Find a job 
Featured Companies 
Featured Universities 
For Companies At a Glance
- Tasks: Lead client operations, ensuring seamless service delivery and optimising onboarding processes.
- Company: Join AVK, a dynamic company focused on enhancing client satisfaction and operational excellence.
- Benefits: Enjoy private health insurance, performance bonuses, 25 days annual leave, and flexible working options.
- Why this job: Be a key player in shaping client experiences while travelling across the UK and Europe.
- Qualifications: Proven leadership in client-facing roles, strong problem-solving skills, and experience with CRM tools.
- Other info: Opportunity to build a high-performing team in a fast-paced, growth-oriented environment.
The predicted salary is between 48000 - 84000 £ per year.
We are seeking an experienced and strategic Head of Client Operations to lead and enhance our end-to-end client service delivery. This role will oversee the sales, contract onboarding process, service delivery teams, client support, and operational processes that impact customer satisfaction and retention. You will be a key driver in aligning our operational capabilities with business goals, ensuring scalable, efficient, and client-centric service. This role will involve extensive travel across the UK and Europe to other AVK offices and client sites.
Key Responsibilities:
- Operational Leadership: Lead and manage the Client Operations team, including sales, client onboarding, account management operations and scheduling functions.
- Client Onboarding & Delivery: Oversee the client onboarding process, ensuring seamless transitions from sales to service. Continuously optimise onboarding workflows for speed, consistency, and satisfaction.
- Process Optimisation: Design and implement operational processes, policies, and standards to improve client experience, reduce churn, and ensure service-level compliance.
- Cross-functional Collaboration: Partner closely with wider AVK stakeholders to ensure alignment on client needs, service expectations, and business priorities.
- Client Satisfaction & Retention: Monitor and improve client satisfaction metrics, identify pain points, and work cross-functionally to drive retention strategies and value-based propositions.
- Data-Driven Decisions: Analyse operational data and performance metrics to drive continuous improvement and make informed strategic decisions.
- Team Development: Build and lead a high-performing team, fostering a culture of accountability, continuous improvement, and customer-centricity.
Requirements:
- Proven track record of driving operational excellence in a client-facing environment.
- Strong leadership and team management skills.
- Exceptional problem-solving, process development, and project management abilities.
- Excellent communication and interpersonal skills, with a client-first mindset.
- Familiarity with CRM platforms, customer support tools, and performance analytics.
- Experience in a high-growth, fast-paced industry.
- Familiarity with customer success frameworks and operations scaling.
- International or multi-regional client operations experience is a plus.
Benefits:
- Private Health Insurance.
- Performance Bonus.
- 25 days annual leave + bank holidays.
- Birthday Off.
- Pension Plan.
- Hybrid working / Flexible working.
Head of Client Operations employer: Avk-Seg
Contact Detail:
Avk-Seg Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Head of Client Operations
✨Tip Number 1
Familiarise yourself with the latest trends in client operations and service delivery. Understanding industry benchmarks and best practices will help you demonstrate your strategic thinking during interviews.
✨Tip Number 2
Network with professionals in the client operations field, especially those who have experience in high-growth environments. Engaging with them can provide insights into the role and may even lead to referrals.
✨Tip Number 3
Prepare to discuss specific examples of how you've improved client satisfaction and retention in previous roles. Being able to articulate your successes will set you apart from other candidates.
✨Tip Number 4
Research StudySmarter's current client operations and identify areas where you could add value. Bringing these ideas to the interview shows initiative and a genuine interest in the company.
We think you need these skills to ace Head of Client Operations
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant experience in client operations, leadership roles, and any specific achievements that demonstrate your ability to drive operational excellence. Use keywords from the job description to align your skills with what they are looking for.
Craft a Compelling Cover Letter: In your cover letter, express your passion for client service delivery and how your strategic vision aligns with the company's goals. Mention specific examples of how you've improved client satisfaction or streamlined processes in previous roles.
Showcase Leadership Experience: Emphasise your leadership skills by providing examples of how you've built and managed high-performing teams. Discuss your approach to fostering a culture of accountability and continuous improvement within your team.
Highlight Data-Driven Achievements: Include specific metrics or data points that showcase your ability to analyse performance and make informed decisions. This could be improvements in client retention rates, process efficiencies, or successful project outcomes that had a measurable impact.
How to prepare for a job interview at Avk-Seg
✨Showcase Your Leadership Skills
As a Head of Client Operations, demonstrating your leadership abilities is crucial. Prepare examples of how you've successfully led teams in the past, focusing on your approach to fostering a culture of accountability and continuous improvement.
✨Emphasise Process Optimisation Experience
Be ready to discuss specific instances where you've designed and implemented operational processes that improved client experience. Highlight any metrics or outcomes that showcase your impact on client satisfaction and retention.
✨Demonstrate Cross-Functional Collaboration
This role requires working closely with various stakeholders. Prepare to share examples of how you've collaborated with different teams to align on client needs and service expectations, ensuring everyone is on the same page.
✨Prepare for Data-Driven Discussions
Since data analysis is key to this role, be prepared to discuss how you've used operational data to make informed decisions. Bring examples of how you've analysed performance metrics to drive improvements in client operations.
