At a Glance
- Tasks: Provide top-notch IT support and troubleshoot tech issues for users.
- Company: Join a dynamic IT company focused on customer satisfaction.
- Benefits: Competitive salary, flexible hours, and opportunities for growth.
- Other info: Exciting projects and a chance to work with cutting-edge technology.
- Why this job: Be the tech hero who helps others solve their IT problems.
- Qualifications: 3+ years in IT support, strong communication, and problem-solving skills.
The predicted salary is between 30000 - 40000 € per year.
Performance Profile:
Responsibilities:
- Provide technical support in person, over the telephone and via remote support software in relation to desktop and software issues, ensuring users receive a prompt and responsive service whilst making sure all stakeholders are kept fully up to date with their tickets.
- Troubleshooting, diagnosing, and resolving hardware, software, and other system problems.
- Basic network troubleshooting.
- Installation of software in a Microsoft environment.
- Conduct technical scopes when required.
- Ensure Service Desk tickets are dealt with in line with the relevant SLAs and KPIs.
- Ensure security “Best Practise” is adhered to.
- Delivering support and technical expertise to end users face to face.
- Investigate problems, according to impact, through to resolution or error identification.
- Assist Project Manager or Team Leaders on key projects.
- Part of a client on-site floorwalking rota.
- Be available to travel to Westlake’s Office when required and possibly at short notice.
Key Outcomes:
- Avoira brand to become more established in the marketplace.
- Exceed customer expectations.
- Understands and can articulate Avoira's approach to IT Support.
Skills & Experience:
Essential:
- Excellent communication skills via face to face, telephone and email.
- Ability to quickly learn new or unfamiliar technology and products.
- Good all-round troubleshooting, fault finding and problem-solving capabilities.
- Have knowledge of cybersecurity best practices.
- Good understanding of router configuration / installation.
- Good level of commercial awareness.
- Minimum 3 years’ experience working in an IT Support role.
- Experience in supporting Office 365 applications.
- Dependable and flexible when necessary.
- An understanding of Microsoft Server and Desktop technologies.
- Practical knowledge of Active Directory, DHCP and DNS.
- Installing software on the Microsoft platform.
- Knowledge of LAN and wireless networks.
- Hold SC clearance or be willing to be put through SC clearance.
Desirable:
- Experience of working for an IT Managed Service Provider.
- Experience of Microsoft Azure.
- Experience of Backup solutions.
- Experience of virtualisation (virtual servers/desktops etc.).
IT Support Engineer in Warrington employer: Avoira Limited
Avoira is an exceptional employer for IT Support Engineers, offering a dynamic work environment that prioritises employee growth and development. With a strong commitment to exceeding customer expectations, our culture fosters collaboration and innovation, while providing opportunities for professional advancement in the thriving tech landscape of Westlake. Employees benefit from a supportive team atmosphere, competitive remuneration, and the chance to work with cutting-edge technologies, making Avoira a rewarding place to build a meaningful career.
StudySmarter Expert Advice🤫
We think this is how you could land IT Support Engineer in Warrington
✨Tip Number 1
Get your networking game on! Attend industry meetups or tech events where you can connect with potential employers and other IT pros. We all know that sometimes it’s not just what you know, but who you know!
✨Tip Number 2
Practice makes perfect! Before any interview, run through common IT support scenarios and how you’d tackle them. This will help you articulate your troubleshooting skills and show off your problem-solving prowess.
✨Tip Number 3
Don’t forget to showcase your soft skills! Communication is key in IT support, so be ready to demonstrate how you’ve effectively communicated with users in the past. We want to see how you keep everyone in the loop!
✨Tip Number 4
Apply directly through our website! It’s the best way to ensure your application gets seen by the right people. Plus, we love seeing candidates who are proactive about their job search!
We think you need these skills to ace IT Support Engineer in Warrington
Some tips for your application 🫡
Tailor Your CV:Make sure your CV highlights your experience in IT support, especially with desktop and software issues. We want to see how you've tackled troubleshooting and resolved problems in previous roles, so don’t hold back!
Show Off Your Communication Skills:Since you'll be dealing with users face-to-face and over the phone, it's crucial to demonstrate your excellent communication skills. Use clear and concise language in your application to reflect this ability.
Highlight Relevant Experience:Mention any specific experience you have with Microsoft environments, Office 365, and network troubleshooting. We love seeing candidates who can hit the ground running, so make sure to showcase your relevant skills!
Apply Through Our Website:We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it shows you're keen on joining our team!
How to prepare for a job interview at Avoira Limited
✨Know Your Tech Inside Out
Make sure you brush up on your technical knowledge, especially around desktop and software issues. Be ready to discuss your experience with troubleshooting, diagnosing, and resolving problems, as well as your familiarity with Microsoft environments and Office 365 applications.
✨Communicate Clearly and Confidently
Since excellent communication skills are essential for this role, practice explaining technical concepts in simple terms. Think about how you would describe a complex issue to someone who isn’t tech-savvy, and be prepared to demonstrate your ability to keep stakeholders updated on their tickets.
✨Showcase Your Problem-Solving Skills
Prepare examples of past experiences where you successfully resolved IT issues. Highlight your troubleshooting process and how you adhered to SLAs and KPIs. This will show that you can handle pressure and deliver results effectively.
✨Understand Cybersecurity Best Practices
Familiarise yourself with cybersecurity principles, as they are crucial for the role. Be ready to discuss how you’ve implemented security best practices in previous positions and how you would ensure compliance in this new role.
