At a Glance
- Tasks: Help customers, process orders, and solve problems in a fast-paced environment.
- Company: Join CPC Preston, a leading distributor with a friendly team culture.
- Benefits: Competitive salary, comprehensive training, health care, and 25 days holiday.
- Other info: Enjoy free onsite parking and a cycle to work scheme.
- Why this job: Make a real impact while growing your skills in a supportive environment.
- Qualifications: Strong communication skills and a passion for customer service.
The predicted salary is between 28000 - 28000 £ per year.
Position Overview
Are you someone who loves helping people, thrives in a hands‑on environment, and enjoys solving problems on the spot?
At CPC Preston, our trade and sales counters are a buzzing hub where no two days are the same – from supporting engineers and DIY enthusiasts to getting vital products into customers' hands fast.
If you're looking for a role where you can make a real impact, grow your skills, and be part of a friendly, down‑to‑earth team, this could be the perfect next step for you.
Office located in Preston – the role is a full on‑site based role. Working 19 hours per week, Thursday & Friday 10am‑6pm, Saturday 8am‑12pm.
Founded in 1967, CPC has earned its place as one of the UK's leading distributors of electrical, electronics and related products.
Working closely with businesses, tradespeople, installers, consumers and Makers and Educators, CPC is constantly striving to deliver only the best in product quality, value and customer service.
CPC is part of AVNET Inc., a Fortune 500 global technology distribution powerhouse.
Responsibilities
- Respond to customer enquiries – in person, by phone, and via email.
- Process orders, returns, invoicing, and stock queries.
- Expedite urgent orders and keep customers updated on progress.
- Support the sales team with quotes, reporting, and backlog management.
- Resolve customer claims and complaints fairly and professionally.
- Maintain accurate electronic and paper records.
- Identify opportunities to improve processes and customer experience.
- Perform other duties that support the smooth running of the sales counter.
Qualifications
- Has strong communication and customer‑service skills.
- Can multitask and work confidently in a fast‑paced environment.
- Has basic computer, email, and phone skills.
- Enjoys problem‑solving and takes pride in getting things right.
- Works well as part of a small, supportive team.
- Has some customer‑facing experience (helpful but not essential).
- Holds a high school diploma or equivalent.
Benefits
- Competitive salary package.
- A supportive team environment where everyone is working toward the same goal.
- A strong open‑door policy within management.
- An environment where you will be given the tools and opportunities to further your career.
- Comprehensive training plan.
- Pension scheme (enhanced pension matched up to 8%).
- Health Care Scheme (Simply Health).
- 25 days holiday plus bank holidays with option to buy additional holiday.
- FREE onsite parking.
- Cycle to work scheme.
- Reward schemes.
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