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For Companies At a Glance
- Tasks: Provide top-notch IT support and lead exciting tech initiatives.
- Company: Join AVL Powertrain, a leader in automotive technology.
- Benefits: Enjoy flexible hours, health insurance, and 25 days holiday.
- Why this job: Make a real impact in a high-tech environment while developing your skills.
- Qualifications: Experience in IT support and a passion for problem-solving.
- Other info: Opportunity for career growth in a dynamic, international team.
The predicted salary is between 30000 - 42000 ÂŁ per year.
AVL Powertrain UK Ltd is seeking a full-time IT Specialist to join a market-leading automotive organisation. This role offers a broad scope of responsibility, combining proactive and reactive IT support across the business. The successful candidate will take full ownership of support requests from multiple departments and serve as the first point of escalation for IT-related issues. The position involves delivering high-quality remote and onsite support primarily to users based at the location in the South, with occasional coverage across the Midlands. In addition, the IT Specialist will lead local IT initiatives, drive continuous improvement of processes, and support the ongoing maintenance and development of infrastructure and network systems. Please be aware that this temporary role is initially for a fixed term period of 12 months. However, this is subject to review with the view of being extended or made permanent based on the business requirements.
YOUR RESPONSIBILITIES
- Provide remote and onsite 1st and 2nd line IT and infrastructure support to internal and external users
- Ensure incidents and service requests are resolved efficiently and within agreed SLA targets
- Act professionally and approachably when supporting users at all times
- Take ownership of support tickets and act as a point of escalation for IT issues
- Work closely with the Head of IT and wider IT team to deliver improvement plans and strategic objectives
- Participate in the planning, implementation, and support of IT projects and new technologies
- Follow agreed IT processes, systems of work, and ITIL best practices
- Onboard new users, including full IT inductions and trainings
- Manage IT assets, ensuring accurate tracking of equipment issued and returned
- Raise and submit purchase orders for IT equipment and services
- Maintain clear and accurate documentation in line with QES and QMS standards
- Respond to and manage IT security incidents in line with company policies
- Machine builds, configuration, and deployment
- Software installation, deployment, and licence management
- User, group, and permissions management using Microsoft Identity Manager (MIM), Active Directory, Azure, Cloud Services, Citrix
- Backup configuration and monitoring (Avamar), including investigation of failed or missing backups
- Antivirus and endpoint protection monitoring and remediation
- Printer management, including troubleshooting and consumables ordering
- Server rack monitoring and basic infrastructure maintenance
- Mobile device management, including ordering, allocation, asset tracking, and usage analysis
- Proactive monitoring and management of the IT estate using a range of support and monitoring tools
YOUR PROFILE
Essential
- Proven experience delivering 1st and 2nd line IT support
- Flexible and positive approach to work, with a proactive “can-do” attitude
- Strong problem-solving skills, applying logical fault-finding methods and escalating issues to UK or HQ teams where appropriate
- Ability to deliver results within defined policies, processes, and governance frameworks
- Willingness to take ownership of the IT environment and be accountable for service performance
- Commitment to resolving issues correctly the first time, with a strong customer-focused mindset
- Solid experience with Windows Server and Windows desktop operating systems
- Strong working knowledge of Microsoft 365
- Excellent time management skills, with the ability to prioritise and manage competing workloads
- Good understanding of networking technologies, including routers, switches, firewalls, Wi-Fi, and VPNs
- Excellent verbal and written communication skills
- Strong commitment to delivering world-class customer service
- Desire to learn, develop, and align with the company’s philosophy and values
- Ability to work effectively as part of a collaborative team, demonstrating a friendly, helpful, and professional approach
- Comfortable working proactively and independently, using initiative to resolve complex technical issues
- Willingness to travel to other UK sites and occasionally overseas, as required
- Experience working within ISO27001 and ISO9001 compliant environments
- Full, valid UK driving licence
Desirable
- Experience with VMware virtualisation technologies
- Exposure to client backup solutions and backup monitoring
- Experience using IT service management or ticketing systems for incident resolution and documentation (Jira Service Management JSM)
