inclusive police force in the country.
Enquiry Officer - Part Time in Radstock employer: Avon and Somerset Police
Contact Detail:
Avon and Somerset Police Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Enquiry Officer - Part Time in Radstock
✨Tip Number 1
Get to know the organisation! Research the values and mission of the police force. When you understand what they stand for, you can tailor your approach during interviews and show how you align with their goals.
✨Tip Number 2
Practice your communication skills! As an Enquiry Officer, you'll be the first point of contact for many people. Role-play different scenarios with friends or family to get comfortable handling various situations, especially the tricky ones.
✨Tip Number 3
Showcase your empathy! In this role, you'll encounter vulnerable individuals. Be ready to share examples from your past experiences where you've demonstrated compassion and support, as this will resonate well with the interviewers.
✨Tip Number 4
Apply through our website! It’s the best way to ensure your application gets noticed. Plus, it shows you're proactive and genuinely interested in joining our team. Don’t wait too long; apply now!
We think you need these skills to ace Enquiry Officer - Part Time in Radstock
Some tips for your application 🫡
Be Yourself: When you're writing your application, let your personality shine through! We want to see the real you, so don’t be afraid to share your experiences and how they relate to the role of an Enquiry Officer.
Tailor Your Application: Make sure to customise your application for this specific role. Highlight any relevant experience you have in customer service or dealing with sensitive situations, as these are key aspects of being an Enquiry Officer.
Show Your Compassion: Since this role involves supporting vulnerable members of the public, it’s important to convey your empathy and understanding in your application. Share examples of how you've helped others in difficult situations.
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way to ensure your application gets to us quickly and efficiently, plus you’ll find all the info you need about the role there!
How to prepare for a job interview at Avon and Somerset Police
✨Know the Role Inside Out
Before your interview, make sure you understand what an Enquiry Officer does. Familiarise yourself with the key responsibilities and think about how your skills align with them. This will help you answer questions confidently and show that you're genuinely interested in the role.
✨Showcase Your People Skills
As an Enquiry Officer, you'll be dealing with a variety of people, often in distressing situations. Prepare examples from your past experiences where you've demonstrated empathy, patience, and effective communication. This will highlight your ability to handle sensitive situations with care.
✨Stay Calm Under Pressure
You might face challenging scenarios during the interview, so it's important to convey your ability to remain calm and composed. Think of a time when you successfully diffused a tense situation and be ready to share that story. This will reassure the interviewers of your resilience.
✨Ask Thoughtful Questions
At the end of the interview, don’t forget to ask questions! Inquire about the training process, team dynamics, or how they support their staff in handling difficult cases. This shows your enthusiasm for the role and helps you gauge if the environment is right for you.
