Find a job 
Featured Companies 
Featured Universities 
For Companies At a Glance
- Tasks: Be the first point of contact for customers, resolving queries and processing orders.
- Company: Farnell, part of Avnet, is a global distributor of tech products and solutions.
- Benefits: Enjoy flexible hours, health cash plan, 25 days holiday, and staff discounts.
- Why this job: Join a friendly team, make an impact, and develop your customer service skills.
- Qualifications: Basic computer skills, strong communication, and a proactive attitude are essential.
- Other info: Part-time role with 16 hours per week, perfect for students or those seeking flexibility.
Social network you want to login/join with:
Part-Time Customer Service Agent, based Preston, Preston
col-narrow-left
Client:
Location:
Preston, United Kingdom
Job Category:
Other
–
EU work permit required:
Yes
col-narrow-right
Job Reference:
71c099510845
Job Views:
5
Posted:
19.08.2025
Expiry Date:
03.10.2025
col-wide
Job Description:
Farnell, an Avnet company, is a global high-service distributor of technology products, services and solutions for electronic system design, maintenance and repair.
Are you looking for a part-time office-based role? Passionate about delivering excellent customer service and making a real impact? Someone who is thrives on being part of a team and succeeding!
We’re looking for a Part-TimeCustomer Service Agentto join our friendly team in Preston, Lancashire. In this role, you’ll be the first point of contact for our customers, helping to resolve queries, process orders, and ensure a smooth experience from start to finish. Working hours are Wednesday & Thursday, 12 noon – 5pm and Friday 8.30 am – 2.30pm (16 hours per week).
You’ll play a key role in supporting our customers and internal teams by:
- Responding to customer inquiries and resolving issues with care and efficiency
- Managing order tracking, invoicing, returns, and discrepancies
- Supporting the sales team with quotes, stock queries, and reporting
- Maintaining accurate records and documentation
- Identifying opportunities to improve our processes and customer experience
- Ensuring customer complaints are handled fairly, quickly, and effectively.
- Collaborating with peers and contributing to a positive team environment
You might be a recent graduate, returning to work, or looking for a career change. What matters most is your enthusiasm and willingness to learn, passion for customer service and putting the customer at the heart of what you do.
Our successful candidate will need:
- Basic computer skills and a keen eye for detail
- A proactive attitude and strong communication skills (telephone, online and email)
- Ability to follow instructions and work as part of a team
- A self-starter with excellent problem-solving skills and able to work under own initiative.
We Offer:
- A collaborative, inclusive team environment focused on mutual goals.
- Open-door approach to leadership.
- Health Cash Plan
- 25 days’ holiday (plus bank holidays) with the option to buy additional days
- Flexible hybrid working
- Free onsite parking
- Recognition, reward programs and staff discounts.
Ready to Apply?
If this sounds like the right opportunity for you, we’d love to hear from you!
#LI-FARNELL
#LI-EMEA
The above statements are intended to describe the general nature and level of work being performed. They are not intended to be construed as an exhaustive list of all responsibilities, duties, and skills.
Avnet is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, or protected veteran status and will not be discriminated against on the basis of disability. If you are interested in applying for employment with Avnet and need special assistance or an accommodation to apply for a posted position contact our Human Resources Service Center in your region: Americas applicants – , Asia applicants – , EMEA applicants – .
#J-18808-Ljbffr
Part-Time Customer Service Agent, based Preston employer: Avnet United Kingdom
Contact Detail:
Avnet United Kingdom Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Part-Time Customer Service Agent, based Preston
✨Tip Number 1
Familiarise yourself with Farnell's products and services. Understanding their offerings will not only help you answer customer queries more effectively but also demonstrate your genuine interest in the company during any discussions.
✨Tip Number 2
Practice your communication skills, especially over the phone and via email. Since you'll be the first point of contact for customers, being able to convey information clearly and empathetically is crucial.
✨Tip Number 3
Showcase your problem-solving abilities by preparing examples of how you've successfully resolved issues in the past. This will highlight your proactive attitude and ability to work under your own initiative.
✨Tip Number 4
Emphasise your teamwork skills. Since the role involves collaborating with peers, sharing experiences of successful teamwork can illustrate your fit within their friendly team environment.
We think you need these skills to ace Part-Time Customer Service Agent, based Preston
Some tips for your application 🫡
Understand the Role: Read the job description carefully to understand the key responsibilities and skills required for the Part-Time Customer Service Agent position. Tailor your application to highlight how your experience aligns with these requirements.
Craft a Strong CV: Ensure your CV is up-to-date and clearly outlines your relevant experience, particularly in customer service roles. Use bullet points to make it easy to read and focus on achievements that demonstrate your problem-solving skills and attention to detail.
Write a Compelling Cover Letter: In your cover letter, express your enthusiasm for the role and the company. Mention specific examples of how you've successfully handled customer inquiries or resolved issues in the past, showcasing your communication skills and proactive attitude.
Proofread Your Application: Before submitting your application, thoroughly proofread all documents for spelling and grammatical errors. A polished application reflects your attention to detail and professionalism, which are crucial for a customer service role.
How to prepare for a job interview at Avnet United Kingdom
✨Show Your Passion for Customer Service
Make sure to express your enthusiasm for customer service during the interview. Share examples of how you've gone above and beyond to help customers in previous roles or experiences, as this will demonstrate your commitment to providing excellent service.
✨Prepare for Common Customer Queries
Anticipate the types of questions you might receive from customers and think about how you would respond. This could include handling complaints or processing orders. Being prepared will show that you understand the role and are ready to tackle challenges head-on.
✨Highlight Your Teamwork Skills
Since the role involves collaborating with peers, be ready to discuss your experience working in teams. Share specific instances where you contributed to a positive team environment or helped resolve conflicts, as this will highlight your ability to work well with others.
✨Demonstrate Problem-Solving Abilities
Be prepared to discuss situations where you've had to solve problems independently. Use the STAR method (Situation, Task, Action, Result) to structure your answers, showcasing your proactive attitude and ability to think on your feet.
