Find a job 
Featured Companies 
Featured Universities 
For Companies At a Glance
- Tasks: Coordinate travel logistics and manage documentation for engineering projects.
- Company: Dynamic company focused on innovative project delivery and customer service.
- Benefits: Flexible working hours, professional development opportunities, and a supportive team environment.
- Other info: Join a collaborative team where your ideas for improvement are valued.
- Why this job: Be the backbone of exciting projects while enhancing your organisational and communication skills.
- Qualifications: Experience in a technical helpdesk, strong attention to detail, and excellent customer service skills.
The predicted salary is between 30000 - 42000 £ per year.
Travel & Logistics
Book flights, hotels, and transport for engineers. Manage visa applications and compliance for international travel.
Expense & Documentation Management
Collect and process receipts, expenses, and timesheets. Maintain accurate records for customer reporting (hours on site, personnel details etc).
Smartsheet & Tracker Updates
Assist with updating bill of materials trackers, project timelines, and Smartsheet's. Ensure weekly status reports are submitted on time.
Coordination with PMO
Support the PMO in scheduling site visits and engineering resource allocation. Act as a central point for document collation and distribution.
Process Improvement
Assist in implementing digital tools for site data capture. Maintain shared drives for photos, reports, and compliance documents.
General Responsibilities
Professionally answer incoming calls and emails effectively and deal with customer queries. Liaise with the Installation & Project team to ensure the smooth handover of completed project information onto the Service Desk. Provide regular and timely updates to the customer including the passing on of information from other parts of the business if required. Liaise with internal departments (Accounts / Stores) where required to resolve / investigate issues. Meeting and greeting visitors to the building ensuring the host is aware of their presence. Embrace change and provide constructive ideas for improving service, working methods and environment. Any other reasonable duties and responsibilities considered appropriate by the Management of the Company.
Essential:
Experience of working in a technical helpdesk environment. Attention to detail and the ability to meet deadlines and service standards. Excellent telephone manner. Ability to build good customer relationships. A good knowledge of the relevant PC packages (e.g., Outlook, Word and Excel). Ability to stay calm and focused under pressure. Good organisation and planning skills and ability to work well in a team. Dependable and flexible.
Desirable:
Math/English Level C+ IT Literate. Experience of using CRM databases to log and manage customer tickets (Training will be provided). Proven record of quality customer service excellence.
Projects & Service Support Coordinator in Bury employer: Avoira Limited
Contact Detail:
Avoira Limited Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Projects & Service Support Coordinator in Bury
✨Tip Number 1
Network like a pro! Reach out to your connections and let them know you're on the hunt for a Projects & Service Support Coordinator role. You never know who might have the inside scoop on an opportunity.
✨Tip Number 2
Prepare for interviews by researching the company and its projects. Show us that you understand our values and how you can contribute to improving service and working methods. We love candidates who are genuinely interested!
✨Tip Number 3
Practice your telephone manner! Since you'll be dealing with customer queries, make sure you can communicate clearly and professionally. A mock call with a friend can help you nail this down.
✨Tip Number 4
Don't forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, we love seeing candidates who take the initiative to connect directly with us.
We think you need these skills to ace Projects & Service Support Coordinator in Bury
Some tips for your application 🫡
Tailor Your CV: Make sure your CV reflects the skills and experiences that match the Projects & Service Support Coordinator role. Highlight any relevant experience in travel logistics, expense management, or customer service to catch our eye!
Craft a Compelling Cover Letter: Your cover letter is your chance to shine! Use it to explain why you're the perfect fit for us. Mention specific examples of how you've handled similar responsibilities in the past, like managing travel arrangements or coordinating with teams.
Showcase Your Attention to Detail: In this role, attention to detail is key. When filling out your application, double-check for any typos or errors. We love candidates who take pride in their work and can keep things organised!
Apply Through Our Website: We encourage you to apply directly through our website. It’s the easiest way for us to receive your application and ensures you’re considered for the role. Plus, it shows you’re keen on joining the StudySmarter team!
How to prepare for a job interview at Avoira Limited
✨Know Your Role Inside Out
Before the interview, make sure you thoroughly understand the Projects & Service Support Coordinator role. Familiarise yourself with the key responsibilities like managing travel logistics and coordinating with the PMO. This will help you answer questions confidently and show that you're genuinely interested in the position.
✨Showcase Your Organisation Skills
Since this role requires excellent organisation and planning skills, prepare examples from your past experiences where you've successfully managed multiple tasks or projects. Be ready to discuss how you prioritised your workload and met deadlines, as this will demonstrate your ability to thrive in a busy environment.
✨Demonstrate Customer Service Excellence
Highlight your experience in providing top-notch customer service. Think of specific instances where you resolved customer queries effectively or built strong relationships. This will show that you can handle the communication aspects of the role, which is crucial for liaising with both customers and internal teams.
✨Be Ready for Change
The job description mentions embracing change and improving processes. Prepare to discuss how you've adapted to changes in previous roles or contributed ideas for process improvements. This will illustrate your flexibility and proactive approach, which are essential traits for this position.