Desk Based Loss Adjuster – Starting Salary: £34,000 (depending on location, skills, experience, and qualifications)
Are you someone who’s passionate about insurance and ready to take the next step in your career? Do you have a solid understanding of household building reinstatement and love working with people? If you’re looking for a role where you can make a real difference and bring your ideas to life, this could be the perfect fit.
A bit about the job:
You’ll be helping customers who’ve experienced damage to their homes from things like water leaks, fire, or storms. You’ll join a team of around 30 specialists who manage claims virtually, up to £10,000. From start to finish, you’ll own each claim – keeping things moving, supporting customers, and making sure everything’s resolved smoothly. You’ll also work closely with our field teams and suppliers to get the job done right.
Skills and experience we’re looking for:
Experience in household/residential insurance.
A good understanding of building repair and damage assessment.
Ability to assess reinstatement works using photos and video.
Knowledge of building materials, standards, and mitigation.
Strong communication and stakeholder management skills.
Experience in building reinstatement schedules.
What you’ll get for this role:
Our purpose – with you today, for a better tomorrow – is a promise we make to our colleagues too. And one of the ways we live up to that promise is by investing in you.
Starting salary from £34,000 (depending on location, skills, experience, and qualifications)
Bonus opportunity – up to 8% of annual salary
Generous pension scheme – Aviva will contribute up to 14%
29 days holiday plus bank holidays, with the option to buy or sell up to 5 days
Up to 40% discount on Aviva products and other retailer discounts
Up to £1,200 of free Aviva shares per year
Supportive policies including parental and carer’s leave
Flexible benefits including cycle to work sustainability options and our recently added Private Medical Cover
3 paid volunteering days to support your community
Smart working – around 50% of your time in the office
Aviva is for everyone:
We’re inclusive and welcome everyone – we want applications from all backgrounds and experiences. Excited but not sure you tick every box? Even if you don’t, we’d still love to hear from you.
We also consider all forms of flexible working, including part-time and job shares. Most of our people are smart working – spending around 50% of their time in our offices.
We interview every disabled applicant who meets the minimum criteria for the job. Once you’ve applied, please email us to let us know if you have a disclosed disability, and we’ll make sure you get an interview.
Ready to apply?
We’d love it if you could submit your application online. If you need an alternative way to apply, just send an email to vivien.gergaly@aviva.com
StudySmarter Expert Advice🤫
We think this is how you could land Desk Based Loss Adjuster in Walsall
✨Dive Into Industry Networking Events
Get your foot in the door by attending insurance industry events and conferences. Not only will you learn about the latest trends, but you'll also meet potential employers and industry peers. Check out local chapters of professional bodies like the Chartered Insurance Institute for valuable meetups.
✨Use LinkedIn to Your Advantage
Don’t underestimate the power of LinkedIn in the insurance world. Engage with industry content, join relevant groups, and connect with professionals at companies you admire (like Aviva). A thoughtful message explaining your interest can really make a difference!
✨Look Out for Graduate Schemes
Many firms in insurance have structured graduate programmes. Keep an eye on application windows and utilise your university's career services for insider tips. These schemes are designed to develop talent and often lead to permanent roles after your initial training.
✨Leverage Your Current Connections
Got friends or family in the industry? Now’s the time to reach out! Personal referrals can give you a head start, so let them know you're on the lookout for full-time opportunities at places like Aviva. Don’t shy away from asking for a coffee chat; you never know what doors it might open!
Some tips for your application 🫡
Highlight Your Analytical Skills:In insurance, we love a candidate who can crunch numbers and analyse data effectively. When crafting your CV, make sure to showcase any relevant coursework or experiences that highlight your analytical abilities, especially if you’ve tackled risk assessment or financial modelling.
Showcase Industry Knowledge:Don’t be shy about your knowledge of the insurance sector! We want to see that you've done your homework on current trends, regulations, and challenges in the industry. Mention any relevant projects or studies you’ve completed that demonstrate your understanding of the field in your cover letter.
Craft a Compelling Cover Letter:Your cover letter should tell us why you’re passionate about insurance. Share any personal experiences or what drew you into this profession. We’re looking for enthusiasm and a clear motivation for why you want to be part of our team at Aviva.
Tailor Your CV for the Role:Don't just send a generic CV! Focus on tailoring it specifically for the insurance role at Aviva. Highlight relevant skills such as risk management, customer service experience, or any certifications you've earned in the industry to make your application stand out.
How to prepare for a job interview at Aviva
✨Know Your Numbers: Insurance Fundamentals
Brush up on your understanding of key insurance concepts, like underwriting principles and risk assessment. Expect the interviewer at Aviva to throw some technical questions your way, so be ready to demonstrate your grasp of these essentials.
✨Showcase Your Analytical Side
In the insurance world, it's all about data. Prepare to discuss any analytical tools or methodologies you've used in past experiences. If you have a portfolio of projects where you've tackled complex data, bring that along to impress the team!
✨Prepare for Behavioural Questions
As a full-timer at Aviva, they'll want to know how you handle real-life scenarios, not just theory. Think about challenges you've faced in teamwork or customer service, and how those experiences can relate to a career in insurance.
✨Know the Company Culture Inside Out
Understanding Aviva's values and workplace culture is essential. Don’t just memorise their mission statement; think about how your personal values align with theirs. This will show your genuine interest in being part of their team long-term.
