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- Tasks: Be the first point of contact for the public, providing support and resolving enquiries.
- Company: Join Avon and Somerset Police, dedicated to serving and protecting the community.
- Benefits: Flexible hours, full training provided, and a chance to make a real difference.
- Why this job: Help vulnerable individuals and be part of a team that changes lives for the better.
- Qualifications: Good IT skills and customer service experience are a plus; resilience is key.
- Other info: Work 14.8 hours per week, with shifts on Thursday and Friday.
The predicted salary is between 24000 - 36000 £ per year.
Join to apply for the Enquiry Officer role at Avon and Somerset Police.
What happens at an Enquiry Office:
As an organisation we have 24 police stations where members of the public can meet and engage with us in person. At each of these, we have individuals that offer front-line support to the people who visit; these are our Enquiry Officers. From the moment the doors open, we never know who may come in; it could be someone looking to report the theft of an item, someone reporting a missing person, a victim of online fraud or a person required to present themselves to a police station as part of sentencing conditions. Our Enquiry Officers also deal with some of the darker aspects of the criminal world such as sexual assault, suspicious activity or hate crimes. What links them all together is the care, compassion and dedication they show to the communities we serve and the individuals who visit us.
Key Responsibilities:
- To act as first point of contact to members of the public, visitors to the site, internal staff and external agencies.
- Respond to, research and resolve enquiries, face to face, over the phone and online.
- Diffuse potentially volatile situations (both verbal and sometimes physical aggression) and escalate for police intervention in emergency situations.
- Support vulnerable members of the public, including victims of crime.
- Be sensitive to confidentiality and the need to protect individual privacy.
About You:
You will need to be comfortable with a rapidly changing day; you never know who is going to come through the door next and what help or support they will need. In this role, you are the front-facing image of our organisation and so will need to be always professional and calm. You will need to have good IT skills to be able to search, record and interpret information on a number of computer systems. We will provide you with full training on these systems so after the initial training period you will be able to use these systems on a daily basis. Our visitors have a wide range of backgrounds; if you speak another language or know sign language this is useful as you may find it comes in handy, it is however not essential. If you have existing transferable skills from a customer service-based role such as a hotel reception for example, this would be a good start; however, we will provide full training either way. In this role, you will see people who may tell you things of a sad and distressing nature or could have distrust of the police; you therefore need to be resilient to these situations. This is such a rewarding job; our Enquiry Office teams can and do change so many outcomes for the better.
Additional Information:
The working hours for this vacancy is 14.8 hours per week, working the following days/times: Thursday and Friday – from 08:00am until 04:00pm. Interviews will be held week commencing 12th January 2026.
Enquiry Officer in Bristol employer: Avon and Somerset Police
Contact Detail:
Avon and Somerset Police Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Enquiry Officer in Bristol
✨Tip Number 1
Get to know the role inside out! Familiarise yourself with what an Enquiry Officer does and the types of situations you might face. This will help you feel more confident during interviews and show that you're genuinely interested in the position.
✨Tip Number 2
Practice your people skills! Since you'll be the first point of contact for the public, it's crucial to demonstrate your ability to handle various situations with care and compassion. Role-play different scenarios with friends or family to get comfortable.
✨Tip Number 3
Show off your resilience! Be ready to discuss how you've dealt with challenging situations in the past. Whether it’s a tough customer or a stressful day at work, sharing these experiences can highlight your suitability for the role.
✨Tip Number 4
Apply through our website! It’s the best way to ensure your application gets noticed. Plus, we love seeing candidates who take the initiative to engage directly with us. Don’t miss out on this opportunity!
We think you need these skills to ace Enquiry Officer in Bristol
Some tips for your application 🫡
Show Your Compassion: In your application, let us see your caring side! Highlight any experiences where you've supported others, especially in challenging situations. This role is all about empathy and understanding, so make sure we feel that through your words.
Be Professional Yet Approachable: Remember, you're the first point of contact for the public. Use a friendly tone in your writing while maintaining professionalism. We want to see that you can balance being approachable with the seriousness of the role.
Highlight Your Resilience: This job can be tough at times, so share any experiences that showcase your ability to handle stressful situations. Whether it's dealing with difficult customers or managing unexpected challenges, we want to know how you stay calm under pressure.
Apply Through Our Website: Make it easy for us to find your application by applying directly through our website. It streamlines the process and ensures we get all the info we need to consider you for the Enquiry Officer role. Plus, it shows you're keen to join our team!
How to prepare for a job interview at Avon and Somerset Police
✨Know the Role Inside Out
Before your interview, make sure you thoroughly understand what an Enquiry Officer does. Familiarise yourself with the key responsibilities and think about how your skills align with them. This will help you answer questions confidently and show that you're genuinely interested in the role.
✨Showcase Your People Skills
As an Enquiry Officer, you'll be dealing with a variety of people, often in distressing situations. Prepare examples from your past experiences where you've successfully handled difficult conversations or provided support to someone in need. This will demonstrate your empathy and ability to remain calm under pressure.
✨Practice Diffusing Tension
Given the nature of the role, you might face volatile situations. Think of scenarios where you've had to de-escalate a tense situation, whether in a customer service role or elsewhere. Practising these responses can help you articulate your approach during the interview.
✨Be Ready for Scenario Questions
Expect scenario-based questions that assess your problem-solving skills and resilience. Prepare by thinking through how you would handle specific situations, such as dealing with a distressed visitor or managing a conflict. This will show your critical thinking and adaptability.
