At a Glance
- Tasks: Assess and manage Income Protection claims, ensuring fair outcomes for customers.
- Company: Join Aviva, a supportive and inclusive company dedicated to making a difference.
- Benefits: Competitive salary, bonus opportunities, generous holiday, and wellbeing support.
- Other info: Flexible working options and a culture that values diversity and inclusion.
- Why this job: Make a real impact by helping people during challenging times.
- Qualifications: Experience in assessing Income Protection claims and strong decision-making skills.
The predicted salary is between 34000 - 38000 £ per year.
This role can be based in any of these locations: Bristol, Eastleigh, York, Norwich or Perth.
Salary: £34,000 – £38,000 (depending on level of experience).
This is a great job for someone who has experience in assessing Group Income Protection and/or Individual Income Protection claims and is passionate about supporting people when they need it most. You’ll thrive in this role if you enjoy making fair, timely decisions and want to be part of a collaborative, customer-focused team. If you’re ready for a new challenge in a role that truly makes a difference, we’d love to hear from you.
A bit about the job:
This role exists to assess and manage Group Income Protection and Individual Income Protection claims, ensuring fair and timely outcomes for our customers. You’ll join a supportive team focused on Income Protection claims, where your expertise will play a key role in delivering great customer outcomes. We’re here to help people through difficult times, and your decisions will directly impact their wellbeing. You’ll work closely with key stakeholders to gather relevant evidence and communicate outcomes clearly and empathetically. Your insight will also help us continuously improve how we support our customers and manage claims effectively.
Skills and experience we’re looking for:
- Proven experience assessing Group Income Protection and/or Individual Income Protection claims.
- Strong decision-making skills with the ability to balance customer outcomes and risk.
- Confidence in interpreting medical, financial, and occupational information relevant to IP claims.
- Excellent communication skills – written and verbal – with a customer-first mindset.
- Ability to build effective relationships with intermediaries, employers, medical professionals, and internal teams.
- A proactive approach to continuous improvement and supporting/mentoring less experienced colleagues.
What you’ll get for this role:
- Starting salary between £34,000 and £38,000 (depending on level of experience).
- Bonus opportunity – 8% of annual salary (depending on performance).
- Generous pension scheme – Aviva will contribute up to 14%, depending on what you put in.
- 29 days holiday plus bank holidays, with the option to buy or sell up to 5 days.
- Aviva-funded Private Medical Benefit.
- Up to 40% discount on Aviva products and other retailer discounts.
- Up to £1,200 of free Aviva shares per year through our Matching Share Plan.
- Supportive policies including parental and carer’s leave.
- Flexible benefits including sustainability options such as cycle to work.
- 3 paid volunteering days per year.
- A range of wellbeing support and tools.
Aviva is for everyone. We’re inclusive and welcome everyone – we want applications from all backgrounds and experiences. Excited but not sure you tick every box? Even if you don’t, we would still encourage you to apply. We also consider all forms of flexible working, including part time and job shares. We flex locations, hours and working patterns to suit our customers, business, and you. Most of our people are smart working – spending around 50% of their time in our offices every week.
We’d love it if you could submit your application online. If you require an alternative method of applying, please contact Vivien Gergaly.
Experienced Claims Assessor in Stoke Gifford employer: Aviva
Aviva is an excellent employer for a Senior Business Analyst, offering a dynamic hybrid working environment in Bristol or York. With a strong focus on employee growth and flexible working arrangements, Aviva fosters a collaborative culture that empowers individuals to thrive while contributing to significant transformation programmes in Third Party Risk Management. The company provides competitive benefits and the opportunity to engage in meaningful projects that drive real impact across multiple markets.
StudySmarter Expert Advice🤫
We think this is how you could land Experienced Claims Assessor in Stoke Gifford
✨Dive Into Industry Networking Events
Get your foot in the door by attending insurance industry events and conferences. Not only will you learn about the latest trends, but you'll also meet potential employers and industry peers. Check out local chapters of professional bodies like the Chartered Insurance Institute for valuable meetups.
✨Use LinkedIn to Your Advantage
Don’t underestimate the power of LinkedIn in the insurance world. Engage with industry content, join relevant groups, and connect with professionals at companies you admire (like Aviva). A thoughtful message explaining your interest can really make a difference!
✨Look Out for Graduate Schemes
Many firms in insurance have structured graduate programmes. Keep an eye on application windows and utilise your university's career services for insider tips. These schemes are designed to develop talent and often lead to permanent roles after your initial training.
✨Leverage Your Current Connections
Got friends or family in the industry? Now’s the time to reach out! Personal referrals can give you a head start, so let them know you're on the lookout for full-time opportunities at places like Aviva. Don’t shy away from asking for a coffee chat; you never know what doors it might open!
We think you need these skills to ace Experienced Claims Assessor in Stoke Gifford
Some tips for your application 🫡
Highlight Your Analytical Skills:In insurance, we love a candidate who can crunch numbers and analyse data effectively. When crafting your CV, make sure to showcase any relevant coursework or experiences that highlight your analytical abilities, especially if you’ve tackled risk assessment or financial modelling.
Showcase Industry Knowledge:Don’t be shy about your knowledge of the insurance sector! We want to see that you've done your homework on current trends, regulations, and challenges in the industry. Mention any relevant projects or studies you’ve completed that demonstrate your understanding of the field in your cover letter.
Craft a Compelling Cover Letter:Your cover letter should tell us why you’re passionate about insurance. Share any personal experiences or what drew you into this profession. We’re looking for enthusiasm and a clear motivation for why you want to be part of our team at Aviva.
Tailor Your CV for the Role:Don't just send a generic CV! Focus on tailoring it specifically for the insurance role at Aviva. Highlight relevant skills such as risk management, customer service experience, or any certifications you've earned in the industry to make your application stand out.
How to prepare for a job interview at Aviva
✨Know Your Numbers: Insurance Fundamentals
Brush up on your understanding of key insurance concepts, like underwriting principles and risk assessment. Expect the interviewer at Aviva to throw some technical questions your way, so be ready to demonstrate your grasp of these essentials.
✨Showcase Your Analytical Side
In the insurance world, it's all about data. Prepare to discuss any analytical tools or methodologies you've used in past experiences. If you have a portfolio of projects where you've tackled complex data, bring that along to impress the team!
✨Prepare for Behavioural Questions
As a full-timer at Aviva, they'll want to know how you handle real-life scenarios, not just theory. Think about challenges you've faced in teamwork or customer service, and how those experiences can relate to a career in insurance.
✨Know the Company Culture Inside Out
Understanding Aviva's values and workplace culture is essential. Don’t just memorise their mission statement; think about how your personal values align with theirs. This will show your genuine interest in being part of their team long-term.
