Administrator in Devon

Sophia at Avocet Legal Careers is pleased to present an interesting opportunity for an experienced Administrator to join a specialist law firm, just outside Chudleigh. This is a fast-paced, high-volume administrative role at the centre of a national claims and conciliation process - ideal for someone with tenacity, sharp organisational instincts and genuine resilience under pressure. About the Client Our client is a long-established and highly respected regulated and specialist law firm who provide their clients with fully comprehensive legal advice and representation, effectively operating as an in-house legal department for each client. The firm is the lead conciliator and arbitrator for a national conciliation service and holds standing counsel status for a major industry federation. About the Role You will manage the receipt, checking and verification of claim forms, working to a structured checklist to ensure claim packs are complete and ready for conciliation within set timeframes. Alongside processing new claims, you'll manage an ongoing caseload of existing claims and a high daily volume of queries. You’ll correspond directly with claimants to chase missing information, liaise with traders under a defined process to report complaints and gather submissions, and work closely with conciliators once packs are ready, actioning any follow-up requests for additional information. The role involves extensive diary management throughout. Administrator Responsibilities Receiving, checking and verifying claim forms against a set checklist Corresponding with claimants to obtain missing information and complete claim packs Managing new claims alongside an ongoing caseload of existing claims and queries Handling a high daily volume of email queries across multiple inboxes Drafting own correspondence with claimants and traders Liaising with traders under a set process to report complaints and obtain submissions Liaising with conciliators once packs are ready, and actioning requests for further information Extensive diary management throughout the claims and conciliation process Administrator Requirements Strong administrative background with excellent organisational skills Confident, resilient communicator, comfortable managing complaints and difficult conversations Able to act effectively as a go-between for clients and lawyers Comfortable managing high volumes of correspondence and multiple email inboxes Strong written communication skills and ability to draft own correspondence Excellent attention to detail and ability to work to strict timeframes Own vehicle required due to the rural location of the office Benefits Salary DOE Pension plan 20 days annual leave plus Bank Holidays Christmas shutdown Free onsite parking The Ideal Candidate The ideal candidate will be a robust, unflappable administrator with a genuine appetite for a busy, complaint-heavy environment. You’ll be organised, quick to prioritise, and comfortable being the calm point of contact between claimants, traders, conciliators and the legal team. #J-18808-Ljbffr