At a Glance
- Tasks: Help customers navigate their insurance claims with empathy and efficiency.
- Company: Join Aviva, a trusted name in insurance with a commitment to customer care.
- Benefits: Competitive salary, bonus opportunities, generous pension, and 25 days holiday.
- Other info: Flexible hybrid working model with excellent career progression opportunities.
- Why this job: Kickstart your career in a supportive environment that values your growth.
- Qualifications: Positive attitude, strong communication skills, and a desire to help others.
The predicted salary is between 25100 - 28500 £ per year.
Customer Service Representative – salary £25,100 – £ 28,500 depending on hours, skills and experience.
Start date - Monday 12th January 2026
We have exciting opportunities for Customer Service Representatives to join us in our office based in Perth so why not Kick Start Your Customer Service Career with Aviva!
We love people who do the right thing for our customers, and our colleagues.
We want people who speak up, who take responsibility, and who make good decisions. Customer Service careers are different here at Aviva. We believe in creating a better tomorrow, for everyone. That’s why we’re here, and that’s why 15 million customers across the UK have placed their trust in us. We are looking for people who truly care and are driven to give it their all every single day. People like you!
This is a hybrid working position, with 50% of your working week being spent in our Perth office and 50% from home.
A bit about the job:
Our Claims Handlers handle insurance claims with the maximum efficiency and minimum fuss, in modern and welcoming office environment.
Primarily a phone based role, you will manage home claims efficiently and empathetically from start to resolution. You will handle incoming calls, guide customers through the claims process, gather necessarily information, in order to assess claims in line with policies and procedures, ensuring we reach the best outcomes for our customers
Don’t worry if this is something new for you, full training will be provided. We encourage applications from everyone who wants to help us achieve our purpose of supporting our customers insurance needs. If this is you, then why not apply today!
Working Hours:
Shift patterns covering the hours of 8am-9pm Monday to Friday and 8am-8pm Saturday and Sunday.
Our current rotation is one late shift every 4 weeks and 1 weekend day every 4 weeks.
Average of 35 hours p/week over 5 days.
You will be required to be flexible with these hours as shifts for this role are on a rota basis.
We are also open on Bank Holidays.
Skills and experience we’re looking for:
Positive attitude and strong desire to meet customers’ needs.
Excellent communication skills, both written & verbal
The ability to listen and reason empathetically.
Flexible attitude towards change and ability to work in a fast paced environment.
Good level of IT skills to navigate systems.
What you’ll get for this role:
Our purpose - with you today, for a better tomorrow – is a promise we make to our colleagues too. And one of the ways we live up to that promise is by investing in you. We have so much to offer when it comes to being an Aviva colleague.
Starting salary of £25,100 - £28,500 (This role falls under Aviva’s “Pay progression scheme”, so the further you develop in this role the higher the salary will be)
Bonus opportunity - 6% of annual salary Actual amount depends on your performance and Aviva’s.
Generous pension scheme - Aviva will contribute up to 14%, depending on what you put in.
25 days holiday plus bank holidays, and you can choose to buy or sell up to 5 days
Make your money go further - Up to 40% discount on Aviva products, and other retailer discounts
Up to £1,200 of free Aviva shares per year through our Matching Share Plan and share in the success of Aviva with our Save As You Earn scheme
Brilliantly supportive policies including parental and carer’s leave
Flexible benefits to suit you, including sustainability options such as cycle to work
Make a difference, be part of our Aviva Communities and use your 3 paid volunteering days to help others
We take your wellbeing seriously with lots of support and tools
Take a look to learn more. Put a salary into this calculator to see what your total Aviva Reward could be.
Aviva is for everyone:
We’re inclusive and welcome everyone – we want applications from people with diverse backgrounds and experiences.
Excited but not sure you tick every box? Research tells us that women, particularly, feel this way. So, regardless of gender, why not apply. And if you’re in a job share just apply as a pair.
We flex locations, hours and working patterns to suit our customers, business, and you. Most of our people are smart working – spending around 50% of their time in our offices every week - combining the benefits of flexibility, with time together with colleagues.
To find out more about working at Aviva take a look here
We interview every disabled applicant who meets the minimum criteria for the job. Once you’ve applied, please send us an email stating that you have a disclosed disability, and we’ll interview you.
We’d love it if you could submit your application online. If you require an alternative method of applying, please send an email to martin.toth@aviva.com
Support Specialist in Blairgowrie employer: Aviva
Aviva is an exceptional employer that prioritises the well-being and development of its employees, offering a competitive salary range of £25,100 - £28,500 along with a robust benefits package including a generous pension scheme and flexible working arrangements. Our supportive work culture fosters inclusivity and personal growth, ensuring that every team member feels valued and empowered to make a difference in the lives of our 15 million customers across the UK. Join us in our modern Perth office and enjoy the unique advantage of hybrid working while contributing to a purpose-driven organisation dedicated to creating a better tomorrow.
StudySmarter Expert Advice🤫
We think this is how you could land Support Specialist in Blairgowrie
✨Tip Number 1
Get to know the company! Research Aviva's values and mission. When you understand what they stand for, you can tailor your conversations to show how you align with their goals.
✨Tip Number 2
Practice your communication skills! Since this role is all about customer interaction, try role-playing common scenarios with a friend or family member. This will help you feel more confident during the interview.
✨Tip Number 3
Be ready to showcase your empathy! Think of examples from your past experiences where you’ve helped someone in need. This will demonstrate your ability to connect with customers on a personal level.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, it shows you’re serious about joining the Aviva team!
We think you need these skills to ace Support Specialist in Blairgowrie
Some tips for your application 🫡
Be Yourself:When you're writing your application, let your personality shine through! We want to see the real you, so don’t be afraid to show your passion for customer service and how you can make a difference.
Tailor Your Application:Make sure to customise your application to highlight how your skills and experiences align with what we're looking for. Mention specific examples that demonstrate your excellent communication skills and positive attitude!
Keep It Clear and Concise:We appreciate clarity! Make your application easy to read by keeping it well-structured and to the point. Use bullet points if necessary to break down your skills and experiences.
Apply Through Our Website:We encourage you to apply directly through our website. It’s the best way to ensure your application gets to us quickly and efficiently. Plus, it shows you’re keen on joining our team!
How to prepare for a job interview at Aviva
✨Know the Company
Before your interview, take some time to research Aviva. Understand their values, mission, and what they stand for. This will not only help you answer questions more effectively but also show that you're genuinely interested in being part of their team.
✨Showcase Your Communication Skills
As a Support Specialist, excellent communication is key. Practice articulating your thoughts clearly and concisely. You might even want to prepare examples of how you've successfully handled customer interactions in the past, demonstrating your ability to listen and respond empathetically.
✨Be Ready for Scenario Questions
Expect to face scenario-based questions during your interview. Think about how you would handle various customer service situations, especially those that require problem-solving and empathy. Prepare specific examples from your past experiences that highlight your skills in these areas.
✨Emphasise Flexibility and Adaptability
Given the fast-paced environment at Aviva, it's important to convey your flexibility and willingness to adapt to change. Share instances where you've successfully navigated changes in your previous roles, showcasing your positive attitude towards new challenges.
