At a Glance
- Tasks: Install and maintain systems while keeping customers at the heart of everything you do.
- Company: Join Avoira, a leader in UC technology with a focus on customer satisfaction.
- Benefits: Competitive salary, opportunities for growth, and a supportive team environment.
- Other info: Engage in continuous learning and enjoy a vibrant workplace culture.
- Why this job: Be part of a dynamic team that exceeds customer expectations and embraces innovation.
- Qualifications: Knowledge of telecommunications and UC technologies, plus strong troubleshooting skills.
The predicted salary is between 30000 - 40000 € per year.
Performance Profile:
- Carry out system installation and maintenance work, ensuring everything is done with the customer as the central focus.
- Troubleshooting, diagnosing, and resolving hardware, software, and other system problems.
- Provide on-site support for client desktop and hardware requests/incidents.
- Effectively deal with faults and tickets to ensure SLAs for faults are met and provide updates for customers.
- Contact our Projects and Support team when work has been completed, so that the job can be closed, invoiced if required and a customer feedback call arranged.
- Assist Sales with customer or technical knowledge to ensure projects are sold and deployed effectively with correct equipment.
- Liaising and consulting with appropriate Avoira staff as required.
- Co-operate with the staffing review PDR process, engaging in the setting of objectives to assist in the monitoring of your performance and development.
- Keep up to date with technical developments relating to the specialist knowledge and skill set of the role.
- Actively explore opportunities to technically understand and support the wider Avoira UC portfolio.
- Maintain standards of technical excellence within the teams.
- Any other duties which are commensurate with the role.
Health and Safety:
- Ensure that Health and Safety guidelines are always adhered to.
- Ensuring suitable and sufficient risk assessments, method statements and permits to work are in place and adhered to.
Key Outcomes:
- Avoira brand to become more established in the marketplace.
- A passion to learn all Avoira products.
- Exceed customer expectations.
- Understands and can articulate Avoira’s approach to UC Support.
Skills & Experience:
- Essential:
- An excellent grounding in the telecommunications industry, with a good knowledge of UC IP technologies and topologies.
- Good all-round troubleshooting, fault finding and problem-solving capabilities.
- The ability and drive to learn and work with new skills and technologies.
- Excellent communication skills with accuracy to detail.
- Confidence to interact positively with a wide range of customers and internal key stakeholders.
- Strong process and documentation skills.
- Good organisational skills.
- Good timekeeping.
- Desirable:
- Understanding of IT products.
- Understanding of Microsoft O365.
- Experience of working to high standards.
- Understanding of working to SLAs.
- Based in the Northwest.
UC Systems Engineer employer: Avoira Limited
Avoira is an exceptional employer that prioritises employee development and customer satisfaction, making it a fantastic place for a UC Systems Engineer to thrive. With a strong focus on technical excellence and a collaborative work culture, employees are encouraged to enhance their skills while contributing to meaningful projects in the telecommunications industry. Located in the Northwest, Avoira offers a supportive environment where innovation is celebrated, and opportunities for growth are abundant.
StudySmarter Expert Advice🤫
We think this is how you could land UC Systems Engineer
✨Tip Number 1
Network like a pro! Reach out to your connections in the telecommunications and UC sectors. Attend industry events or webinars, and don’t be shy about introducing yourself. You never know who might have the inside scoop on job openings!
✨Tip Number 2
Show off your troubleshooting skills! When you get the chance to chat with potential employers, share specific examples of how you've diagnosed and resolved system issues. This will demonstrate your hands-on experience and problem-solving capabilities.
✨Tip Number 3
Be proactive! If you see a job that fits your skills, apply through our website. Don’t wait for the perfect moment; show us your passion for Avoira’s products and your eagerness to exceed customer expectations.
✨Tip Number 4
Keep learning! Stay updated on the latest UC technologies and trends. Mention any new skills or certifications in your conversations with recruiters. It shows you're committed to personal development and ready to tackle challenges head-on.
We think you need these skills to ace UC Systems Engineer
Some tips for your application 🫡
Show Your Passion for UC Technologies:When writing your application, let us see your enthusiasm for UC IP technologies. Share any relevant experiences or projects that highlight your knowledge and passion for the field. We love candidates who are eager to learn and grow with us!
Be Clear and Concise:Make sure your application is easy to read and straight to the point. Use bullet points where possible to highlight your skills and experiences. We appreciate clarity, so don’t be afraid to showcase your troubleshooting and problem-solving capabilities in a straightforward manner.
Tailor Your Application:Take the time to customise your application for the UC Systems Engineer role. Refer to the job description and align your skills and experiences with what we’re looking for. This shows us that you’ve done your homework and are genuinely interested in joining our team.
Apply Through Our Website:We encourage you to submit your application through our website. It’s the best way for us to receive your details and ensures you’re considered for the role. Plus, it’s super easy – just follow the prompts and you’ll be on your way to potentially joining our awesome team!
How to prepare for a job interview at Avoira Limited
✨Know Your Tech Inside Out
Make sure you brush up on your knowledge of UC IP technologies and topologies. Be ready to discuss specific examples of how you've troubleshot issues in the past, as this will show your practical experience and understanding of the role.
✨Customer-Centric Mindset
Since the job revolves around keeping the customer at the centre, prepare to share instances where you've gone above and beyond for clients. Highlight your communication skills and how you ensure customer satisfaction, especially when dealing with faults and tickets.
✨Show Your Problem-Solving Skills
Be prepared to tackle hypothetical troubleshooting scenarios during the interview. This will demonstrate your analytical thinking and ability to resolve issues efficiently, which is crucial for meeting SLAs and maintaining high standards.
✨Stay Updated and Eager to Learn
Express your passion for continuous learning and staying updated with technical developments. Mention any recent courses or certifications you've pursued related to telecommunications or UC support, as this shows your commitment to professional growth.
