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For Companies At a Glance
- Tasks: Lead IT operations and cybersecurity to ensure secure and scalable systems.
- Company: Join a forward-thinking company focused on technology and innovation.
- Benefits: Enjoy private health insurance, performance bonuses, and flexible working options.
- Why this job: Make a real impact on technology infrastructure while growing your career.
- Qualifications: 4+ years in IT management with strong knowledge of Microsoft 365 and compliance standards.
- Other info: Dynamic role with opportunities for professional development and strategic influence.
The predicted salary is between 36000 - 60000 £ per year.
Reporting into the VP of Business Operations within the Business Operations team, the IT Manager will act as AVK's internal lead for technology infrastructure and cybersecurity, ensuring our systems remain secure, reliable, and scalable as the business continues to grow. Working closely with our outsourced IT provider (CodeZero), this role will manage day-to-day IT operations while defining AVK's longer-term strategy for in-house capability, digital resilience, and data compliance. The IT Manager will play a strategic role within Business Operations, partnering with the Head of Data to ensure the right infrastructure, governance, and policies are in place to support ISO accreditation and strong data protection standards.
Requirements
- IT Vendor and Relationship Management (35%)
- Act as AVK's internal point of contact for all IT operations delivered through CodeZero
- Maintain a strong working relationship with CodeZero, ensuring collaboration and clear communication
- Coordinate hardware acquisition, installation, and lifecycle management through CodeZero
- Support a smooth and efficient onboarding process for new starters, ensuring hardware, access, and setup are ready on day one
- Keep internal teams informed on any planned changes, upgrades, or outages
- Strategic IT and Infrastructure Planning (25%)
- Define AVK's IT roadmap in collaboration with the VP of Business Operations and the Head of Data
- Identify opportunities to improve resilience, user experience, and data security
- Align infrastructure and tools with AVK's broader business operations and data strategy
- Cybersecurity and Data Compliance (20%)
- Oversee cybersecurity activities delivered through CodeZero, ensuring protection standards are upheld
- Partner with the Head of Data and compliance team to maintain GDPR and ISO 27001 compliance
- Maintain risk registers, incident documentation, and recovery procedures
- Support regular reviews of data access, permissions, and device security, alongside the wider business operations team.
- Systems Oversight and Support (10%)
- Manage day-to-day user experience across Microsoft 365, Fabric, SharePoint, Teams, and related tools
- Work closely with CodeZero on configurations, permissions, and issue resolution
- Support integration between Microsoft tools and key business platforms (Salesforce, NetSuite, etc.)
- Provide second-line support for internal users and elevate as needed through CodeZero
- Work closely with the Head of Data to help build the data architecture for AVK
- Policy Development and Reporting (10%)
- Maintain AVK's IT and data protection policies (acceptable use, access, retention, etc.)
- Support internal and external audits with clear evidence of IT controls and standards
- Alongside our Enablement Manager, develop simple guides and training materials to promote good IT and cybersecurity practice
- Provide structured updates to the VP of Business Operations on key risks, progress, and improvements
Technical Expertise
- Minimum 4 years' experience
- Experience managing outsourced IT providers or MSPs
- Strong working knowledge of Microsoft 365, SharePoint, Teams, and related admin environments
- Understanding of ISO 27001, GDPR, and general IT governance standards
- Capable of managing IT assets, licenses, and device security with clear documentation
- Skilled communicator with the ability to guide both technical and non-technical users
Benefits
- Private Health Insurance
- Performance Bonus
- 25 days annual leave + bank holidays
- Birthday Off
- Pension Plan
- Hybrid working / Flexible working
AVK|SEG does not discriminate on the race, colour, religion, sex, age, nationality, disability, sexual orientation, gender identity or any other reason prohibited by law in provision of employment opportunities and benefits. We will endeavour to respond to all applicants however due to the volume of responses, we can only guarantee that candidates who have been shortlisted will be contacted.
IT Manager in London employer: AVK-SEG Ltd
Contact Detail:
AVK-SEG Ltd Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land IT Manager in London
✨Tip Number 1
Network like a pro! Reach out to your connections in the IT field, especially those who might know someone at AVK. A friendly chat can sometimes lead to opportunities that aren’t even advertised.
✨Tip Number 2
Prepare for the interview by brushing up on your knowledge of Microsoft 365 and cybersecurity standards. We want you to show off your expertise and how it aligns with AVK's needs!
✨Tip Number 3
Don’t forget to ask questions during the interview! This shows your interest in the role and helps you understand how you can contribute to AVK’s IT strategy.
✨Tip Number 4
Apply through our website for a smoother process! It’s the best way to ensure your application gets the attention it deserves. Plus, we love seeing candidates who take that extra step!
We think you need these skills to ace IT Manager in London
Some tips for your application 🫡
Tailor Your CV: Make sure your CV speaks directly to the IT Manager role. Highlight your experience with IT vendor management, cybersecurity, and strategic planning. We want to see how your skills align with our needs!
Craft a Compelling Cover Letter: Your cover letter is your chance to shine! Use it to explain why you're the perfect fit for AVK. Mention your experience with Microsoft 365 and your understanding of GDPR and ISO standards. Let us know what excites you about this role!
Showcase Your Communication Skills: As an IT Manager, you'll need to communicate effectively with both technical and non-technical teams. In your application, give examples of how you've successfully managed relationships and communicated complex ideas in the past.
Apply Through Our Website: We encourage you to apply through our website for a smoother process. It helps us keep track of your application and ensures you don’t miss any important updates. Plus, we love seeing applications come in directly!
How to prepare for a job interview at AVK-SEG Ltd
✨Know Your Tech Inside Out
Make sure you brush up on your knowledge of Microsoft 365, SharePoint, and Teams. Be ready to discuss how you've managed IT operations in the past, especially with outsourced providers like CodeZero. This will show that you understand the technical landscape and can hit the ground running.
✨Showcase Your Strategic Thinking
Prepare to talk about your experience in defining IT roadmaps and improving data security. Think of specific examples where you've aligned IT strategies with business goals. This will demonstrate your ability to think long-term and contribute to AVK's growth.
✨Communicate Clearly
As a skilled communicator, you'll need to explain complex IT concepts to non-technical team members. Practice how you would convey important information about cybersecurity and compliance in a straightforward manner. This will highlight your ability to bridge the gap between tech and business.
✨Be Ready for Scenario Questions
Expect questions about how you'd handle specific IT challenges, such as managing incidents or ensuring compliance with GDPR and ISO standards. Prepare some scenarios from your past experience where you successfully navigated similar issues, showcasing your problem-solving skills.
