UK&I Service Manager

AVK-SEG Huddersfield, England, United Kingdom

Overview

The UK&I Service Manager position is a pivotal role in the implementation, managing and maintaining of the successful delivery of the Service contract operations across the UK&I team working in partnership with the wider service business.

Develop key relationships with clients to ensure our high level of standards and quality of delivery is met with a strong focus on customer experience and process efficiency. Ensure that contracts are delivered effectively and inline with profit expectations. This role involves high levels of travel to Ireland/UK, other AVK offices and client sites.

Responsibilities

• Build and maintain strong, long term client relationships
• Engage key stakeholders to ensure that key deliverables are achievable
• Co-ordinate with internal teams to ensure client expectations are met
• Proactively address client issues and concerns to maintain satisfaction
• Manage the delivery of all UK&I field-based services to ensure effective delivery whilst ensuring profitability
• Work with Technical Services to ensure that we operate as ‘one team\’ and that Technical considerations have been met on all service works
• Ensure all remedial works are planned to achieve first-time fix
• Work with clients and AVK Account Managers to understand any cost efficiencies and also feedback any potential impacts/improvements
• Ensure field engineers are engaged and given sufficient notice of all planned works
• Ensure that Call Out cover is in place for all territories and effectively communicated across all functions
• Work in conjunction with the AVK Account Managers to ensure smooth delivery of contracted works in line with targets, revenues and margins
• Manage and oversee all customer requests, scheduling of activities and parts availability to ensure effective service operations
• Support the development and management of processes and standards to ensure accuracy of information to facilitate the scheduling of works
• Coach teams to develop client relationships via phones calls as a priority with emails follow up to confirm conversations
• Ownership of the financial administration and co-ordination of delivery for all service based works across UK&I
• Lead lifecycle planning schedules working alongside Account Managers and Technical Services
• Ensure effective communication and customer excellence is centric in all we do

Requirements

• Proven experience managing a team
• Willingness to travel across sites in UK and Ireland
• People focused
• Good at building and maintaining relationships

Benefits

• Private Health Insurance
• Performance Bonus
• 25 days annual leave + bank hols
• Birthday Off
• Pension Plan
• Hybrid working / Flexible working