At a Glance
- Tasks: Support customers with health insurance claims and treatment enquiries, making informed decisions.
- Company: Join Aviva, a company dedicated to making a difference in people's lives.
- Benefits: Starting salary of £26,900-£30,700, plus bonuses, pension, and flexible working options.
- Other info: Comprehensive training provided, with excellent career growth opportunities.
- Why this job: Make a genuine impact on customers' experiences while building valuable relationships.
- Qualifications: Empathy, problem-solving skills, and attention to detail are key; no prior experience needed.
The predicted salary is between 26900 - 30700 £ per year.
Customer Advisor, starting salary £26,900-£30,700, location: Eastleigh.
Do you love helping people and making a real difference? Are you someone who thrives in a fast-paced environment and builds great relationships with ease? If you’re passionate about doing the right thing for customers and supporting people when they need it most, we’d love to hear from you.
A bit about the job:
As a Health Claims Specialist, you'll support customers who contact us regarding their health insurance cover and treatment options. You'll take time to understand their circumstances, review policy information and make informed decisions about what's covered under their plan. Most importantly, you'll help customers understand their options and access the care they need. Every conversation is different, and every day gives you the opportunity to make a genuine difference to someone's experience.
Day to day, you’ll:
- Support customers with health insurance claims and treatment enquiries.
- Resolve customer concerns and questions with empathy and professionalism, using your judgement to access the claims.
- Make decisions on whether treatment is covered under the policy and explain this clearly.
- Help customers access the right specialists, hospitals and treatment pathways.
- Work closely with colleagues and healthcare providers to deliver the best outcomes.
Starting salary £26,900 plus bonus, pension and excellent benefits - we also offer a 40-hour contract which has an enhanced salary of £30,700. Part-time options also available after the initial 18-week training period.
Working hours: Monday to Friday, 08:00 – 18:30 (flexible shifts), one Saturday shift every 7 weeks between 08:00 – 13:00. No bank holiday working.
It’s a role where you’ll be trusted to make decisions and have a real impact on people’s experiences.
Training and support:
No previous insurance experience? No problem. We'll invest in you through a comprehensive 18-week training programme, giving you the skills, knowledge and confidence to build a long-term career with Aviva.
Skills and experience we’re looking for:
- Enjoy helping people and building relationships.
- Can balance empathy with decision making.
- Enjoy solving problems and taking ownership.
- Pay attention to detail and can interpret information confidently.
- Insurance or financial services experience is a bonus – but not essential.
Please click on the apply button to read the full job description.
Customer Advisor - Private Medical Insurance in Valley Park employer: Aviva
Aviva is an excellent employer for a Senior Business Analyst, offering a dynamic hybrid working environment in Bristol or York. With a strong focus on employee growth and flexible working arrangements, Aviva fosters a collaborative culture that empowers individuals to thrive while contributing to significant transformation programmes in Third Party Risk Management. The company provides competitive benefits and the opportunity to engage in meaningful projects that drive real impact across multiple markets.
StudySmarter Expert Advice🤫
We think this is how you could land Customer Advisor - Private Medical Insurance in Valley Park
✨Get to Know the Company Culture
Before jumping into applications, it’s super helpful to understand the vibe at Aviva. Check out their social media, read reviews on sites like Glassdoor, and see how they engage with customers. It'll give you clues on their values and help tailor your conversation during interviews.
✨Join Customer Support Communities
Dive into online communities like those on Reddit or LinkedIn where customer support pros hang out. Participating in discussions or asking questions can make you more visible to potential recruiters and help you learn about job openings at companies like Aviva before they even post them.
✨Attend Job Fairs or Networking Events
Look out for local job fairs or events specifically for customer support roles. This is your chance to meet hiring managers face-to-face, and you might even get the opportunity to interview on the spot!
✨Show Off Your Skills with Customer Interactions
In the customer support world, showcasing your communication skills is key. Consider creating a short video introducing yourself or even doing a mock call to showcase your abilities. It's a memorable way to stand out, especially if you can share this during your interview process!
We think you need these skills to ace Customer Advisor - Private Medical Insurance in Valley Park
Some tips for your application 🫡
Show Off Your Communication Skills:In customer support, clear communication is key. Make sure your CV highlights any experience you've had in customer-facing roles and your ability to resolve issues. Don't shy away from including specific examples of how you've gone above and beyond to help customers – this really shows your potential in the role.
Tailor Your Cover Letter to Aviva:Your cover letter is your chance to shine! Tell us why you want to work at Aviva specifically. Mention any unique aspects of our company that resonate with you and how your skills can enhance our customer support. This personal touch will set your application apart from the rest!
Highlight Any Relevant Tools or Tech Skills:If you've used customer support software like Zendesk or Freshdesk or have experience with CRM systems, make sure to mention these in your application. Being familiar with industry-standard tools can be a big plus for us when we’re reviewing applications, as it shows you can hit the ground running!
Demonstrate Your Problem-Solving Skills:Customer support roles often require a knack for problem-solving. In your application, share examples of past experiences where you've tackled tough situations or resolved conflicts effectively. This will give us a good sense of how you handle challenges—an essential skill for success at Aviva!
How to prepare for a job interview at Aviva
✨Show Off Your People Skills
In customer support, it's all about communicating effectively. Prepare to share instances from your past experiences where you handled difficult customers or resolved conflicts. We want to hear how you empathised and found the best solutions, so think of specific examples to back up your stories!
✨Know the Tools of the Trade
Familiarise yourself with common customer support tools like Zendesk or Freshdesk, and make sure to review how you’ve used any similar systems in the past. During the interview, being able to discuss your hands-on experience with software or ticketing systems can really set you apart from the competition, so don’t skip this prep!
✨Show Genuine Enthusiasm
As this is a full-time role, employers want someone who isn’t just looking for any job, but wants to grow within customer support. Make sure to express your enthusiasm for helping customers and your desire to develop your skills. Show them why you're passionate about this field!
✨Practice Common Scenarios
Be prepared for role-playing scenarios where you might have to reassess a solution with a frustrated customer or explain a complex process in simple terms. Practising these common scenarios can help us feel more confident and demonstrate our practical skills effectively during the interview.
