At a Glance
- Tasks: Support customers during emergencies, coordinating rescue services and managing claims with empathy.
- Company: Join Aviva, a leading company dedicated to outstanding customer care.
- Benefits: Enjoy a competitive salary, generous holiday, and flexible working options.
- Other info: Hybrid working model with excellent training and career growth opportunities.
- Why this job: Make a real difference by helping people in their time of need.
- Qualifications: Strong communication skills and a customer-first mindset are essential.
The predicted salary is between 26700 - 26700 £ per year.
This is a great job for someone who is passionate about delivering outstanding customer care, supporting customers during emergency breakdown situations, often at stressful and unexpected moments. You'll be the calm, reassuring voice our customers rely on, ensuring help is delivered quickly, safely and effectively.
Working within the Green Flag Rescue team, you'll handle inbound calls from customers requiring urgent assistance, coordinating rescue and recovery services and managing claims from start to finish. You'll balance empathy with efficiency, making confident decisions while maintaining accurate and compliant records.
A bit about the job:
- Supporting customers during emergency breakdown situations with empathy and reassurance
- Handling inbound calls and providing clear guidance during stressful circumstances
- Assessing policy cover and applying terms accurately to determine rescue and recovery solutions
- Arranging and coordinating rescue and recovery services with agents and suppliers
- Managing claims end to end, taking ownership through to resolution
- Liaising with internal teams and external partners to ensure seamless service delivery
- Maintaining accurate, compliant records and identifying and supporting vulnerable customers
Skills and experience we're looking for:
- Strong customer service and communication skills with a customer-first mindset and problem solving abilities
- Empathy, resilience and attention to detail
- The ability to stay calm and make sound decisions under pressure
- Good IT skills and confident using Microsoft packages e.g. Outlook and Word
- Customer Service or Claims handling experience is desirable
Our hybrid model offers a 'best of both worlds' approach. When you'll be in the office depends on your role and team, but colleagues spend at least 50% of their time in the office. Initial training will take place in the Leeds office and may last up to a minimum of 12 weeks.
What you'll get for this role:
- Starting salary of £26,700 (depending on location, skills, experience, and qualifications).
- Bonus opportunity - 6% of annual salary Actual amount depends on your performance and Aviva's.
- Generous pension scheme - Aviva will contribute up to 14%, depending on what you put in.
- 25 days holiday plus bank holidays, and you can choose to buy or sell up to 5 days
- Aviva-funded Private Medical Benefit to help you get expert support when you need it
- Make your money go further - Up to 40% discount on Aviva products, and other retailer discounts
- Up to £1,200 of free Aviva shares per year through our Matching Share Plan and share in the success of Aviva with our Save As You Earn scheme
- Brilliantly supportive policies including parental and carer's leave
- Flexible benefits to suit you, including sustainability options such as cycle to work
- Make a difference, be part of our Aviva Communities and use your 3 paid volunteering days to help others
- We take your wellbeing seriously with lots of support and tools
Aviva is for Everyone. We're inclusive and welcome everyone - we want applications from all backgrounds and experiences. Excited but not sure you tick every box? Even if you don't, we would still encourage you to apply. We also consider all forms of flexible working, including part time and job shares.
We flex locations, hours and working patterns to suit our customers, business, and you. Most of our people are smart working - spending at least 50% of their time in our offices every week - combining the benefits of flexibility, with time together with colleagues.
To find out more about working at Aviva take a look here. We'd love it if you could submit your application online. If you require an alternative method of applying, or if you have any queries in relation to the vacancy, please contact Viktoria at .
Emergency Claims Handler (Hybrid) in Stainburn employer: Aviva
Aviva is an exceptional employer that prioritises employee wellbeing and development, offering a supportive work culture where colleagues can thrive. With a competitive salary, generous benefits including a robust pension scheme, and opportunities for personal growth through training and volunteering, Aviva fosters a sense of community and inclusivity. The hybrid working model allows for flexibility while ensuring collaboration and connection with team members in the Leeds office.
StudySmarter Expert Advice🤫
We think this is how you could land Emergency Claims Handler (Hybrid) in Stainburn
✨Tip Number 1
Get to know the company! Before your interview, do a bit of research on Aviva and their values. This will help you connect your experiences with what they stand for, showing that you're not just another candidate but someone who genuinely cares about their mission.
✨Tip Number 2
Practice makes perfect! Role-play common interview questions with a friend or in front of a mirror. Focus on how you can demonstrate your customer service skills and ability to stay calm under pressure, which are key for the Emergency Claims Handler role.
✨Tip Number 3
Show off your empathy! During the interview, share specific examples of how you've helped customers in stressful situations. Highlighting your problem-solving abilities and how you’ve made a difference will resonate well with the hiring team.
✨Tip Number 4
Don’t forget to follow up! After your interview, send a thank-you email expressing your appreciation for the opportunity. It’s a great way to reinforce your interest in the position and keep you top of mind for the hiring team.
We think you need these skills to ace Emergency Claims Handler (Hybrid) in Stainburn
Some tips for your application 🫡
Show Your Passion for Customer Care:When you're writing your application, let your passion for delivering outstanding customer care shine through. Share any experiences where you've helped someone in a stressful situation, as this will resonate with us and show you understand the role.
Be Clear and Concise:We love a well-structured application! Make sure to keep your language clear and concise. Highlight your relevant skills and experiences without rambling on – we want to see your best bits quickly!
Tailor Your Application:Take a moment to tailor your application to the job description. Mention specific skills like empathy and resilience, and how they relate to handling emergency claims. This shows us you’ve done your homework and are genuinely interested in the role.
Apply Through Our Website:Don’t forget to apply through our website! It’s the easiest way for us to receive your application and ensures you’re considered for the role. Plus, it gives you a chance to explore more about what we do at StudySmarter.
How to prepare for a job interview at Aviva
✨Know Your Stuff
Before the interview, make sure you understand the role of an Emergency Claims Handler inside out. Familiarise yourself with the key responsibilities like handling inbound calls and managing claims. This will help you answer questions confidently and show that you're genuinely interested in the position.
✨Showcase Your Empathy
Since this role involves supporting customers during stressful situations, be prepared to share examples of how you've demonstrated empathy in past roles. Think of specific instances where you calmed a customer or resolved a problem effectively. This will highlight your customer-first mindset.
✨Practice Calm Decision-Making
The ability to stay calm under pressure is crucial for this job. During the interview, you might be asked situational questions. Practice responding to hypothetical scenarios where you need to make quick decisions. This will showcase your resilience and problem-solving skills.
✨Brush Up on IT Skills
Since good IT skills are essential, especially with Microsoft packages, consider doing a quick refresher on Outlook and Word. You might be asked about your experience with these tools, so being able to discuss them confidently will give you an edge.
