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- Tasks: Manage client relationships, ensure satisfaction, and drive revenue growth through upselling.
- Company: Join AVK|SEG, a leading IT services and consulting firm focused on client success.
- Benefits: Enjoy private health insurance, performance bonuses, 25 days annual leave, and flexible working options.
- Why this job: Be a trusted advisor, engage with clients, and make a real impact in their business growth.
- Qualifications: Proven experience in account management with strong communication and analytical skills.
- Other info: This role involves travel to client sites and offers a dynamic work environment.
The predicted salary is between 28800 - 43200 £ per year.
2 weeks ago Be among the first 25 applicants
The Account Manager serves as the primary point of contact between the company and its clients, responsible for managing relationships, ensuring customer satisfaction, and driving revenue growth through contract renewals and product upsells. This role requires a strong customer focus, excellent communication skills, and the ability to coordinate internal resources to deliver value to clients. Please note that this role will involve travel to other AVK offices and client sites.
Key Responsibilities:
- Build and maintain strong, long term client relationships
- Manage and co-ordinate contract renewals for all strategic AVK Service clients
- Engage key stakeholders to ensure that key deliverables are achievable
- Act as the trusted advisor and primary liaison between the client and internal teams
- Understand client goals, industry trends and the business needs to identify growth opportunities
- Co-ordinate with internal teams to ensure client expectations are met
- Achieve assigned revenue and retention targets
- Upsell and cross-sell products or services based on the client needs
- Monitor the account health and provide regular updates and performance reports to clients and internal stakeholders
- Proactively address client issues and concerns to maintain satisfaction
- Negotiate contracts, pricing and service level agreements (SLAs)
Requirements
- Proven experience as an Account Manager, Client Services Manager, or similar role
- Strong interpersonal and communication skills
- Ability to manage multiple accounts and priorities simultaneously
- Experience with analysing performance v budget
- Analytical mindset with attention to detail
Benefits
- Private Health Insurance
- Performance Bonus
- 25 days annual leave + bank hols
- Birthday Off
- Pension Plan
- Hybrid working / Flexible working
AVK|SEG does not discriminate on the race, colour, religion, sex, age, nationality, disability, sexual orientation, gender identity or any other reason prohibited by law in provision of employment opportunities and benefits. We will endeavour to respond to all applicants however due to the volume of responses, we can only guarantee that candidates who have been shortlisted will be contacted.
Seniority level
-
Seniority level
Mid-Senior level
Employment type
-
Employment type
Full-time
Job function
-
Job function
Other
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Industries
IT Services and IT Consulting
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Account Manager employer: AVK-SEG
Contact Detail:
AVK-SEG Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Account Manager
✨Tip Number 1
Familiarise yourself with the company's products and services. Understanding what AVK offers will help you engage with clients more effectively and demonstrate your ability to upsell and cross-sell.
✨Tip Number 2
Network with current or former employees on platforms like LinkedIn. They can provide insights into the company culture and expectations, which can be invaluable during interviews.
✨Tip Number 3
Prepare specific examples of how you've successfully managed client relationships in the past. Highlighting your experience with contract renewals and upselling will show that you're a strong fit for the role.
✨Tip Number 4
Stay updated on industry trends relevant to AVK's services. Being knowledgeable about the market will allow you to speak confidently about potential growth opportunities during your interview.
We think you need these skills to ace Account Manager
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant experience as an Account Manager or in client services. Focus on your ability to manage relationships, drive revenue growth, and coordinate with internal teams.
Craft a Compelling Cover Letter: In your cover letter, emphasise your strong communication skills and customer focus. Mention specific examples of how you've successfully managed client relationships and achieved targets in previous roles.
Showcase Analytical Skills: Since the role requires an analytical mindset, include examples of how you've analysed performance against budgets or identified growth opportunities for clients in your application.
Highlight Flexibility and Travel Readiness: As the position involves travel, mention your willingness to travel to client sites and other offices. This shows your commitment and readiness to meet the demands of the role.
How to prepare for a job interview at AVK-SEG
✨Know Your Clients
Before the interview, research the company's key clients and their industries. Understanding their needs and challenges will help you demonstrate your ability to build strong relationships and act as a trusted advisor.
✨Showcase Communication Skills
As an Account Manager, excellent communication is crucial. Prepare examples of how you've effectively communicated with clients and internal teams in the past, highlighting your ability to coordinate resources and manage expectations.
✨Demonstrate Analytical Thinking
Be ready to discuss how you've used data to analyse account performance and identify growth opportunities. This will show your analytical mindset and attention to detail, which are essential for achieving revenue and retention targets.
✨Prepare for Negotiation Scenarios
Since the role involves negotiating contracts and service level agreements, think of past experiences where you've successfully negotiated terms. Be prepared to discuss your approach and how you ensure client satisfaction while meeting company goals.
