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- Tasks: Support victims and witnesses, providing guidance and reassurance during tough times.
- Company: Join Avon & Somerset Police, dedicated to serving and protecting the community.
- Benefits: Enjoy financial, lifestyle, and health perks, plus continuous professional development.
- Other info: Hybrid working with flexible hours and travel expenses covered.
- Why this job: Make a real difference in people's lives while gaining valuable experience.
- Qualifications: No qualifications needed; training and mentoring provided.
The predicted salary is between 30000 - 40000 £ per year.
Do you want a role where you can make a real difference in people’s lives by advocating for their needs? As a Victim Witness Care Officer (VWCO), you will be the first point of contact for victims and witnesses, offering support, guidance, and reassurance during some of their most difficult moments. You will take statements, provide essential information, and act as a crucial link between internal police departments and external support organisations.
This role requires strong communication skills, as you will be speaking with multiple people daily. You must also ensure all paperwork is completed and submitted within a 24-hour timeframe, in line with legal requirements. Many of the individuals you support may be distressed, emotional, or fearful. Your ability to show empathy, remain calm under pressure, and offer reassurance will be key. The job can be demanding, requiring you to work to tight deadlines and adapt to changing priorities, but it is also incredibly rewarding.
As part of our team, you’ll have the opportunity to share your knowledge and experience to help improve our processes and ensure we follow best practices in everything we do.
Main Responsibilities- Reviewing police information to support decision-making
- Contacting victims of crime to offer help and guidance
- Liaising with organisations that protect children and vulnerable adults
- Supporting witnesses and helping them understand their role in the Criminal Justice process
- Keeping victims and witnesses informed as their case progresses
At Avon & Somerset Police, we are committed to serving, protecting, and respecting everyone in our community. Our values—caring, courage, inclusion, and continuous learning—guide everything we do. This is a challenging yet deeply fulfilling role. Are you ready to make a difference?
What We Can Offer YouA package of financial, lifestyle and health benefits to support whatever stage of life you're in, including:
- Continuous professional development
- Local Government Pension Scheme
- Employee Assistance scheme offering help through counselling services, legal advice, fitness advice, personal coaching and health assessment
- Staff discount scheme for savings on shopping, days out, sporting events, holidays
We are recruiting two permanent full-time positions (37 hours per week) and one fixed-term part-time position (21 hours per week, working Wednesday, Thursday and Friday). The part-time role is maternity cover, with exact working hours to be agreed with the successful candidate. This position offers a hybrid working arrangement, with the opportunity to work from home for a proportion of the working week. Your office location can be either Bridewell or Keynsham.
No Qualifications Needed – Training And Mentoring Will Be Provided. You will be required to travel to alternative locations on a regular basis to undertake this role, therefore you will ideally hold a full current driving licence or be able to travel around the force area using alternative transport. Travel expenses will be reimbursed in accordance with force policy. You will be working on a shift basis which includes evenings, until 6:30pm, please see attached shift pattern for further details.
To be eligible to apply for this role you must have a 3 year ‘checkable history’ in the UK - ideally this means that you would have been resident in the UK for the last 3 years.
Victim & Witness Care Officer - Hybrid Working in Bristol employer: Avon and Somerset Police
Contact Detail:
Avon and Somerset Police Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Victim & Witness Care Officer - Hybrid Working in Bristol
✨Tip Number 1
Network like a pro! Reach out to people in the field, attend relevant events, and connect with professionals on LinkedIn. The more you engage, the better your chances of landing that VWCO role.
✨Tip Number 2
Practice your communication skills! Since you'll be dealing with victims and witnesses, role-play scenarios with friends or family. This will help you stay calm and empathetic under pressure.
✨Tip Number 3
Showcase your adaptability! Be ready to discuss how you've handled tight deadlines or changing priorities in past roles. This will demonstrate your ability to thrive in a demanding environment.
✨Tip Number 4
Apply through our website! It’s the best way to ensure your application gets noticed. Plus, it shows you're genuinely interested in joining our team at Avon & Somerset Police.
We think you need these skills to ace Victim & Witness Care Officer - Hybrid Working in Bristol
Some tips for your application 🫡
Show Your Empathy: In your application, make sure to highlight your ability to empathise with others. This role is all about supporting victims and witnesses, so sharing any relevant experiences where you've shown compassion can really set you apart.
Be Clear and Concise: When filling out your application, keep your language clear and to the point. We want to see that you can communicate effectively, especially since you'll be dealing with sensitive situations and need to convey information accurately.
Highlight Your Organisation Skills: Since this role involves managing paperwork and meeting tight deadlines, it’s important to showcase your organisational skills. Mention any experiences where you successfully juggled multiple tasks or adhered to strict timelines.
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way to ensure your application gets to us quickly and efficiently. Plus, you’ll find all the details you need about the role and our values there!
How to prepare for a job interview at Avon and Somerset Police
✨Know Your Role
Familiarise yourself with the responsibilities of a Victim & Witness Care Officer. Understand the importance of empathy and communication in this role, as you'll be supporting individuals during tough times. Be ready to discuss how your skills align with these needs.
✨Showcase Your Communication Skills
Prepare examples that highlight your strong communication abilities. Think about times when you've had to explain complex information clearly or reassure someone in distress. This will demonstrate your capability to handle sensitive conversations effectively.
✨Demonstrate Adaptability
The job can be demanding with changing priorities. Be prepared to share experiences where you've successfully adapted to new situations or tight deadlines. This shows you can thrive in a dynamic environment, which is crucial for this role.
✨Research the Organisation's Values
Understand Avon & Somerset Police's values—caring, courage, inclusion, and continuous learning. Be ready to discuss how these values resonate with you and how you can contribute to them in your role as a VWCO.