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- Tasks: Provide hands-on IT support and solve tech issues for colleagues in a dynamic environment.
- Company: Join Aviva, a leading company that values inclusivity and collaboration.
- Benefits: Competitive salary, bonus opportunities, generous pension, and 29 days holiday.
- Why this job: Make a real difference by helping others with technology and enhancing their work experience.
- Qualifications: Experience in 1st & 2nd line support and strong customer service skills.
- Other info: Flexible working options and supportive policies for your well-being.
The predicted salary is between 36000 - 60000 £ per year.
This is a great job for someone who loves working with technology and enjoys helping colleagues solve their IT issues. If you’re someone who prides yourself on great customer service, thrives in a hands-on tech environment, and likes to make things work better for people, this could be your next step.
This is a full-time, onsite role, and you’ll be working in the London office Monday to Friday.
A bit about the job:
- You’ll join our friendly Onsite Support IT team, helping colleagues across the London office stay connected and productive.
- You’ll provide 1st and 2nd line deskside support, solving technical problems, getting people back up and running, and keeping our IT services running smoothly.
- You’ll work closely with other technology teams too, helping us deliver brilliant support across Aviva.
- There may also be the occasional need to support colleagues at other Aviva sites.
Skills and experience we’re looking for:
- Excellent collaboration and customer service skills
- The ability to multitask whilst working in a busy customer-focused environment
- Proven experience in providing 1st & 2nd line end user support at all levels within an organisation
- A good technical understanding of: Windows 10/11, Microsoft Office 365, Microsoft MECM, Microsoft Active Directory, ServiceNow, Entra and Apple iOS
- Good understanding with mobile devices (iPhones, iPads), Microsoft Intune and Mobility/VPN technologies
What you’ll get for this role:
- Starting salary Circa £4 5000 (depending on location, skills, experience and qualifications)
- Bonus opportunity 8 % of annual salary – Actual amount depends on your performance and Aviva’s
- Generous pension scheme – Aviva will contribute up to 14 %, depending on what you put in
- 29 days holiday plus bank holidays, and you can choose to buy or sell up to 5 days
- Aviva-funded Private Medical Benefit to help you get expert support when you need it
- Up to 40 % discount on Aviva products, and other retailer discounts
- Up to £1 200 of free Aviva shares per year through our Matching Share Plan and share in the success of Aviva with our Save-As-You-Earn scheme
- Brilliantly supportive policies including parental and carer’s leave
- Flexible benefits to suit you, including sustainability options such as cycle-to-work
- Make a difference, be part of our Aviva Communities and use your 3 paid volunteering days to help others
- We take your well-being seriously with lots of support and tools
Aviva is for everyone. We’re inclusive and welcome everyone – we want applications from all backgrounds and experiences. Excited but not sure you tick every box? Even if you don’t, we would still encourage you to apply. We also consider all forms of flexible working, including part-time and job shares.
We'd love it if you could submit your application online. If you require an alternative method of applying, please give Kirthi a call on 02045922145 or send an email to kirthi.kanikireddy@aviva.com.
Technical Specialist employer: Aviva
Contact Detail:
Aviva Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Technical Specialist
✨Tip Number 1
Network like a pro! Reach out to your connections in the tech industry, especially those who work at Aviva. A friendly chat can sometimes lead to insider info about job openings or even a referral.
✨Tip Number 2
Prepare for the interview by brushing up on your technical skills and customer service scenarios. Think of examples where you’ve solved IT issues or helped colleagues – these stories will make you stand out!
✨Tip Number 3
Show your enthusiasm for the role! When you apply through our website, make sure to express why you’re excited about working with technology and helping others. Your passion can really shine through.
✨Tip Number 4
Don’t forget to follow up after your interview! A quick thank-you email can leave a lasting impression and shows that you’re genuinely interested in the position. Plus, it keeps you on their radar!
We think you need these skills to ace Technical Specialist
Some tips for your application 🫡
Show Your Tech Skills: Make sure to highlight your experience with Windows 10/11, Microsoft Office 365, and other tech tools mentioned in the job description. We want to see how you’ve used these skills to solve problems and support users.
Customer Service is Key: Since this role is all about helping colleagues, emphasise your customer service skills. Share examples of how you've gone above and beyond to assist others in a busy environment. We love a good story!
Tailor Your Application: Don’t just send a generic application! Tailor your CV and cover letter to reflect the specific requirements of the Technical Specialist role. We appreciate when candidates take the time to connect their experiences to what we’re looking for.
Apply Through Our Website: We encourage you to apply directly through our website for the best chance of being noticed. It’s super easy, and you’ll be part of our friendly community from the get-go!
How to prepare for a job interview at Aviva
✨Know Your Tech Inside Out
Make sure you brush up on your technical knowledge, especially around Windows 10/11, Microsoft Office 365, and the other tools mentioned in the job description. Being able to discuss these technologies confidently will show that you're ready to hit the ground running.
✨Show Off Your Customer Service Skills
Since this role is all about helping colleagues with their IT issues, be prepared to share examples of how you've provided excellent customer service in the past. Think of specific situations where you turned a frustrating experience into a positive one for someone.
✨Practice Problem-Solving Scenarios
Expect to face some technical problem-solving questions during the interview. Practise explaining how you would approach common IT issues, as this will demonstrate your analytical skills and ability to think on your feet.
✨Be Ready to Collaborate
This role involves working closely with other teams, so be prepared to discuss how you’ve successfully collaborated in previous roles. Highlight any experiences where teamwork led to improved outcomes, as this will resonate well with the interviewers.