- Familiarity with Nexthink or similar proactive monitoring tools
- Experience with hardware builds, primarily laptops with occasional desktop systems
- Software installation, maintenance, and lifecycle management
- Experience supporting mobile devices (Android and iOS), including Mobile Device Management (MDM)
- Experience managing antivirus and endpoint security solutions
- Working knowledge of Windows networking environments
- Strong understanding of Windows desktop and server operating systems
- Self-motivated individual with a strong desire to learn and develop professionally
- Ability to communicate complex technical concepts clearly to non-technical users
- Demonstrated interest in new and emerging technologies
- Experience with Voice over IP (VoIP) solutions, including Microsoft Teams
- Understanding of ITIL principles, particularly Continual Service Improvement
- Hands-on experience with Active Directory and Group Policy
- Experience working with Windows Server environments
- Experience supporting Microsoft Exchange and SharePoint
WE OFFER
- EV Lease Scheme (Salary Sacrifice)
- Flexi-time (applies to most roles)
- Private Medical Insurance and Health Cash Plan
- Cycle to Work Scheme
- 25 days holiday per year (increases by 1 day annually up to the max. of 28 days)
- Special occasion leave (eligibility after probation, subject to conditions)
- Pension scheme
- Life Assurance and Income Protection Insurance
- One paid professional membership annually
If an offer of employment is made, applicants are required to undergo a DBS check. Offers of employment are subject to a satisfactory DBS check and the company reserves the right to withdraw its offer in the event that the applicant has unspent criminal convictions.
We look forward to receiving your details for the unique opportunity to join our growing, high-tech, international team.
IT Specialist in Basildon employer: AVL Software and Functions GmbH
Contact Detail:
AVL Software and Functions GmbH Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land IT Specialist in Basildon
✨Tip Number 1
Network like a pro! Attend industry events, meetups, or even online webinars related to IT. You never know who might be looking for an IT Specialist just like you!
✨Tip Number 2
Don’t underestimate the power of social media. Use platforms like LinkedIn to showcase your skills and connect with potential employers. Engage with posts and share your insights to get noticed!
✨Tip Number 3
Prepare for interviews by practising common IT scenarios and problem-solving questions. Show off your technical skills and your ability to communicate complex ideas clearly – that’s what they’re after!
✨Tip Number 4
Apply through our website! It’s the best way to ensure your application gets seen. Plus, it shows you’re genuinely interested in joining our team at AVL Powertrain UK Ltd.
We think you need these skills to ace IT Specialist in Basildon
Some tips for your application 🫡
Tailor Your CV: Make sure your CV is tailored to the IT Specialist role. Highlight your experience with 1st and 2nd line support, and don’t forget to mention any relevant technologies you’ve worked with, like Windows Server or Microsoft 365.
Craft a Compelling Cover Letter: Your cover letter is your chance to shine! Use it to explain why you’re the perfect fit for this role. Share specific examples of how you've tackled IT issues in the past and how you can contribute to our team.
Show Off Your Problem-Solving Skills: In your application, make sure to showcase your problem-solving skills. We love candidates who can think on their feet and resolve issues efficiently, so share some examples of challenges you've overcome in previous roles.
Apply Through Our Website: Don’t forget to apply through our website! It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it shows you’re keen to join our team!
How to prepare for a job interview at AVL Software and Functions GmbH
✨Know Your Tech Inside Out
Make sure you brush up on your knowledge of Windows Server, Microsoft 365, and networking technologies. Be ready to discuss your experience with 1st and 2nd line support, as well as any specific tools you've used like Jira Service Management or VMware.
✨Show Off Your Problem-Solving Skills
Prepare to share examples of how you've tackled complex IT issues in the past. Use the STAR method (Situation, Task, Action, Result) to structure your answers and demonstrate your logical fault-finding methods.
✨Be Customer-Focused
Since this role involves a lot of user interaction, highlight your commitment to delivering world-class customer service. Think of instances where you went above and beyond to help users and be ready to discuss them.
✨Demonstrate Your Proactive Attitude
AVL Powertrain values a 'can-do' approach, so come prepared to talk about times when you took initiative to improve processes or resolve issues before they escalated. This will show that you're not just reactive but also proactive in your work.