At a Glance
- Tasks: Provide front line support to the public at police stations.
- Company: Join a diverse and inclusive police force dedicated to community service.
- Benefits: Part-time hours, training provided, and a supportive work environment.
- Other info: Work Monday and Tuesday, 10.00–18.00 at Chipping Sodbury Police Station.
- Why this job: Make a real difference in your community while gaining valuable experience.
- Qualifications: Customer service skills and resilience; training will be provided.
The predicted salary is between 12 - 15 £ per hour.
At each of our 24 police stations we have our Enquiry Officers who provide front line support to the public. From the moment the doors open we encounter a range of enquiries – whether they involve theft, missing persons, online fraud, sentencing conditions, sexual assault, suspicious activity or hate crimes. Our Enquiry Officers show care, compassion and dedication to the communities we serve.
Hours – Part time, 14.8 hrs per week. Days are Monday & Tuesday, hours 10.00–18.00 based at Chipping Sodbury Police Station.
Key responsibilities- Act as the first point of contact to members of the public, visitors to the site, internal staff and external agencies.
- Respond to, research and resolve enquiries face to face, over the phone and online.
- Diffuse potentially volatile situations (both verbal and sometimes physical aggression) and escalate for police intervention in emergency situations.
- Support vulnerable members of the public, including victims of crime.
- Be sensitive to confidentiality and the need to protect individual privacy.
You will need to be comfortable with a rapidly changing day, as you never know who may come through the door next and what help or support they will need. You will be the front‑facing image of our organisation and will need to remain professional and calm. Good IT skills are required to search, record and interpret information across a number of computer systems – full training will be provided. Knowledge of another language or sign language is useful but not essential. Transferable customer‑service skills (e.g., hotel reception) are a good start – full training will also be provided. You should be resilient and able to handle sad or distressing information and find positive outcomes in difficult circumstances.
Additional InformationDays are Monday & Tuesday, hours 10.00 – 18.00 based at Chipping Sodbury Police Station.
About usDiversity is a strength and individuality is an asset. We recognise the benefit different life experience and perspectives can bring. We are on a journey to become the most inclusive police force in the country.
Enquiry Officer - Part Time employer: Avon and Somerset Police
As an Enquiry Officer at Chipping Sodbury Police Station, you will be part of a dedicated team that prioritises community support and public safety. Our inclusive work culture fosters diversity and individuality, ensuring that every employee feels valued and empowered. With comprehensive training and opportunities for personal growth, we are committed to helping you thrive in a role that makes a meaningful impact on the lives of others.
StudySmarter Expert Advice🤫
We think this is how you could land Enquiry Officer - Part Time
✨Tip Number 1
Get to know the role inside out! Familiarise yourself with the responsibilities of an Enquiry Officer. This way, when you get that interview, you can show us how your skills and experiences align perfectly with what we need.
✨Tip Number 2
Practice your people skills! As an Enquiry Officer, you'll be the first point of contact for the public. Role-play different scenarios with friends or family to build your confidence in handling various enquiries and situations.
✨Tip Number 3
Show us your resilience! Think of examples from your past where you've dealt with challenging situations. We want to see how you can stay calm and professional, even when things get tough.
✨Tip Number 4
Apply through our website! It’s the best way to ensure your application gets noticed. Plus, it shows us you're genuinely interested in joining our team and making a difference in the community.
We think you need these skills to ace Enquiry Officer - Part Time
Some tips for your application 🫡
Show Your Compassion:As an Enquiry Officer, you'll be the first point of contact for people in need. Make sure your application reflects your ability to show care and compassion. Share any relevant experiences where you've helped others, especially in challenging situations.
Highlight Your Customer Service Skills:We love candidates with strong customer service backgrounds! If you've worked in roles like hotel reception or any other customer-facing job, make sure to mention those skills. They’re super transferable and will help you stand out.
Be Professional and Calm:In your written application, convey your professionalism and ability to stay calm under pressure. Use examples that demonstrate how you've handled stressful situations in the past, as this is key for the role.
Apply Through Our Website:We encourage you to apply directly through our website. It’s the best way to ensure your application gets to us quickly and efficiently. Plus, you’ll find all the info you need about the role and our culture there!
How to prepare for a job interview at Avon and Somerset Police
✨Know the Role Inside Out
Before your interview, make sure you thoroughly understand what an Enquiry Officer does. Familiarise yourself with the types of enquiries you might encounter and think about how you would handle them. This will show that you're genuinely interested in the role and prepared to step into it.
✨Demonstrate Your People Skills
As an Enquiry Officer, you'll be dealing with a variety of people, often in distressing situations. Prepare examples from your past experiences where you've successfully helped someone or diffused a tense situation. This will highlight your customer service skills and ability to remain calm under pressure.
✨Show Your Compassion and Resilience
The job requires a lot of empathy and resilience. Think about times when you've had to support someone going through a tough time. Be ready to discuss how you managed your emotions while providing support, as this is crucial for the role.
✨Ask Insightful Questions
At the end of the interview, don’t forget to ask questions! Inquire about the training process, team dynamics, or how they handle particularly challenging cases. This not only shows your interest but also helps you gauge if the environment is right for you.
