At a Glance
- Tasks: Support customers with health insurance claims and guide them through the process.
- Company: Join Aviva, a leading provider of private medical insurance, committed to making a difference.
- Benefits: Enjoy a competitive salary, bonus opportunities, generous holidays, and flexible working options.
- Other info: Flexible hours, inclusive culture, and opportunities for personal growth await you at Aviva.
- Why this job: Make a real impact by helping people during challenging times in a supportive environment.
- Qualifications: Great communication skills and customer service experience; empathy and problem-solving abilities are essential.
The predicted salary is between 25400 - 31200 £ per year.
Customer Advisor - Private Medical Insurance - Starting salary between £26,900 to £29,650 (depending on hours, skills, and experience) plus additional benefits
Do you love helping people and making a real difference?
Are you someone who thrives in a fast-paced environment and builds great relationships with ease? If you’re passionate about delivering brilliant service and supporting people when they need it most – we’d love to hear from you.
Our standard full-time contracts are for 35 hours per week (with options for part time working, after the initial 18-week full time training period). However, we want you to have the flexibility to increase your working hours if it suits you, so we also offer a 40-hour contract which has an enhanced salary of up to £33,885 (after the initial 18 week training period)
Flexible shift pattern between 08:00 - 18:30, Monday – Friday
A bit about the job
You’ll be the first point of contact for customers making a health insurance claim. Whether it’s booking an appointment, sorting out a bill, or arranging overnight care – you’ll guide them through every step.
You’ll help customers access the private treatment they need, from outpatient tests to aftercare. You’ll also handle occasional complaints, with full support from your team. It’s a role that really matters – and one where you can make a big impact.
Skills and experience we’re looking for
Great communication skills and experience in a customer-facing role.
Empathy and the ability to support people through difficult times.
A natural problem-solver who asks the right questions to get things done.
Detail-focused and confident making decisions based on facts.
Insurance or financial services experience is a bonus – but not essential.
What you'll get for this role
Our purpose - with you today, for a better tomorrow – is a promise we make to our colleagues too. And one of the ways we live up to that promise is by investing in you. We have so much to offer when it comes to being an Aviva colleague.
Starting salary between £26,900 and £29,650 (depending on location, skills, experience, and qualifications) Our standard full-time contracts are for 35 hours per week (with options for part time working); we also offer a 40-hour contract which has an enhanced salary of up to £33,885.
Bonus opportunity - 6% of annual salary Actual amount depends on your performance and Aviva’s.
Generous pension scheme - Aviva will contribute up to 14%, depending on what you put in.
25 days holiday plus bank holidays, and you can choose to buy or sell up to 5 days
Aviva-funded Private Medical Benefit to help you get expert support when you need it
Make your money go further - Up to 40% discount on Aviva products, and other retailer discounts
Up to £1,200 of free Aviva shares per year through our Matching Share Plan and share in the success of Aviva with our Save As You Earn scheme
Brilliantly supportive policies including parental and carer’s leave
Flexible benefits to suit you, including sustainability options such as cycle to work
Make a difference, be part of our Aviva Communities and use your 3 paid volunteering days to help others
We take your wellbeing seriously with lots of support and tools
Take a look to learn more. Put a salary into this calculator to see what your total Aviva Reward could be.
Aviva is for everyone
We’re inclusive and welcome everyone – we want applications from all backgrounds and experiences. Excited but not sure you tick every box? Even if you don’t, we would still encourage you to apply. We also consider all forms of flexible working, including part time and job shares.
We flex locations, hours and working patterns to suit our customers, business, and you. Most of our people are smart working – spending at least 50% of their time in our offices every week - combining the benefits of flexibility, with time together with colleagues.
To find out more about working at Aviva take a look here
We'd love it if you could submit your application online. If you require an alternative method of applying, or if you have any queries in relation to the vacancy, please contact Bhavya Tejaswi - bhavya.tejaswi@aviva.com.
Support Specialist in Hedge End employer: Aviva
Aviva is an exceptional employer that prioritises employee well-being and growth, offering a supportive work culture where flexibility and inclusivity are at the forefront. With competitive salaries, generous benefits including a robust pension scheme and share options, as well as opportunities for professional development, Aviva empowers its employees to thrive both personally and professionally in a meaningful role that truly makes a difference in people's lives.
StudySmarter Expert Advice🤫
We think this is how you could land Support Specialist in Hedge End
✨Tip Number 1
Familiarise yourself with the private medical insurance sector. Understanding common terms and processes will help you speak confidently during interviews and demonstrate your genuine interest in the role.
✨Tip Number 2
Practice your communication skills by engaging in role-play scenarios. This can help you prepare for handling customer queries and complaints effectively, showcasing your empathy and problem-solving abilities.
✨Tip Number 3
Network with current or former employees in similar roles. They can provide valuable insights into the company culture and expectations, which can be beneficial when tailoring your approach during the interview.
✨Tip Number 4
Be ready to discuss real-life examples of how you've supported customers in challenging situations. This will highlight your experience and ability to empathise, which is crucial for a Support Specialist role.
We think you need these skills to ace Support Specialist in Hedge End
Some tips for your application 🫡
Understand the Role:Read the job description carefully to understand the key responsibilities and skills required for the Support Specialist position. Tailor your application to highlight how your experience aligns with these requirements.
Craft a Compelling CV:Ensure your CV is up-to-date and clearly outlines your relevant experience in customer service roles. Emphasise your communication skills, empathy, and problem-solving abilities, as these are crucial for this position.
Write a Strong Cover Letter:In your cover letter, express your passion for helping people and your desire to make a difference. Provide specific examples of how you've successfully supported customers in the past and how you can bring that experience to Aviva.
Highlight Flexibility and Adaptability:Mention your willingness to work flexible hours and adapt to different working patterns. This shows that you are ready to meet the needs of the role and the company, which is important for a customer-facing position.
How to prepare for a job interview at Aviva
✨Show Your Empathy
As a Support Specialist, you'll be helping customers through challenging situations. During the interview, share examples of how you've demonstrated empathy in previous roles. This will show that you understand the importance of supporting people when they need it most.
✨Highlight Your Communication Skills
Great communication is key in this role. Be prepared to discuss how you've effectively communicated with customers in the past. Use specific examples to illustrate your ability to listen, ask the right questions, and provide clear information.
✨Demonstrate Problem-Solving Abilities
The job requires a natural problem-solver. Think of instances where you've successfully resolved customer issues or complaints. Discuss your thought process and how you arrived at a solution, as this will showcase your critical thinking skills.
✨Research the Company and Role
Before the interview, take some time to learn about Aviva and its values. Understanding the company's mission and how the Support Specialist role fits into it will help you tailor your answers and show your genuine interest in the position.
