At a Glance
- Tasks: Be the first point of contact for people needing help and support.
- Company: Join Avon and Somerset Police, a community-focused organisation.
- Benefits: Full training, supportive team, and opportunities for personal growth.
- Other info: Part-time role with flexible hours and a rewarding career path.
- Why this job: Make a real difference in your community during challenging times.
- Qualifications: Empathy, resilience, and strong communication skills are essential.
The predicted salary is between 27204 - 29859 € per year.
Be the reassuring face of policing in your community. Do you thrive helping people in difficult situations? Can you stay calm, compassionate and professional when others need support the most? As an Enquiry Officer with Avon and Somerset Police, you will often be the very first person someone speaks to when they need help, reassurance or protection. Whether someone is reporting a crime, seeking advice or arriving in crisis, your role could make a lasting difference to their experience and outcome. This is a unique opportunity to work at the heart of your community in a truly people-focused role where no two days are ever the same.
The Role
Step inside the role of an Enquiry Officer and discover how you could make a real difference in your community. Our Enquiry Offices are based within police stations across the force area and provide vital front-line support to members of the public, visitors, partner agencies and police staff. As an Enquiry Officer, you will be based at Burnham-on‑Sea Police Station and will act as a key point of contact for people seeking help, support or guidance. From the moment the doors open, every day brings something different. You could be helping someone report a theft, supporting a vulnerable victim of crime, assisting someone experiencing distress or helping manage sensitive enquiries linked to missing persons, fraud, hate crime or sexual offences. This role requires empathy, resilience and professionalism. You will regularly support people during some of the most difficult moments of their lives and your calm approach could have a significant impact on how supported and safe they feel.
What You’ll Be Doing
- Acting as the first point of contact for members of the public, visitors and partner agencies
- Responding to enquiries face‑to‑face, online and over the phone
- Supporting vulnerable people and victims of crime with empathy and professionalism
- Researching and recording information across police systems
- Managing sensitive and confidential information appropriately
- Helping to de‑escalate difficult or potentially volatile situations
- Escalating emergency situations appropriately when police intervention is required
What We’re Looking For
We are looking for individuals who are:
- Compassionate and people‑focused
- Calm under pressure
- Professional and resilient
- Strong communicators with excellent interpersonal skills
- Comfortable adapting to rapidly changing situations
- Confident using IT systems and learning new technology
- Able to manage sensitive and distressing information appropriately
Experience in customer‑facing roles such as reception, hospitality, retail, healthcare or public services would be highly beneficial, although full training will be provided. Additional language skills or sign language experience would also be welcomed but are not essential.
Why Join Us?
This is far more than a customer service role. As an Enquiry Officer, you will play a vital role in helping people access support, safeguarding vulnerable individuals and creating positive experiences during difficult circumstances. We offer:
- Full training and ongoing support
- A rewarding and meaningful career
- Opportunities to develop valuable public service skills
- A supportive and inclusive team environment
- Access to a range of wellbeing and staff support services
- The opportunity to make a genuine difference within your local community
Role Details
Permanent part‑time position 22.2 hours per week Monday to Wednesday 10:00am – 6:00pm Based at Burnham‑on‑Sea Police Station Salary: £27,204 – £29,859 pro rata
About Avon and Somerset Police
We believe diversity is a strength and individuality is an asset. We are committed to building one of the most inclusive police services in the country and welcome applications from people from all backgrounds and communities.
Interested? If you are looking for a role where you can support others, make a meaningful impact and become a trusted part of your community, we would love to hear from you.
Enquiry Officer in Burnham-on-Sea employer: Avon and Somerset Police
Avon and Somerset Police is an exceptional employer that prioritises community engagement and support, offering a unique opportunity to make a real difference in people's lives as an Enquiry Officer. With a strong commitment to diversity and inclusion, the organisation fosters a supportive work culture where employees receive comprehensive training, ongoing development opportunities, and access to wellbeing services, all while working in a dynamic environment at Burnham-on-Sea Police Station. Join us to be part of a compassionate team dedicated to safeguarding and uplifting the community.
StudySmarter Expert Advice🤫
We think this is how you could land Enquiry Officer in Burnham-on-Sea
✨Tip Number 1
Get to know the role inside out! Watch the recruitment video and read up on what an Enquiry Officer does. This will help you understand the key responsibilities and show your genuine interest during interviews.
✨Tip Number 2
Practice your communication skills! Since you'll be dealing with people in distress, role-play scenarios with friends or family. This will help you stay calm and professional when it counts.
✨Tip Number 3
Network with current or former Enquiry Officers if you can. They can provide insider tips and share their experiences, which could give you a leg up in your application process.
✨Tip Number 4
Apply through our website! It’s the best way to ensure your application gets seen by the right people. Plus, you’ll find all the resources you need to prepare for the next steps.
We think you need these skills to ace Enquiry Officer in Burnham-on-Sea
Some tips for your application 🫡
Show Your Compassion:In your application, let us see your empathetic side! Share experiences where you've helped others in tough situations. This role is all about being the reassuring face of policing, so highlight your ability to stay calm and supportive.
Tailor Your Application:Make sure to customise your application to reflect the key responsibilities mentioned in the job description. We want to know how your skills and experiences align with what we're looking for, so don’t hold back on specifics!
Be Professional Yet Personable:While we appreciate a friendly tone, remember to maintain professionalism in your written application. Use clear language and structure your thoughts well. This shows us you can communicate effectively, which is crucial for the Enquiry Officer role.
Apply Through Our Website:We encourage you to apply directly through our website. It’s the best way to ensure your application gets to us quickly and efficiently. Plus, you’ll find all the details you need to make your application shine!
How to prepare for a job interview at Avon and Somerset Police
✨Know the Role Inside Out
Before your interview, make sure you thoroughly understand the Enquiry Officer role. Familiarise yourself with the key responsibilities and think about how your skills and experiences align with them. This will help you articulate why you're a great fit for the position.
✨Showcase Your Empathy
As an Enquiry Officer, empathy is crucial. Prepare examples from your past experiences where you've demonstrated compassion and support in difficult situations. This will show the interviewers that you can handle the emotional demands of the role.
✨Practice Calm Communication
Since you'll often be dealing with people in distress, practice how to communicate calmly and effectively. You might want to role-play potential scenarios with a friend or family member to get comfortable with responding to various situations.
✨Research Avon and Somerset Police
Take some time to learn about Avon and Somerset Police's values and community initiatives. Being knowledgeable about the organisation will not only impress your interviewers but also help you understand how you can contribute to their mission.
