At a Glance
- Tasks: Drive transformation in health tech by analysing processes and shaping solutions.
- Company: Join Aviva, a leader in health innovation with a focus on modernisation.
- Benefits: Competitive daily rate, flexible working, and opportunities for professional growth.
- Other info: Collaborative environment with a focus on iterative change and real impact.
- Why this job: Be part of a groundbreaking programme that reshapes health technology for the future.
- Qualifications: Experience as a Business Analyst in large-scale transformations; CRM knowledge preferred.
The Business Analyst will play a key role in Aviva’s Health Evolution programme—an enterprise-wide initiative to re‑platform the Health technology stack. The programme aims to move away from ageing, highly customised mainframe-based systems toward a modern, scalable architecture centred on Salesforce as the primary system of engagement, supported by microservices and targeted data integrations.
This role focuses on understanding current operational processes, systems usage, and data flows across Health teams, ensuring the programme delivers incremental, realistic solutions rather than attempting a full end‑state rebuild from day one.
Key Responsibilities- Business Discovery & Analysis
- Work directly with frontline teams, team leaders, and operational SMEs to understand:
- Current processes and workflows
- Pain points and system limitations
- Key data inputs/outputs
- How legacy systems (e.g., GMS mainframe) are used day‑to‑day
- Document current-state processes and identify critical gaps, dependencies, and workarounds (including use of ECS tools and overlays).
- Requirements Definition
- Translate discovery outputs into clear, prioritised business requirements.
- Support incremental change rather than recreating the entire business model in a single delivery.
- Ensure requirements align with programme objectives: simplification, modernisation, and eventual migration off legacy platforms.
- Solution Shaping & Collaboration
- Collaborate with architects, product owners, Salesforce teams, and engineers to shape functional and non-functional requirements.
- Provide clarity on business workflows to ensure Salesforce is correctly configured as a system of engagement.
- Work with technical teams to define required integrations with legacy platforms during the transitional phase.
- Delivery Support
- Support preparation for build and delivery phases by ensuring user stories, acceptance criteria, and process maps are complete and accurate.
- Participate in solution validation, testing support, and user feedback loops.
- Assist in planning phased transitions toward new microservice-based architecture.
- Essential
- Strong experience working as a Business Analyst on large‑scale transformation or re‑platforming programmes.
- Ability to map complex processes across multiple business teams and legacy systems.
- Experience working with CRM or workflow systems (Salesforce is beneficial).
- Excellent stakeholder engagement skills, particularly with operational teams.
- Ability to break down complex business operations into workable increments.
- Desirable
- Exposure to mainframe systems or large legacy platforms.
- Experience within Health Insurance or a similar operationally complex environment.
- Understanding of microservice architectures and modern integration patterns.
The Health Evolution programme is replacing legacy health applications, including:
- GMS, a green-screen mainframe system that is stable but extremely rigid and costly to maintain.
- Various overlays and ECS tools that currently compensate for system limitations.
The programme intends to:
- Introduce Salesforce as a modern system of engagement.
- Integrate with legacy systems initially, then migrate off them over time.
- Deliver change iteratively to avoid attempting a full “big bang” rebuild of the business.
Senior Business Analyst in Worcester employer: Aviva
Aviva is an exceptional employer, offering a dynamic work environment in Sheffield that fosters innovation and collaboration. As part of the Health Evolution programme, employees are empowered to contribute to meaningful transformation within the health sector, with ample opportunities for professional growth and development. The company values its workforce, providing competitive rates and a culture that encourages continuous learning and adaptation to modern technologies.
StudySmarter Expert Advice🤫
We think this is how you could land Senior Business Analyst in Worcester
✨Tip Number 1
Network like a pro! Reach out to your connections in the industry, especially those who work at Aviva or in similar roles. A friendly chat can sometimes lead to insider info about job openings or even a referral.
✨Tip Number 2
Prepare for interviews by diving deep into the Health Evolution programme. Understand their goals and challenges, and think about how your skills as a Business Analyst can help them achieve success. Show them you’re not just another candidate!
✨Tip Number 3
Practice your storytelling skills! Be ready to share specific examples of how you've tackled complex processes and delivered incremental change in past roles. This will help you stand out and demonstrate your value.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets seen by the right people. Plus, it shows you’re genuinely interested in joining the team.
We think you need these skills to ace Senior Business Analyst in Worcester
Some tips for your application 🫡
Tailor Your CV:Make sure your CV is tailored to the Senior Business Analyst role. Highlight your experience with large-scale transformation projects and any work you've done with CRM systems like Salesforce. We want to see how your skills align with our Health Evolution programme!
Craft a Compelling Cover Letter:Your cover letter is your chance to shine! Use it to explain why you're passionate about this role and how your background makes you a perfect fit. Don’t forget to mention your stakeholder engagement skills and experience with complex processes.
Showcase Relevant Experience:When filling out your application, be sure to showcase your experience with legacy systems and your ability to break down complex operations. We’re looking for someone who can help us transition smoothly to a modern architecture, so make that clear!
Apply Through Our Website:We encourage you to apply through our website for the best chance of getting noticed. It’s super easy, and you’ll be able to keep track of your application status. Plus, we love seeing applications come directly from our site!
How to prepare for a job interview at Aviva
✨Know Your Stuff
Make sure you understand the Health Evolution programme and its goals. Familiarise yourself with Salesforce, microservices, and how they relate to legacy systems. Being able to discuss these topics confidently will show that you're genuinely interested in the role.
✨Map Out Your Experience
Prepare to discuss your previous experience as a Business Analyst, especially on large-scale transformation projects. Think about specific examples where you've mapped complex processes or worked with operational teams. This will help you demonstrate your ability to break down complex operations into manageable increments.
✨Engage with Stakeholders
Highlight your stakeholder engagement skills during the interview. Be ready to share examples of how you've collaborated with frontline teams and technical staff. Showing that you can bridge the gap between business needs and technical solutions will be key.
✨Ask Insightful Questions
Prepare some thoughtful questions about the programme and its challenges. This not only shows your interest but also gives you a chance to demonstrate your analytical thinking. Ask about their current pain points or how they envision the transition from legacy systems to Salesforce.
