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- Tasks: Assess life claims and provide empathetic support to customers throughout their journey.
- Company: Join Aviva, a leading insurance provider with a focus on customer care.
- Benefits: Enjoy a competitive salary, generous holidays, pension scheme, and private medical cover.
- Other info: Flexible working options available to fit your lifestyle.
- Why this job: Make a real difference in people's lives while developing your skills in a supportive environment.
- Qualifications: Experience in managing claims and strong communication skills are essential.
The predicted salary is between 30000 - 40000 £ per year.
Aviva is seeking Life Claims Assessors to join their team in Leatherhead, England. In this role, you will assess life, terminal illness, and critical illness claims while providing empathetic support to customers through their claims journey.
Ideal candidates will have:
- Experience managing claims end-to-end
- Strong communication skills
- A customer-first mindset
You will also be involved in improving claims processes and coaching others.
Aviva offers a competitive salary, generous holidays, and benefits like a pension scheme and private medical cover.
Empathetic Life Claims Assessor – Flexible Working in Surrey employer: Aviva
Contact Detail:
Aviva Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Empathetic Life Claims Assessor – Flexible Working in Surrey
✨Tip Number 1
Network like a pro! Reach out to current or former employees at Aviva on LinkedIn. A friendly chat can give us insider info about the company culture and the role, plus it might just get our foot in the door.
✨Tip Number 2
Prepare for the interview by practising common questions related to claims assessment. We should also think about how we can showcase our empathetic communication skills, as that’s key for this role.
✨Tip Number 3
Don’t forget to highlight our experience with end-to-end claims management during interviews. We want to show that we can handle the entire process smoothly while keeping the customer at the heart of it all.
✨Tip Number 4
Apply through our website! It’s the best way to ensure our application gets noticed. Plus, we can tailor our application to match what Aviva is looking for in an Empathetic Life Claims Assessor.
We think you need these skills to ace Empathetic Life Claims Assessor – Flexible Working in Surrey
Some tips for your application 🫡
Show Your Empathy: When writing your application, make sure to highlight your empathetic approach. We want to see how you connect with customers and support them through their claims journey. Share specific examples that showcase your ability to understand and respond to their needs.
Tailor Your Experience: Don’t just list your previous roles; tailor your experience to match the Life Claims Assessor position. We’re looking for candidates who have managed claims end-to-end, so be sure to detail your relevant experience and how it aligns with what we do at Aviva.
Communicate Clearly: Strong communication skills are key in this role. Make sure your application is clear and concise. We appreciate well-structured responses that get straight to the point while still conveying your personality and passion for the role.
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, you’ll find all the details you need about the position and our company culture there!
How to prepare for a job interview at Aviva
✨Understand the Role
Before your interview, make sure you thoroughly understand what a Life Claims Assessor does. Familiarise yourself with the claims process and the types of claims you'll be assessing. This will help you answer questions confidently and show that you're genuinely interested in the role.
✨Show Your Empathy
Since this role requires providing empathetic support to customers, think of examples from your past experiences where you've demonstrated empathy. Be ready to discuss how you handled sensitive situations and supported clients through challenging times.
✨Highlight Communication Skills
Strong communication is key for this position. Prepare to discuss how you've effectively communicated with clients or team members in previous roles. Consider using the STAR method (Situation, Task, Action, Result) to structure your answers and showcase your skills.
✨Be Ready to Discuss Process Improvement
Aviva values candidates who can contribute to improving claims processes. Think about any past experiences where you've identified inefficiencies and implemented changes. Be prepared to share these insights during your interview to demonstrate your proactive mindset.