Senior SME and Technical Expert in Dorchester

Avon & Somerset Police are advertising this role on behalf of Devon and Cornwall Police. We are welcoming applications for the role of Senior SME and Technical Expert with Devon & Cornwall Police based at the following location(s): Police Headquarters, Exeter, Police Headquarters, Winfrith, Dorset.

Salary: Grade 8 - Starts at £44,700 rising by yearly increments to a maximum of £49,716 per annum. Please note that the above salary is based on working 37 hours per week. If this role is part-time or you are appointed on a part‑time basis your salary will be prorated to reflect this. Exceptions to starting salary may apply if you are an existing Devon and Cornwall or Dorset Police Staff employee substantively posted to a role at the same grade.

Type of employment: Permanent

Type of working arrangement: Hybrid Worker - Hybrid working is a form of flexible working where workers spend some of their time working remotely (usually, but not necessarily, from home) and some in the employer's workspace.

Hours per week: This role is 37 hours per week. However we welcome applications from individuals wishing to work on a part‑time basis and are willing to consider flexible working patterns subject to business need.

Allowances: This role attracts no allowances.

About the role: An opportunity has arisen for a permanent Senior Subject Matter Expert (SME) & Technical Expert within the Business Systems Improvement Team (BSIT). This grade 8 role is a key technical and tactical role within BSIT, as the first point of contact for change requests for Niche and Pronto, for both Dorset Police and Devon & Cornwall Police. Niche is our core records management system used to record, manage and share information about crimes, non-crimes, people and investigations. Pronto is a mobile digital policing platform allowing front line officers to complete tasks remotely. The role assists with managing the complexity and volume of demand for change.

As an operational lead for BSIT, the role deals with engaging with key stakeholders and SMEs in relation to system improvement requests and day‑to‑day queries and escalations from business areas and SMEs. The Senior SME & Technical Expert manages the efficient workflow of BSIT requests from start to finish, co‑ordinating activity across Niche and Pronto and a multitude of other systems and interfaces using technical knowledge, as well as allocating work to the SMEs and line managing a small team. The role is responsible for project managing smaller projects, assisting the BSIT Manager with planning and forecasting future demand and resourcing and deputising for the BSIT Manager in their absence.

This is a hybrid role which can be done remotely, however there is an expectation of working from Exeter or Dorset during the induction period and at least once a month as required. Any costs incurred such as travel will be at the post holder's expense. With Niche being the core police system, knowledge and understanding of how it works is essential to this role.

If you are interested in applying and would like to speak to someone about the role please email Sarah Bamford, Programme Manager - sarah.bamford@devonandcornwall.pnn.police.uk or Sgt Si Rafferty, BSIT Sergeant - simon.rafferty@devonandcornwall.pnn.police.uk.

What you get if you join us:

• A competitive salary with yearly increments.
• 25 days a year leave entitlement, with an increase to 30 days after 5 years continuous employment, plus bank holidays (pro‑rata for part time workers).
• Access to heavily subsidised gym membership that will provide you access to police site gyms throughout the counties.
• Access to the Blue Light Card Scheme for discounts and services (requires a one off payment of £5).
• Company sick pay.
• Competitive local government pension scheme.
• Job related equipment, as required.
• Free onsite parking at many police sites throughout the counties.
• Access to Group insurance scheme (via salary sacrifice scheme).
• Support networks, free Employees Assistance Programme, Occupational Health and wellbeing services.
• Development and training opportunities.
• Supportive and flexible training plan, including regular check‑ins throughout your initial period of joining us to ensure you are up to speed with the role and getting the support you need.
• Flexitime, with the ability to undertake your hours flexibly and in line with business need.
• Hybrid working, with the ability to work remotely at times throughout the working week (once signed off the training plan).