At a Glance
- Tasks: Support clients using ABACUS, troubleshoot issues, and guide software installations.
- Company: Avolution, creators of the innovative ABACUS enterprise architecture platform.
- Benefits: 25 days leave, private medical insurance, gym discounts, and a supportive team.
- Other info: Enjoy hybrid working and a genuine growth path in a close-knit team.
- Why this job: Join a dynamic team, learn fast, and shape your career path in tech.
- Qualifications: No technical background needed; just a problem-solver with a customer-first mindset.
The predicted salary is between 30000 - 40000 £ per year.
Avolution makes ABACUS, an enterprise architecture platform used by some of the world’s largest organisations. Enterprise architecture is the discipline of mapping how a business actually works - its people, processes, data, and technology - so leaders can make smarter decisions, manage risk, and plan for the future with confidence. ABACUS is the tool that makes that possible, and our clients range from global banks and government departments to technology companies operating at scale.
We’re looking for a curious, adaptable person to join our client support team. This isn’t a role with a rigid job description, it’s an early-career opportunity for someone smart who wants to get stuck in, learn fast, and grow in whatever direction suits them best. Your foundation will be deep product knowledge. You’ll become the go-to person for understanding how ABACUS works, how it’s configured, how clients use it, and how to help when things go wrong. From there, the role can develop in a number of directions: more technical, more client-facing, or deeper into product. We’ll invest in your growth and help you figure out where you want to take it.
What You’ll Do
- Be the first point of contact for clients across tickets, email, and calls. You will be handling questions about how to use ABACUS and helping troubleshoot when things aren’t working.
- Investigate issues to understand whether they’re bugs, misconfigurations, or something a client can resolve themselves, and document what you find.
- Guide clients through software installation and help them get set up correctly from the start.
- Manage user accounts and licences, keeping things running smoothly behind the scenes.
- Feed client insights back to the product and customer success teams – your observations from the front line genuinely shape what we build next.
- Collaborate with the wider team such as product developers on customer escalations, and provide communication on escalation progress to keep customers happy.
About You
- Natural problem-solver – when something breaks, you want to understand why, not just work around it.
- Creative and uses different perspectives to find solutions.
- Customer-first mindset and committed to achieving good outcomes.
- Excellent written and verbal communication, able to explain technical topics to non-technical people.
- Quick learner, does not afraid to ask questions when stuck.
- Reliable, takes ownership; clients depend on you and you take that seriously.
- No technical background required (though welcomed). Enthusiasm for technology and willingness to learn will take you far here.
- We’re more interested in the right candidate than years of experience, so please apply whether you are only just entering the workforce, or you have a few years of experience under your belt.
Benefits
- 25 days annual leave + bank holidays
- 1 day of birthday leave per year
- Private Medical Insurance which includes gym membership discounts and many other rewards
- Dental, Vision and Hearing insurance cover
- Pension Scheme
- Cycle to Work scheme
- A friendly, supportive team who’ll get you up to speed and have your back as you learn
- A genuine growth path, whether that’s toward senior support, a more technical role, or something closer to product or customer success, we’ll help you get there
- A small, close-knit team with global reach – clients and colleagues across the UK, US, Australia, and beyond
- Hybrid working from our central London office
All applicants must have right to work in the United Kingdom. Avolution is an equal opportunities employer.
Junior Support Engineer (London, UK) employer: Avolution
Avolution is an exceptional employer for those looking to kickstart their career as a Junior Support Engineer in London. With a strong commitment to employee growth, we offer a supportive work culture that encourages curiosity and adaptability, alongside generous benefits such as private medical insurance and a genuine path for career advancement. Join our close-knit team and be part of a global network, where your insights directly influence the development of our innovative ABACUS platform.
StudySmarter Expert Advice🤫
We think this is how you could land Junior Support Engineer (London, UK)
✨Get Chatty at Local Community Events
Dive into local meetups or community events related to customer support. These gatherings are a goldmine for making connections and learning more about what companies like Avolution value in entry-level hires. Just think of it as networking over snacks!
✨Show Off Your People Skills
Create a small digital portfolio showcasing your communication skills. You could include relevant scenarios or customer interactions—real or hypothetical. This isn't just for show; it gives hiring managers at places like Avolution a taste of how you handle customer queries.
✨Leverage Internship Platforms
Don't sleep on popular internship platforms that focus on entry-level roles in customer support. Websites like Handshake can link you directly to companies looking for fresh talent. The earlier you start exploring these options, the better your chances at landing something with Avolution!
✨Join Customer Support Forums
Participate in online forums and communities specifically for customer support professionals. Places like Help Scout’s community or even subreddits can give you insights into what skills are in demand. Plus, it’s a great way to network and discover hidden job opportunities at companies like Avolution.
We think you need these skills to ace Junior Support Engineer (London, UK)
Some tips for your application 🫡
Show Off Your Communication Skills:In customer support, clear and friendly communication is crucial. Make sure your CV highlights any previous experience where you've resolved customer queries or collaborated with a team. We love to see examples where you've turned a challenge into a positive experience!
Tailor Your Cover Letter with Enthusiasm:For an entry-level role like this one, your cover letter shouldn’t just be a summary of your CV. Instead, share why you're excited about customer support, and express your eagerness to help others. Let's see your personality shine through—tell us why you're a great fit for Avolution!
Highlight Relevant Experience:Even if you haven't worked in customer support before, include any relatable experiences—like part-time jobs, volunteer work, or internships. Show us how these have equipped you with the soft skills needed to thrive in this role, like problem-solving and patience.
Keep It Simple and Straightforward:Your CV should be easy to read—no fancy fonts or excessive jargon. Use bullet points to break down your responsibilities and achievements and stick to a clean layout. This helps us quickly see your qualifications and gives a professional vibe, even for an entry-level position!
How to prepare for a job interview at Avolution
✨Brush Up on Your Communication Skills
In customer support, communication is key. Practise explaining complex issues in straightforward language. You might even get role-play scenarios during the interview, so be ready to show off those skills!
✨Show Your Problem-Solving Prowess
Employers love seeing how you handle customer queries. Think of specific instances where you’ve resolved conflicts or helped someone out. Bring these scenarios to the table, as they can help demonstrate your problem-solving capabilities!
✨Familiarise Yourself with Common Tools
Get to grips with popular customer support tools like Zendesk or Freshdesk. Even if you haven’t used them before, being able to talk about them or their features can show you’re proactive about getting up to speed.
✨Express Your Willingness to Learn
As this is an entry-level position, they want to see your eagerness to grow. Highlight your adaptability and enthusiasm for customer support. Share any relevant experiences or coursework that show you’re committed to developing your skills!
