Returns Manager in Preston

Farnell, an Avnet company, is a global high‑service distributor of technology products, services and solutions for electronic system design, maintenance and repair. Office located in Preston – The role is remote/hybrid and office based with a minimum of 3 days working in the office.

As Returns Manager, you’ll be responsible for overseeing and optimising the returns process within your scope of responsibility. Acting as an individual contributor, you’ll provide operational oversight, analyse performance, resolve complex issues and work cross‑functionally with internal teams, suppliers and customers. You’ll use your process knowledge and commercial awareness to ensure returns activity is efficient, compliant and aligned to both customer expectations and business goals.

What’s in it for you

• A supportive team environment where everyone really is working toward the same goal.
• A strong open‑door policy within management.
• An environment where you will be given the tools and opportunities to further your career.
• Comprehensive Training plan – Full access to LinkedIn Learning.
• Pension scheme (enhanced pension matched up to 8%).
• Health Care Scheme (Simply Health).
• 25 days holiday plus bank holidays with option to buy additional holiday.
• FREE Onsite Parking.
• Cycle to work Scheme.
• Reward schemes.

What You’ll Be Doing

• Overseeing the day‑to‑day performance of the returns process, ensuring service levels, accuracy and timeliness.
• Reviewing and analysing operational metrics to identify trends, risks and improvement opportunities.
• Championing continuous improvement initiatives that increase efficiency and deliver return on investment.
• Implementing new or improved processes and procedures in line with business requirements.
• Partnering with suppliers and customers on process development, programme changes and mutual improvement opportunities.
• Using strong process knowledge to ensure compliance with legal, contractual and internal financial control requirements.
• Supporting forecasting, reporting, invoicing and business planning activities.
• Actively resolving escalated customer, supplier and internal issues, including complaints and process exceptions.
• Contributing to and leading operational and customer business reviews within your area of expertise.
• Collaborating closely with peers and stakeholders across the wider business.

What about you?

• Proven experience in a returns, customer service, logistics or operations‑focused role.
• Strong understanding of end‑to‑end operational processes and service performance metrics.
• A continuous improvement mindset, with experience delivering process or efficiency improvements.
• Confident communicator, comfortable working with customers, suppliers and internal stakeholders.
• Highly organised, detail‑focused and capable of working independently with minimal supervision.
• Strong analytical skills, with the ability to interpret data and translate insight into action.
• Typically 4+ years’ relevant experience.
• Degree‑level education or equivalent practical experience.

CPC is committed to creating an inclusive workplace and welcomes applications from all backgrounds. Avnet is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, or protected veteran status and will not be discriminated against on the basis of disability.