Find a job 
Featured Companies 
Featured Universities 
For Companies At a Glance
- Tasks: Coordinate travel logistics and manage documentation for engineering projects.
- Company: Dynamic company focused on innovative project delivery and customer service.
- Benefits: Flexible working hours, professional development opportunities, and a supportive team environment.
- Why this job: Be the backbone of exciting projects while enhancing your organisational and communication skills.
- Qualifications: Experience in a technical helpdesk, strong attention to detail, and excellent customer service skills.
- Other info: Join a collaborative team where your ideas for improvement are valued.
The predicted salary is between 30000 - 42000 £ per year.
Travel & Logistics
Book flights, hotels, and transport for engineers. Manage visa applications and compliance for international travel.
Expense & Documentation Management
Collect and process receipts, expenses, and timesheets. Maintain accurate records for customer reporting (hours on site, personnel details etc).
Smartsheet & Tracker Updates
Assist with updating bill of materials trackers, project timelines, and Smartsheet's. Ensure weekly status reports are submitted on time.
Coordination with PMO
Support the PMO in scheduling site visits and engineering resource allocation. Act as a central point for document collation and distribution.
Process Improvement
Assist in implementing digital tools for site data capture. Maintain shared drives for photos, reports, and compliance documents.
General Responsibilities
Professionally answer incoming calls and emails effectively and deal with customer queries. Liaise with the Installation & Project team to ensure the smooth handover of completed project information onto the Service Desk. Provide regular and timely updates to the customer including the passing on of information from other parts of the business if required. Liaise with internal departments (Accounts / Stores) where required to resolve / investigate issues. Meeting and greeting visitors to the building ensuring the host is aware of their presence. Embrace change and provide constructive ideas for improving service, working methods and environment. Any other reasonable duties and responsibilities considered appropriate by the Management of the Company.
Essential:
Experience of working in a technical helpdesk environment. Attention to detail and the ability to meet deadlines and service standards. Excellent telephone manner. Ability to build good customer relationships. A good knowledge of the relevant PC packages (e.g., Outlook, Word and Excel). Ability to stay calm and focused under pressure. Good organisation and planning skills and ability to work well in a team. Dependable and flexible.
Desirable:
Math/English Level C+ IT Literate. Experience of using CRM databases to log and manage customer tickets (Training will be provided). Proven record of quality customer service excellence.
Projects & Service Support Coordinator employer: Avoira Limited
Contact Detail:
Avoira Limited Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Projects & Service Support Coordinator
✨Tip Number 1
Network like a pro! Reach out to your connections on LinkedIn or even in person. Let them know you're on the lookout for a Projects & Service Support Coordinator role. You never know who might have the inside scoop on an opening!
✨Tip Number 2
Prepare for those interviews! Research common questions for this type of role and practice your answers. Make sure you can showcase your experience in managing travel logistics and customer service, as these are key for the position.
✨Tip Number 3
Don’t forget to follow up! After an interview, shoot a quick thank-you email to express your appreciation. It shows your enthusiasm for the role and keeps you fresh in their minds.
✨Tip Number 4
Apply through our website! We love seeing applications come directly from candidates who are excited about joining us. Plus, it gives you a better chance to stand out in the crowd!
We think you need these skills to ace Projects & Service Support Coordinator
Some tips for your application 🫡
Tailor Your CV: Make sure your CV reflects the skills and experiences that match the Projects & Service Support Coordinator role. Highlight your experience in travel logistics, expense management, and customer service to show us you’re the right fit!
Craft a Catchy Cover Letter: Your cover letter is your chance to shine! Use it to tell us why you’re excited about this role and how your background makes you a perfect match. Don’t forget to mention any relevant tools or software you’ve used, like Smartsheet or CRM databases.
Show Off Your Attention to Detail: In this role, attention to detail is key! Make sure your application is free from typos and errors. We want to see that you can maintain accurate records and manage documentation effectively right from the start.
Apply Through Our Website: We encourage you to apply through our website for a smoother process. It’s the best way for us to receive your application and keep track of all the amazing candidates like you!
How to prepare for a job interview at Avoira Limited
✨Know Your Role Inside Out
Before the interview, make sure you thoroughly understand the Projects & Service Support Coordinator role. Familiarise yourself with the key responsibilities like managing travel logistics and coordinating with the PMO. This will help you answer questions confidently and show that you're genuinely interested in the position.
✨Showcase Your Organisational Skills
Since this role requires excellent organisation and planning skills, prepare examples from your past experiences where you've successfully managed multiple tasks or projects. Be ready to discuss how you prioritised your workload and met deadlines, as this will demonstrate your ability to thrive under pressure.
✨Demonstrate Customer Service Excellence
Highlight your experience in providing top-notch customer service. Think of specific instances where you resolved customer queries effectively or built strong relationships. This is crucial for the role, so be prepared to share these stories during the interview.
✨Embrace Change and Innovation
The job involves implementing digital tools and improving processes, so come equipped with ideas on how you can contribute to these areas. Discuss any previous experiences where you've embraced change or suggested improvements, as this will show your proactive attitude and willingness to adapt.